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Performance Criteria Details

Just Exam Online Assessment II

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Sector, Job Role & NOS wise PC's List :-

1. Retailers Associations Skill Council of India [RASCI] - Total PC's : 989

Store Ops Assistant >> To receive goods into storage - Total PC - 13

1. Identify quantity and nature of goods to be received [PC1]
2. Confirm appropriate storage space availability [PC2]
3. Check and confirm that all equipment required for receipt and movement of goods is available and in good working order [PC3]
4. Complete required paperwork , checking for accuracy and completeness [PC4]
5. Ensure that the area for receiving goods is clean, tidy and free from obstruction and perils [PC5]
6. Report any shortfall in space or malfunction with equipment to supervisor [PC6]
7. Check that all goods as detailed in the delivery note have been received [PC7]
8. Record refusals accurately following organisational standard operating procedures [PC8]
9. Accurately update stock control systems to reflect receipt of goods [PC9]
10. Confirm storage requirements and conditions for the incoming goods [PC10]
11. Ensure appropriate handling procedures for perishable and non-perishable goods is in place [PC11]
12. Follow all relevant legislation and organisation policies and procedures [PC12]
13. Complete all administrative procedures to ensure appropriate rotation of goods [PC13]
Store Ops Assistant >> Delivery of Products - Total PC - 13

1. Check that you have all the products you are due to deliver [PC1]
2. Check you have the equipment and paperwork needed for the delivery [PC2]
3. Check that you have all the delivery details you need and that you know how to get to the delivery address [PC3]
4. Plan a schedule of deliveries which makes the best use of time and other resources [PC4]
5. Check that you have enough fuel for your delivery schedule and follow company procedures for getting more fuel if needed [PC5]
6. Transport products and equipment safely and securely [PC6]
7. Deliver products at the times agreed with the customer [PC7]
8. Take action in line with company procedures if you expect to arrive at the customerâ€™s premises early or late [PC8]
9. Follow company procedures for ensuring that deliveries are left only with individuals who may legally receive them [PC9]
10. Take action in line with company procedures if no one is available who can receive the delivery or if the customer rejects the delivery [PC10]
11. Unload orders safely and in ways which protect the orders from damage [PC11]
12. Treat the customer courteously throughout the delivery process [PC12]
13. Update records of delivery and nonâ€delivery promptly and in line with company procedures [PC13]
Store Ops Assistant >> To maintain required levels of stock - Total PC - 11

1. Check existing stock levels accurately and in line with instructions and company procedures [PC1]
2. Ask the right person for advice if instructions for checking stock are not clear [PC2]
3. Spot unsaleable stock and promptly tell the right person [PC3]
4. Check stock levels in ways that do not disturb other people any more than needed [PC4]
5. Update stock records accurately and in line with company procedures [PC5]
6. Follow instructions for positioning stock [PC6]
7. Promptly ask the right person for advice if instructions for positioning stock are not clear [PC7]
8. Handle stock in ways that protect your own and other peopleâ€™s safety [PC8]
9. Handle stock in ways that protect stock, equipment and premises from being damaged [PC9]
10. Fill shelves in ways that do not disturb other people any more than needed. [PC10]
11. promptly clean and tidy your work area when you have finished. [PC11]
Store Ops Assistant >> To maintain adequate stocks levels for sale - Total PC - 13

1. Use the stock control system to identify current stock levels, the stock levels needed and any shortfalls in stock [PC1]
2. Check stock so that there will be enough time to replace stocks before they run out [PC2]
3. Check stock levels at suitable intervals [PC3]
4. Inform promptly when stock needs replacing [PC4]
5. Notice when stock has passed its expiry date and promptly remove it from sale and update the stock control system [PC5]
6. Order enough stock to maintain the correct levelspromptly clean and tidy your work area when you have finished [PC6]
7. Prepare stock for sale within the time allowed. [PC7]
8. Arrange for stock to be moved to the sales floor when it is needed [PC8]
9. Rotate stock correctly and with the least possible disturbance to other people [PC9]
10. Follow company procedures for getting rid of packaging waste [PC10]
11. Update the stock control system promptly, accurately and completely [PC11]
12. Notice changes in demand for stock and decide what stock levels are suitable [PC12]
13. Suggest realistic changes and give reasons for your recommendations [PC13]
Store Ops Assistant >> To maintain health and safety - Total PC - 14

1. Notice and correctly identify accidents and emergencies [PC1]
2. Get help promptly and in the most suitable way [PC2]
3. Follow company policy and procedures for preventing further injury while waiting for help to arrive [PC3]
4. Act within the limits of your responsibility and authority when accidents and emergencies arise [PC4]
5. Promptly follow instructions given by senior staff and the emergency services [PC5]
6. Follow company procedures and legal requirements for reducing health and safety risks as far as possible while you work [PC6]
7. Use safety equipment correctly and in the right situations [PC7]
8. Get advice and help from the right people when you are concerned about your ability to work safely [PC8]
9. Take suitable safety measures before lifting to protect yourself and other people. [PC9]
10. Use approved lifting and handling techniques [PC10]
11. Check that any equipment you need to use is fit for use [PC11]
12. Use lifting and handling equipment in line with company guidelines and manufacturers instructions [PC12]
13. Plan a safe and efficient route for moving goods [PC13]
14. Make sure that you understand your responsibilities when you ask others to help in lifting and handling operations [PC14]
Store Ops Assistant >> Create a positive image of self & organisation in the customers mind - Total PC - 16

1. Meet your organisations standards of appearance and behaviour [PC1]
2. Greet your customer respectfully and in a friendly manner [PC2]
3. Communicate with your customer in a way that makes them feel valued and respected [PC3]
4. Identify and confirm your customerâ€™s expectations [PC4]
5. Treat your customer courteously and helpfully at all times [PC5]
6. Keep your customer informed and reassured [PC6]
7. Adapt your behaviour to respond effectively to different customer behaviour [PC7]
8. Respond promptly to a customer seeking assistance [PC8]
9. Select the most appropriate way of communicating with your customer [PC9]
10. Check with your customer that you have fully understood their expectations [PC10]
11. Respond promptly and positively to your customers questions and comments [PC11]
12. Allow your customer time to consider your response and give further explanation when appropriate [PC12]
13. Quickly locate information that will help your customer [PC13]
14. Give your customer the information they need about the services or products offered by your organisation [PC14]
15. Recognise information that your customer might find complicated and check whether they fully understand [PC15]
16. Explain clearly to your customers any reasons why their needs or expectations cannot be met [PC16]
Store Ops Assistant >> To work effectively in your team - Total PC - 15

1. Display courteous and helpful behaviour at all times [PC1]
2. Take opportunities to enhance the level of assistance offered to colleagues [PC2]
3. Meet all reasonable requests for assistance within acceptable workplace timeframes [PC3]
4. Complete allocated tasks as required [PC4]
5. Seek assistance when difficulties arise [PC5]
6. Use questioning techniques to clarify instructions or responsibilities [PC6]
7. Identify and display a non discriminatory attitude in all contacts with customers and other staff members [PC7]
8. Observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact. [PC8]
9. Follow personal hygiene procedures according to organisational policy [PC9]
10. Interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task [PC10]
11. Interpret, confirm and act on legal requirements in regard to antidiscrimination, sexual harassment and bullying [PC11]
12. Ask questions to seek and clarify workplace information [PC12]
13. Plan and organise daily work routine within the scope of the job role [PC13]
14. Prioritise and complete tasks according to required timeframes [PC14]
15. Identify work and personal priorities and achieve a balance between competing priorities [PC15]
Store Ops Assistant >> To work effectively in your organisation - Total PC - 19

1. Share work fairly with colleagues, taking account of your own and othersâ€™ preferences, skills and time available [PC1]
2. Make realistic commitments to colleagues and do what you have promised you will do [PC2]
3. Let colleagues know promptly if you will not be able to do what you have promised and suggest suitable alternatives [PC3]
4. Encourage and support colleagues when working conditions are difficult [PC4]
5. Encourage colleagues who are finding it difficult to work together to treat each other fairly, politely and with respect [PC5]
6. Follow the companyâ€™s health and safety procedures as you work [PC6]
7. Discuss and agree with the right people goals that are relevant, realistic and clear [PC7]
8. Identify the knowledge and skills you will need to achieve your goals. [PC8]
9. Agree action points and deadlines that are realistic, taking account of your past learning experiences and the time and resources available for learning. [PC9]
10. Regularly check your progress and, when necessary, change the way you work [PC10]
11. Ask for feedback on your progress from those in a position to give it, and use their feedback to improve your performance [PC11]
12. Encourage colleagues to ask you for work-related information or advice that you are likely to be able to provide [PC12]
13. Notice when colleagues are having difficulty performing tasks at which you are competent, and tactfully offer advice [PC13]
14. Give clear, accurate and relevant information and advice relating to tasks and procedures [PC14]
15. Explain and demonstrate procedures clearly, accurately and in a logical sequence [PC15]
16. Encourage colleagues to ask questions if they donâ€™t understand the information and advice you give them [PC16]
17. Give colleagues opportunities to practise new skills, and give constructive feedback [PC17]
18. Check that health, safety and security are not compromised when you are helping others to learn [PC18]
19. Check that health, safety and security are not compromised when you are helping others to learn [PC19]
Store Ops Assistant >> yer6r - Total PC - In Progress..
Cashier >> To service Cash Point / POS - Total PC - 6

1. Check at suitable times that staff are setting up and operating cash points correctly [PC1]
2. Look into and promptly sort out any problems with routine cash point operations and transactions [PC2]
3. Check that staff are handling cash and cash equivalents efficiently and in line with approved procedures [PC3]
4. Accurately and promptly authorise any refunds, cheques and credit card payments which need your authorisation [PC4]
5. Correctly follow cash point security procedures [PC5]
6. Develop effective plans to cope with unexpected problems at the cash point [PC6]
Cashier >> To follow point-of-sale procedures for agerestricted products - Total PC - 15

1. Follow legal requirements and company policies and procedures for asking for proof of age [PC1]
2. When you need proof of the customerâ€™s age, make the sale only if they provide it and it meets legal and company conditions [PC2]
3. Follow legal requirements and company policies and procedures for refusing sales [PC3]
4. Refuse politely and firmly to make sales that are against the law or any procedures and policies you must follow [PC4]
5. Explain clearly and accurately to customers what proof of age you can accept [PC5]
6. Follow company procedures for telling customers how to get proof of age [PC6]
7. Tell customers the correct amount to pay [PC1]
8. Check accurately the amount and means of payment offered by the customer [PC2]
9. Where the payment is acceptable, process the payment in line with company procedures [PC3]
10. Tell the customer tactfully when payment cannot be approved [PC4]
11. Record payments accurately [PC5]
12. Store payments securely and protect them from theft [PC6]
13. Offer additional services to the customer where these are available [PC7]
14. Treat customers politely throughout the payment process [PC8]
15. Balance the need to give attention to individual customers with the need to acknowledge customers who are waiting for help [PC9]
Cashier >> To process customer orders for goods - Total PC - 12

1. Identify customersâ€™ needs accurately by asking suitable questions [PC1]
2. Identify the goods that will meet customersâ€™ needs and check with customers that these are satisfactory [PC2]
3. Find out who can supply the goods needed and on what terms [PC3]
4. Keep customers informed of progress in finding the goods they need [PC4]
5. Give customers clear, accurate and complete information about the availability of goods and the terms of supply [PC5]
6. Follow legal and company procedures for checking the customerâ€™s identity and credit status [PC1]
7. Follow company policy for offering to order goods the customer needs if they are not in stock [PC2]
8. Prepare accurate, clear and complete information about the order & pass this information to people responsible for fulfilment [PC3]
9. Provide accurate, clear, complete and timely information to those responsible for issuing the invoice [PC4]
10. Tell the right person promptly when you cannot process an order and explain the reasons clearly [PC5]
11. Let the customer know promptly and politely if their order cannot be delivered within the time agreed [PC6]
12. Store customersâ€™ details securely and show them only to people who have a right to see them [PC7]
Cashier >> To process part exchange sale transactions - Total PC - 23

1. Thoroughly inspect the item being offered [PC1]
2. Protect the item from damage while handling it [PC2]
3. Identify accurately any repairs and cleaning needed and the costs involved [PC3]
4. Work out the exchange value of the item accurately within company guidelines [PC4]
5. Explain to the customer clearly and accurately the part-exchange value of the item and the benefits of a part exchange arrangement [PC5]
6. Tell the customer politely that the item is not acceptable for part exchange, when this applies [PC6]
7. Treat the customer politely throughout the valuation process [PC7]
8. Follow company policies and procedures for checking who owns the item [PC1]
9. Work out accurately the balance the customer should pay on the item they want to buy [PC2]
10. Accept or refuse the customerâ€™s offers according to company policies and the discretion you are allowed [PC3]
11. End the transaction politely if the customer is not willing to go ahead [PC4]
12. Explain clearly and accurately the terms and conditions of the sale [PC5]
13. Fill in the paperwork for the transaction [PC6]
14. Treat the customer politely throughout negotiations [PC7]
15. Tell customers the correct amount to pay [PC1]
16. Check accurately the amount and means of payment offered by the customer [PC2]
17. Where the payment is acceptable, process the payment in line with company procedures [PC3]
18. Tell the customer tactfully when payment cannot be approved [PC4]
19. Record payments accurately [PC5]
20. Store payments securely and protect them from theft [PC6]
21. Offer additional services to the customer where these are available [PC7]
22. Treat customers politely throughout the payment process [PC8]
23. Balance the need to give attention to individual customers with the need to acknowledge customers who are waiting for help [PC9]
Cashier >> To process payments - Total PC - 4

1. Accurately identify the price of purchases [PC1]
2. Promptly sort out any pricing problems by referring to pricing information [PC2]
3. Get advice promptly from the right person when you cannot sort out pricing problems yourself [PC3]
4. Work out accurately the amount the customer should pay [PC4]
Cashier >> To process cash and credit transactions - Total PC - 16

1. Follow company guidelines for setting customer credit limits [PC1]
2. Check customer accounts accurately and at suitable intervals to check that payments are up to date [PC2]
3. Promptly investigate reasons for missed payments and accurately record your findings [PC3]
4. Identify customers who go over their credit limits and report your findings promptly to the right person. [PC4]
5. Act promptly and within company guidelines to deal with customers who go over their credit limits [PC5]
6. Report to the right person the results of the action you take to deal with customers who go over their credit limits [PC6]
7. Check that payments from customers are valid and accurate [PC1]
8. Record payments from customers promptly and accurately [PC2]
9. Record clearly and accurately the reasons why payments are overdue [PC3]
10. Identify problems accurately and sort them out promptly [PC4]
11. Tell the right person promptly about any problems that you cannot sort out [PC5]
12. Store collected payments securely and in line with company procedures [PC6]
13. Check that charges made to customer accounts are correct [PC1]
14. Check that credits made to customer accounts are correct [PC2]
15. Identify and sort out problems with customer accounts [PC3]
16. Tell the right person about problems with customer accounts that you cannot sort out or that are beyond your responsibility and control [PC4]
Cashier >> To process returned goods - Total PC - 11

1. Check clearly and politely with the customer what goods they want to return and their reasons [PC1]
2. Apologise promptly if your company appears to be at fault [PC2]
3. Follow legal & company requirements for offering replacements and refunds, and explain these to the customer clearly & politely [PC3]
4. Explain to the customer clearly and politely the action you are going to take, and any charges that apply [PC4]
5. Pick out accurately the replacement goods and follow company procedures for preparing them to be sent out [PC5]
6. Explain to the customer accurately, clearly and politely the arrangements for returning the unwanted goods [PC6]
7. Check accurately the type, quantity and condition of returned goods [PC1]
8. Give accurate and complete information to the person who can raise a credit note or refund the payment [PC2]
9. Update the stock control system promptly, accurately and fully [PC3]
10. Label clearly any goods that are to be returned to the supplier or manufacturer [PC4]
11. Move returned goods to the correct place and position unsaleable goods separately from sales stock [PC5]
Cashier >> To maintain health and safety - Total PC - 14

1. Notice and correctly identify accidents and emergencies [PC1]
2. Get help promptly and in the most suitable way [PC2]
3. Follow company policy and procedures for preventing further injury while waiting for help to arrive [PC3]
4. Act within the limits of your responsibility and authority when accidents and emergencies arise [PC4]
5. Promptly follow instructions given by senior staff and the emergency services [PC5]
6. Follow company procedures and legal requirements for reducing health and safety risks as far as possible while you work [PC1]
7. Use safety equipment correctly and in the right situations [PC2]
8. Get advice and help from the right people when you are concerned about your ability to work safely [PC3]
9. Take suitable safety measures before lifting to protect yourself and other people [PC1]
10. Use approved lifting and handling techniques [PC2]
11. Check that any equipment you need to use is fit for use [PC3]
12. Use lifting and handling equipment in line with company guidelines and manufacturersâ€™ instructions [PC4]
13. Plan a safe and efficient route for moving goods [PC5]
14. Make sure that you understand your responsibilities when you ask others to help in lifting and handling operations [PC6]
Cashier >> To create a positive image of self and organisation in the customers mind - Total PC - 16

1. Meet your organisationâ€™s standards of appearance and behaviour [PC1]
2. Greet your customer respectfully and in a friendly manner [PC2]
3. Communicate with your customer in a way that makes them feel valued and respected [PC3]
4. Identify and confirm your customerâ€™s expectations [PC4]
5. Treat your customer courteously and helpfully at all times [PC5]
6. Keep your customer informed and reassured [PC6]
7. Adapt your behaviour to respond effectively to different customer behaviour [PC7]
8. Respond promptly to a customer seeking assistance [PC1]
9. Select the most appropriate way of communicating with your customer [PC2]
10. Check with your customer that you have fully understood their expectations [PC3]
11. Respond promptly and positively to your customers questions and comments [PC4]
12. Allow your customer time to consider your response and give further explanation when appropriate [PC5]
13. Quickly locate information that will help your customer [PC1]
14. Give your customer the information they need about the services or products offered by your organisation [PC2]
15. Recognise information that your customer might find complicated and check whether they fully understand [PC3]
16. Explain clearly to your customers any reasons why their needs or expectations cannot be met [PC4]
Cashier >> To work effectively in your team - Total PC - 15

1. Display courteous and helpful behaviour at all times [PC1]
2. Take opportunities to enhance the level of assistance offered to colleagues [PC2]
3. Meet all reasonable requests for assistance within acceptable workplace timeframes [PC3]
4. Complete allocated tasks as required [PC4]
5. Seek assistance when difficulties arise [PC5]
6. Use questioning techniques to clarify instructions or responsibilities [PC6]
7. Identify and display a non discriminatory attitude in all contacts with customers and other staff members [PC7]
8. Observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact [PC1]
9. Follow personal hygiene procedures according to organisational policy and relevant legislation [PC2]
10. Interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task [PC1]
11. Interpret, confirm and act on legal requirements in regard to anti-discrimination, sexual harassment and bullying [PC2]
12. Ask questions to seek and clarify workplace information [PC3]
13. Plan and organise daily work routine within the scope of the job role [PC4]
14. Prioritise and complete tasks according to required timeframes [PC5]
15. Identify work and personal priorities and achieve a balance between competing priorities [PC6]
Cashier >> To work effectively in your organisation - Total PC - 19

1. Share work fairly with colleagues, taking account of your own and othersâ€™ preferences, skills and time available [PC1]
2. Make realistic commitments to colleagues and do what you have promised you will do [PC2]
3. Let colleagues know promptly if you will not be able to do what you have promised and suggest suitable alternatives [PC3]
4. Encourage and support colleagues when working conditions are difficult [PC4]
5. Encourage colleagues who are finding it difficult to work together to treat each other fairly, politely and with respect [PC5]
6. Follow the companyâ€™s health and safety procedures as you work [PC6]
7. Discuss and agree with the right people goals that are relevant, realistic and clear [PC1]
8. Identify the knowledge and skills you will need to achieve your goals [PC2]
9. Agree action points and deadlines that are realistic, taking account of your past learning experiences and the time and resources available for learning [PC3]
10. Regularly check your progress and, when necessary, change the way you work [PC4]
11. Ask for feedback on your progress from those in a position to give it, and use their feedback to improve your performance [PC5]
12. Encourage colleagues to ask you for work-related information or advice that you are likely to be able to provide [PC1]
13. Notice when colleagues are having difficulty performing tasks at which you are competent, and tactfully offer advice [PC2]
14. Give clear, accurate and relevant information and advice relating to tasks and procedures [PC3]
15. Explain and demonstrate procedures clearly, accurately and in a logical sequence [PC4]
16. Encourage colleagues to ask questions if they donâ€™t understand the information and advice you give them [PC5]
17. Give colleagues opportunities to practise new skills, and give constructive feedback [PC6]
18. Check that health, safety and security are not compromised when you are helping others to learn [PC7]
19. Check that health, safety and security are not compromised when you are helping others to learn [PC8]
Trainee Associate >> To display stock to promote sales - Total PC - 14

1. Identify need for the display in relation to stock, space, position of the display and dates [PC1]
2. Check that the display area is the right size and report any concerns promptly [PC2]
3. Gather the materials, equipment and stock you need for the display and check that they are clean, safe and in good working order [PC3]
4. Follow company procedures for clearing, cleaning and preparing the display area before use [PC4]
5. Set up and dismantle the display safely, in line with plans and within the time allowed [PC1]
6. Check that the display is clean, tidy and safe for use [PC2]
7. Check that the display has the levels of stock you need [PC3]
8. Clean and store equipment and excess materials; get rid of waste safely, correctly and promptly [PC4]
9. Check requirements for labelling stock [PC1]
10. Check information on the label is clear, accurate and legal before starting to label stock [PC2]
11. Report promptly any information on labels that may need changing [PC3]
12. Attach the right labels to the right products [PC4]
13. Position labels so that they are securely fastened and customers can see them clearly [PC5]
14. Complete labelling within the time allowed [PC6]
Trainee Associate >> To plan and prepare visual merchandising displays - Total PC - 9

1. Identify the purpose, content and style of the display [PC1]
2. Identify the equipment, materials, merchandise and props you need to create and install the display and the dates for completing it [PC2]
3. Evaluate whether the place you plan to put the display is likely to fulfil the design brief [PC3]
4. Create new and effective ways of improving the visual effect, within limits of design brief, companyâ€™s visual design policies and authority you have [PC4]
5. Confirm that the features of merchandise and props shown in the design brief are those most likely to attract customersâ€™ attention [PC1]
6. Identify other merchandise and props when those originally specified are not available or not suitable, and agree your selections with the right person [PC2]
7. Agree arrangements for delivery of merchandise & props with right people, allowing enough time for deliveries to arrive before display must be installed [PC3]
8. Check the progress of deliveries and take suitable action if delays seem likely [PC4]
9. Update stock records to account for merchandise on display [PC5]
Trainee Associate >> To dress visual merchandising displays - Total PC - 18

1. Use the design brief to identify the focal points of the display [PC1]
2. Choose shapes, colours and groupings that are suited to the purpose and style of the display [PC2]
3. Create displays that achieve the visual effect you need and are consistent with the companyâ€™s visual design policy [PC3]
4. Position merchandise, graphics and signs in ways that promote sales [PC4]
5. Check that lighting is installed in line with the design brief [PC5]
6. Check that the finished display meets health and safety guidelines and legal requirements [PC6]
7. Position merchandise, graphics & signs according to guidelines & in ways that attract attention & interest of customers & give customers information they need [PC1]
8. Group merchandise appropriately for the purpose & style of display, the selling features of merchandise & the visual effect needed under the design brief [PC2]
9. Make sure that lighting is installed in line with lighting requirements [PC3]
10. Check that the finished display meets health and safety guidelines and legal requirements [PC4]
11. Check that all the parts of the display are suitable for the purpose of the display and meet requirements [PC1]
12. Check that the display meets requirements for easy access, safety and security [PC2]
13. Identify safety and security risks to the display and choose suitable ways of reducing risks [PC3]
14. Consider how the display looks from all the directions from which customers will approach it [PC4]
15. Encourage colleagues to provide constructive comments about the display [PC5]
16. Promptly make any adjustments that you are authorised to make and that are needed to achieve the visual effect and to make the display safe and secure [PC6]
17. Regularly check the displayâ€™s visual effect [PC7]
18. Promptly report to the right person any problems and risks that you are not responsible for sorting out yourself [PC8]
Trainee Associate >> To dismantle and store visual merchandising displays - Total PC - 11

1. Dismantle displays safely [PC1]
2. Protect the parts of the display from being damaged during dismantling [PC2]
3. Return the parts of the display to the appropriate places promptly and, if needed, in a saleable condition [PC3]
4. Get rid of unwanted materials safely and keep accurate records of this if needed [PC4]
5. Clean display sites and parts using safe and approved cleaning materials and equipment [PC5]
6. Work out accurately the storage space required [PC1]
7. Identify the protective packaging you need and the security measures that need to be in place [PC2]
8. Store items in suitable places and with clear and accurate labels [PC3]
9. Keep accurate and up-to-date records of items in storage [PC4]
10. Identify damaged items, missing items and dangers and risks to health and safety, and report these promptly to the right person [PC5]
11. Check that storage facilities and items in storage are clean, safe, secure and accessible only to those with a right to them [PC6]
Trainee Associate >> To prepare products for sale - Total PC - 8

1. Check that all expected items and parts of the product are in the package [PC1]
2. Remove all unwanted packaging and safely get rid of waste [PC2]
3. Gather the tools you need for putting products together [PC3]
4. Use safe work methods and follow manufacturersâ€™ instructions when putting products together [PC4]
5. Check that products have been assembled correctly and can be used safely [PC5]
6. Ask the right person for help when products are proving difficult to put together [PC6]
7. Check regularly that products on display are in a satisfactory condition [PC7]
8. Promptly remove damaged products from display and follow company procedures for dealing with them [PC8]
Trainee Associate >> To promote loyalty schemes to customers - Total PC - 11

1. Take suitable opportunities to ask customers if they are members of the loyalty scheme and whether they are interested in joining [PC1]
2. Explain clearly and accurately to customers how joining the scheme would benefit them, including any current special offers relating to the scheme [PC2]
3. Respond positively to any questions or objections that the customer raises [PC3]
4. Provide relevant information to the customer to help them decide whether to join the scheme [PC4]
5. Treat the customer politely at all times and in a way that promotes goodwill [PC5]
6. Recognise accurately when customers are interested in joining the scheme [PC1]
7. Take opportunities to ask customers who are showing signs of interest to sign up for the scheme [PC2]
8. Fill in the membership application accurately with the customer, using the information they provide [PC3]
9. Give the customer proof of their membership [PC4]
10. Check with the customer that their details, as shown on the membership documentation, are correct [PC5]
11. Give application forms to customers who show interest but are not willing to join the scheme there and then [PC6]
Trainee Associate >> To keep the store secure - Total PC - 5

1. Notice and correctly identify security risks [PC1]
2. Follow company procedures for reporting security risks [PC2]
3. Report security risks to the right people promptly and accurately [PC3]
4. Follow company procedures for preventing security risks while you work [PC4]
5. Notice where stock may have been stolen and tell the right person about it [PC5]
Trainee Associate >> To maintain health and safety - Total PC - 14

1. Notice and correctly identify accidents and emergencies [PC1]
2. Get help promptly and in the most suitable way [PC2]
3. Follow company policy and procedures for preventing further injury while waiting for help to arrive [PC3]
4. Act within the limits of your responsibility and authority when accidents and emergencies arise [PC4]
5. Promptly follow instructions given by senior staff and the emergency services [PC5]
6. Follow company procedures and legal requirements for reducing health and safety risks as far as possible while you work [PC1]
7. Use safety equipment correctly and in the right situations [PC2]
8. Get advice and help from the right people when you are concerned about your ability to work safely [PC3]
9. Take suitable safety measures before lifting to protect yourself and other people [PC1]
10. Use approved lifting and handling techniques [PC2]
11. Check that any equipment you need to use is fit for use [PC3]
12. Use lifting and handling equipment in line with company guidelines and manufacturersâ€™ instructions [PC4]
13. Plan a safe and efficient route for moving goods [PC5]
14. Make sure that you understand your responsibilities when you ask others to help in lifting and handling operations [PC6]
Trainee Associate >> To keep the store clean and hygienic - Total PC - 15

1. Get the equipment and materials that are suitable for the surfaces that need cleaning [PC1]
2. Safely position the cleaning equipment and materials and any items you must move [PC2]
3. Keep the risk of spillages to a minimum and clean up any spillages promptly and thoroughly [PC3]
4. Get rid of rubbish and waste promptly and safely [PC4]
5. Disturb other people as little as possible while cleaning [PC5]
6. Check that surfaces are thoroughly clean [PC6]
7. Store cleaning equipment and materials correctly and promptly when you have finished cleaning [PC7]
8. Use suitable equipment to tidy work areas [PC1]
9. Check that equipment is safe to use before starting to use it [PC2]
10. Get rid of waste and litter safely and in line with company procedures [PC3]
11. Disturb other people as little as possible while getting rid of waste and litter [PC4]
12. Store equipment correctly and promptly after use [PC5]
13. Wear protective clothing that is clean and suitable for the work you need to do [PC1]
14. Dispose correctly of used clothing and products [PC2]
15. Use effective practices and techniques for keeping your hair, skin and nails clean enough for the work you do [PC3]
Trainee Associate >> To provide information and advice to customers - Total PC - 11

1. Acknowledge promptly and politely customersâ€™ requests for information and advice [PC1]
2. Identify the customerâ€™s needs for information and advice [PC2]
3. Communicate information and advice to customers in ways they can understand [PC3]
4. Provide information and advice to customers that is relevant, complete, accurate and up to date [PC4]
5. Check politely that the information and advice provided meets the customerâ€™s needs [PC5]
6. Find other ways to help the customer when the information and advice given is not satisfactory [PC6]
7. Refer requests for information or advice to the right person when you cannot help the customer [PC7]
8. Identify the nature of the complaint from information obtained from customers [PC1]
9. Acknowledge the complaint clearly and accurately and apologise to the customer [PC2]
10. Follow legal requirements and company policies and procedures for dealing with complaints [PC3]
11. When it is not your responsibility to sort complaints, refer them promptly to the right person & explain the referral procedure clearly to the customer [PC4]
Trainee Associate >> To create a positive image of self and organisation in the customers mind - Total PC - 16

1. Meet your organisationâ€™s standards of appearance and behaviour [PC1]
2. Greet your customer respectfully and in a friendly manner [PC2]
3. Communicate with your customer in a way that makes them feel valued and respected [PC3]
4. Identify and confirm your customerâ€™s expectations [PC4]
5. Treat your customer courteously and helpfully at all times [PC5]
6. Keep your customer informed and reassured [PC6]
7. Adapt your behaviour to respond effectively to different customer behaviour [PC7]
8. Respond promptly to a customer seeking assistance [PC1]
9. Select the most appropriate way of communicating with your customer [PC2]
10. Check with your customer that you have fully understood their expectations [PC3]
11. Respond promptly and positively to your customers questions and comments [PC4]
12. Allow your customer time to consider your response and give further explanation when appropriate [PC5]
13. Quickly locate information that will help your customer [PC1]
14. Give your customer the information they need about the services or products offered by your organisation [PC2]
15. Recognise information that your customer might find complicated and check whether they fully understand [PC3]
16. Explain clearly to your customers any reasons why their needs or expectations cannot be met [PC4]
Trainee Associate >> To work effectively in your team - Total PC - 15

1. Display courteous and helpful behaviour at all times [PC1]
2. Take opportunities to enhance the level of assistance offered to colleagues [PC2]
3. Meet all reasonable requests for assistance within acceptable workplace timeframes [PC3]
4. Complete allocated tasks as required [PC4]
5. Seek assistance when difficulties arise [PC5]
6. Use questioning techniques to clarify instructions or responsibilities [PC6]
7. Identify and display a non discriminatory attitude in all contacts with customers and other staff members [PC7]
8. Observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact [PC1]
9. Follow personal hygiene procedures according to organisational policy and relevant legislation [PC2]
10. Interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task [PC1]
11. Interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying [PC2]
12. Ask questions to seek and clarify workplace information [PC3]
13. Plan and organise daily work routine within the scope of the job role [PC4]
14. Prioritise and complete tasks according to required timeframes [PC5]
15. Identify work and personal priorities and achieve a balance between competing priorities [PC6]
Sales Associate >> To process credit applications for purchases - Total PC - 6

1. Identify the customerâ€™s needs for credit facilities [PC1]
2. Clearly explain to the customer the features and conditions of credit facilities [PC2]
3. Provide enough time and opportunities for the customer to ask for clarification or more information [PC3]
4. Accurately fill in the documents needed to allow the customer to get credit [PC4]
5. Successfully carry out the necessary credit checks and authorisation procedures [PC5]
6. Promptly refer difficulties in processing applications to the right person [PC6]
Sales Associate >> To help keep the store secure - Total PC - 6

1. Take prompt and suitable action to reduce security risks as far as possible, where it is within the limits of your responsibility and authority to do so [PC1]
2. Follow company policy and legal requirements when dealing with security risks [PC2]
3. Recognise when security risks are beyond your authority and responsibility to sort out, and report these risks promptly to the right person [PC3]
4. Use approved procedures and techniques for protecting your personal safety when security risks arise [PC4]
5. Follow company policies and procedures for maintaining security while you work [PC5]
6. Follow company policies and procedures for making sure that security will be maintained when you go on your breaks and when you finish work [PC6]
Sales Associate >> To help maintain healthy and safety - Total PC - 8

1. Follow company procedures and legal requirements for dealing with accidents and emergencies [PC1]
2. Speak and behave in a calm way while dealing with accidents and emergencies [PC2]
3. Report accidents and emergencies promptly, accurately and to the right person [PC3]
4. Recognise when evacuation procedures have been started and following company procedures for evacuation [PC4]
5. Follow the health and safety requirements laid down by your company and by law, and encourage colleagues to do the same [PC1]
6. Promptly take the approved action to deal with risks if you are authorised to do so [PC2]
7. If you do not have authority to deal with risks, report them promptly to the right person [PC3]
8. Use equipment and materials in line with the manufacturerâ€™s instructions [PC4]
Sales Associate >> To demonstrate products to customers - Total PC - 6

1. Prepare the demonstration area and check that it can be used safely [PC1]
2. Check you have the equipment and products you need to give the demonstration [PC2]
3. Explain the demonstration clearly and accurately to the customer [PC3]
4. Present the demonstration in a logical sequence of steps and stages [PC4]
5. Cover all the features and benefits you think are needed to gain the customerâ€™s interest [PC5]
6. Promptly clear away the equipment and products at the end of the demonstration and connect with the customer [PC6]
Sales Associate >> To help customers choose right products - Total PC - 13

1. Find out which product features and benefits interest individual customers and focus on these when discussing products [PC1]
2. Describe and explain clearly and accurately relevant product features and benefits to customers [PC2]
3. Compare and contrast products in ways that help customers choose the product that best meets their needs [PC3]
4. Check customersâ€™ responses to your explanations, and confirm their interest in the product [PC4]
5. Encourage customers to ask questions & respond to their questions, comments & objections in ways that promote sales & goodwill [PC5]
6. Identify suitable opportunities to tell the customer about associated or additional products and do so in a way that promotes sales and goodwill [PC6]
7. Constantly check the store for security, safety and potential sales whilst helping customers [PC7]
8. Give customers enough time to evaluate products and ask questions [PC1]
9. Handle objections and questions in a way that promotes sales and keeps the customer confidence [PC2]
10. Identify the need for additional and associated products and take the opportunity to increase sales [PC3]
11. Clearly acknowledge the customerâ€™s buying decisions. [PC4]
12. Clearly explain any customer rights that apply. [PC5]
13. Clearly explain to the customer where to pay for their purchases [PC6]
Sales Associate >> To provide specialist support to customers facilitating purchases - Total PC - 15

1. Talk to customers politely and in ways that promote sales and goodwill [PC1]
2. Use the information the customer gives you to find out what they are looking for [PC2]
3. Help the customer understand the features and benefits of the products they have shown an interest in [PC3]
4. Explain clearly and accurately the features and benefits of products and relate these to the customerâ€™s needs [PC4]
5. Promote the products that give the best match between the customerâ€™s needs and the storeâ€™s need to make sales [PC5]
6. Spot and use suitable opportunities to promote other products where these will meet the customerâ€™s needs [PC6]
7. Control the time you spend with the customer to match the value of the [PC7]
8. Constantly check the store for safety, security and potential sales while helping individual customers [PC8]
9. Find out if the customer is willing to see a demonstration [PC1]
10. Set up demonstrations safely and in a way that disturbs other people as little as possible [PC2]
11. Check you have everything you need to give an effective demonstration [PC3]
12. Give demonstrations that clearly show the use and value of the product [PC4]
13. Where appropriate, offer customers the opportunity to use the product themselves [PC5]
14. Give the customer enough chance to ask questions about the products or services you are demonstrating to them [PC6]
15. Check that the store will be monitored for security, safety and potential sales while you are carrying out demonstrations [PC7]
Sales Associate >> To maximise sales of goods & services - Total PC - 8

1. Identify promotional opportunities and estimate their potential to increase sales [PC1]
2. Identify promotional opportunities which offer the greatest potential to increase sales [PC2]
3. Report promotional opportunities to the right person [PC3]
4. Fill in the relevant records fully and accurately [PC4]
5. Tell customers about promotions clearly and in a persuasive way [PC1]
6. Identify and take the most effective actions for converting promotional sales into regular future sales [PC2]
7. Gather relevant and accurate information about the effectiveness of promotions, and communicate this information clearly to the right person [PC3]
8. Record clearly and accurately the results of promotions [PC4]
Sales Associate >> To provide personalised sales & post-sales service support - Total PC - 17

1. Use available information in the client records to help you prepare for consultations [PC1]
2. Before starting a consultation, check that the work area is clean and tidy and that all the equipment you need is to hand [PC2]
3. Quickly create a rapport with the client at the start of the consultation [PC3]
4. Talk and behave towards the client in ways that project the company image effectively [PC4]
5. Ask questions that encourage the client to tell you about their buying needs, preferences and priorities [PC5]
6. Where appropriate, tactfully check how much the client wants to spend [PC6]
7. Explain clearly to the client the features and benefits of the products or services you are recommending and relate these to the clientâ€™s individual needs [PC7]
8. Identify suitable opportunities to sell additional or related products or services that are suited to the clientâ€™s needs [PC8]
9. Make recommendations to the client in a confident and polite way and without pressurising them [PC9]
10. Pace client consultations so you make good use of your selling time while maintaining good relations with the client [PC10]
11. Meet your company customer service standards in your dealings with the client [PC11]
12. Follow the company procedures for keeping client records up-to-date [PC1]
13. Record client information accurately and store it in the right places in your companyâ€™s system [PC2]
14. Keep client information confidential and share it only with people who have a right to it [PC3]
15. Keep to clients wishes as to how and when you may contact them [PC4]
16. Follow your companyâ€™s policy and procedures for contacting clients [PC5]
17. Where you cannot keep promises to clients, tell them promptly and offer any other suitable products or services [PC6]
Sales Associate >> To create a positive image of self & organisation in the customers mind - Total PC - 15

1. Meet your organisationâ€™s standards of appearance and behaviour [PC1]
2. Greet your customer respectfully and in a friendly manner [PC2]
3. Communicate with your customer in a way that makes them feel valued and respected [PC3]
4. Identify and confirm your customerâ€™s expectations [PC4]
5. Treat your customer courteously and helpfully at all times [PC5]
6. Keep your customer informed and reassured [PC6]
7. Adapt your behaviour to respond effectively to different customer behaviour [PC7]
8. Respond promptly to a customer seeking assistance [PC1]
9. Select the most appropriate way of communicating with your customer [PC2]
10. Check with your customer that you have fully understood their expectations [PC3]
11. Allow your customer time to consider your response and give further explanation when appropriate [PC5]
12. Quickly locate information that will help your customer [PC1]
13. Give your customer the information they need about the services or products offered by your organisation [PC2]
14. Recognise information that your customer might find complicated and check whether they fully understand [PC3]
15. Explain clearly to your customers any reasons why their needs or expectations cannot be met [PC4]
Sales Associate >> To resolve customer concerns - Total PC - 16

1. Identify the options for resolving a customer service problem [PC1]
2. Work with others to identify and confirm the options to resolve a customer service problem [PC2]
3. Work out the advantages and disadvantages of each option for your customer and your organisation [PC3]
4. Pick the best option for your customer and your organisation [PC4]
5. Identify for your customer other ways that problems may be resolved if you are unable to help [PC5]
6. Identify the options for resolving a customer service problem [PC1]
7. Work with others to identify and confirm the options to resolve a customer service problem [PC2]
8. Work out the advantages and disadvantages of each option for your customer and your organisation [PC3]
9. Pick the best option for your customer and your organisation [PC4]
10. Identify for your customer other ways that problems may be resolved if you are unable to help [PC5]
11. Discuss and agree the options for solving the problem with your customer [PC1]
12. Take action to implement the option agreed with your customer [PC2]
13. Work with others and your customer to make sure that any promises related to solving the problem are kept [PC3]
14. Keep your customer fully informed about what is happening to resolve problem [PC4]
15. Check with your customer to make sure the problem has been resolved to their satisfaction [PC5]
16. Give clear reasons to your customer when the problem has not been resolved to their satisfaction [PC6]
Sales Associate >> To organise the delivery of reliable service - Total PC - 14

1. Plan, prepare and organise everything you need to deliver a variety of services or products to different types of customers [PC1]
2. Organise what you do to ensure that you are consistently able to give prompt attention to your customers [PC2]
3. Reorganise your work to respond to unexpected additional workloads [PC3]
4. Maintain service delivery during very busy periods and unusually quiet periods and when systems, people or resources have let you down [PC1]
5. Consistently meet your customersâ€™ expectations [PC2]
6. Balance the time you take with your customers with the demands of other customers seeking your attention [PC3]
7. Respond appropriately to your customers when they make comments about the products or services you are offering [PC4]
8. Alert others to repeated comments made by your customers [PC5]
9. Take action to improve the reliability of your service based on customer comments [PC6]
10. Monitor whether the action you have taken has improved the service you give to your customers [PC7]
11. Record and store customer service information accurately following organisational guidelines [PC1]
12. Select and retrieve customer service information that is relevant, sufficient and in an appropriate format [PC2]
13. Quickly locate information that will help solve a customerâ€™s query [PC3]
14. Supply accurate customer service information to others using the most appropriate method of communication [PC4]
Sales Associate >> To improve customer relationship - Total PC - 13

1. Select and use the best method of communication to meet your customersâ€™ expectations [PC1]
2. Take the initiative to contact your customers to update them when things are not going to plan or when you require further information [PC2]
3. Adapt your communication to respond to individual customersâ€™ feelings [PC3]
4. Meet your customersâ€™ expectations within your organisationâ€™s service offer [PC1]
5. Explain the reasons to your customers sensitively and positively when their expectations cannot be met [PC2]
6. Identify alternative solutions for your customers either within or outside the organisation [PC3]
7. Identify the costs and benefits of these solutions to your organisation and to your customers [PC4]
8. Negotiate and agree solutions with your customers which satisfy them and are acceptable to your organisation [PC5]
9. Take action to satisfy your customers with the agreed solution [PC6]
10. Make extra efforts to improve your relationship with your customers [PC1]
11. Recognise opportunities to exceed your customersâ€™ expectations [PC2]
12. Take action to exceed your customersâ€™ expectations within the limits of your own authority [PC3]
13. Gain the help and support of others to exceed your customersâ€™ expectations [PC4]
Sales Associate >> To monitor and solve service concerns - Total PC - 14

1. Respond positively to customer service problems following organisational guidelines [PC1]
2. Solve customer service problems when you have sufficient authority [PC2]
3. Work with others to solve customer service problems [PC3]
4. Keep customers informed of the actions being taken [PC4]
5. Check with customers that they are comfortable with the actions being taken [PC5]
6. Solve problems with service systems and procedures that might affect customers before they become aware of them [PC6]
7. Inform managers and colleagues of the steps taken to solve specific problems [PC7]
8. Identify repeated customer service problems [PC1]
9. Identify the options for dealing with a repeated customer service problem and consider the advantages and disadvantages of each option [PC2]
10. Work with others to select best options for solving repeated customer service problems, balancing customer expectations with needs of your organisation [PC3]
11. Obtain the approval of somebody with sufficient authority to change organisational guidelines in order to reduce the chance of a problem being repeated [PC1]
12. Action your agreed solution [PC2]
13. Keep your customers informed in a positive and clear manner of steps being taken to solve any service problems [PC3]
14. Monitor the changes you have made and adjust them if appropriate [PC4]
Sales Associate >> To promote continuous improvement in service - Total PC - 13

1. Gather feedback from customers that will help to identify opportunities for customer service improvement [PC1]
2. Analyse and interpret feedback to identify opportunities for customer service improvements and propose changes [PC2]
3. Discuss with others the potential effects of any proposed changes for your customers and your organisation [PC3]
4. Negotiate changes in customer service systems & improvements with somebody of sufficient authority to approve trial / full implementation of the change [PC4]
5. Organise the implementation of authorised changes [PC1]
6. Implement the changes following organisational guidelines [PC2]
7. Inform people inside and outside your organisation who need to know of the changes being made and the reasons for them [PC3]
8. Monitor early reactions to changes and make appropriate fine-tuning adjustments [PC4]
9. Collect and record feedback on the effects of changes [PC1]
10. Analyse and interpret feedback and share your findings on the effects of changes with others [PC2]
11. Summarise the advantages and disadvantages of the changes [PC3]
12. Use your analysis and interpretation of changes to identify opportunities for further improvement [PC4]
13. Present these opportunities to somebody with sufficient authority to make them happen [PC5]
Sales Associate >> To work effectively in your team - Total PC - 15

1. Display courteous and helpful behaviour at all times [PC1]
2. Take opportunities to enhance the level of assistance offered to colleagues [PC2]
3. Meet all reasonable requests for assistance within acceptable workplace timeframes [PC3]
4. Complete allocated tasks as required [PC4]
5. Seek assistance when difficulties arise [PC5]
6. Use questioning techniques to clarify instructions or responsibilities [PC6]
7. Identify and display a non discriminatory attitude in all contacts with customers and other staff members [PC7]
8. Observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact [PC1]
9. Follow personal hygiene procedures according to organisational policy and relevant legislation [PC2]
10. Interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task [PC1]
11. Interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying [PC2]
12. Ask questions to seek and clarify workplace information [PC3]
13. Plan and organise daily work routine within the scope of the job role [PC4]
14. Prioritise and complete tasks according to required timeframes [PC5]
15. Identify work and personal priorities and achieve a balance between competing priorities [PC6]
Sales Associate >> To work effectively in your organisation - Total PC - 18

1. Share work fairly with colleagues, taking account of your own and othersâ€™ preferences, skills and time available [PC1]
2. Make realistic commitments to colleagues and do what you have promised you will do [PC2]
3. Let colleagues know promptly if you will not be able to do what you have promised and suggest suitable alternatives [PC3]
4. Encourage and support colleagues when working conditions are difficult [PC4]
5. ncourage colleagues who are finding it difficult to work together to treat each other fairly, politely and with respect [PC5]
6. Follow the companyâ€™s health and safety procedures as you work [PC6]
7. Discuss and agree with the right people goals that are relevant, realistic and clear [PC1]
8. Identify the knowledge and skills you will need to achieve your goals [PC2]
9. Agree action points and deadlines that are realistic, taking account of your past learning experiences and the time and resources available for learning [PC3]
10. Regularly check your progress and, when necessary, change the way you work [PC4]
11. Ask for feedback on your progress from those in a position to give it, and use their feedback to improve your performance [PC5]
12. Encourage colleagues to ask you for work-related information or advice that you are likely to be able to provide [PC1]
13. Notice when colleagues are having difficulty performing tasks at which you are competent, and tactfully offer advice [PC2]
14. Give clear, accurate and relevant information and advice relating to tasks and procedures [PC3]
15. Explain and demonstrate procedures clearly, accurately and in a logical sequence [PC4]
16. Encourage colleagues to ask questions if they donâ€™t understand the information and advice you give them [PC5]
17. Give colleagues opportunities to practise new skills, and give constructive feedback [PC6]
18. Check that health, safety and security are not compromised when you are helping others to learn [PC7]
Distributor Salesman >> Be updated on knowledge of Products to be sold and Merchandising - Total PC - 12

1. Keep self updated with current product portfolio and product details â€“ grammages, price points and variants of own and competition products and update details periodically [PC1]
2. Have up to date knowledge on channel wise, category wise, outlet type wise schemes [PC2]
3. Give relevant information to supervisors to plan relevant schemes / slabs by outlets and learn to utilise correctly [PC3]
4. Identify hotspots in an outlet and try to convince the retailer to provide these for displays and achive high order visibility by correct deployment of merchandising material [PC4]
5. Put branding materials on the area surrounding the rack and inside the rack [PC5]
6. Stock products such as to maximise number of facings [PC6]
7. Obtain natural visibility by clearing cluttered space and stocking companyâ€™s products [PC7]
8. Place products next to the competitor brand and maintain category and competition adjacency [PC8]
9. Replace damaged display materials [PC9]
10. Benchmark own product with that of competition as per the norms and accordingly make own products available at an outlet [PC10]
11. Articulate USP of New products â€“ Features and benefits to the retailer [PC11]
12. Make an effective sales call to convince the outlets to place order for focus SKUs [PC12]
Distributor Salesman >> Have thorough understanding of business and productivity targets and measures to achieve the same - Total PC - 15

1. To know all sales objectives and targets for Bills cut, Lines cut, Average bill value and Unique Outlets Billed [PC1]
2. To be aware of target vs achievement till date and strive towards 100% target achievement [PC2]
3. To carry market planner and outlet wise plans made prior to the market visit and be aware of focus categories and plans for sale of specific category/SKUs by outlet [PC3]
4. To ensure category and outlet wise billing targets are met [PC4]
5. To ensure category wise and outlet wise billing targets are met on the route [PC5]
6. Cover all target outlets/ entire route and take note of new outlets / closed outlets in the beat [PC6]
7. Update info on the type of outlet and its respective trade channel [PC7]
8. Ensure availability of new launch products as per availability norms [PC8]
9. Set beat and outlet wise targets to achieve launch targets [PC9]
10. Everyday check stock position of each SKU at the distributor point [PC10]
11. Estimate sales from the beat and optimize order as per stock available on hand [PC11]
12. Coordinate with supervisor and discuss on action plan for out of stock SKUs [PC12]
13. Check the stock available in the selling area / shelves [PC13]
14. Check stocks available in the backroom for reserves [PC14]
15. Stock check for all brand and capture order as per SOQ [PC15]
Distributor Salesman >> Learn steps to make an effective sales call - Total PC - 27

1. Analyze current stock on hand and sales of the outlets.Advising retailers for optimum order depending on the need and projected sell out and need for reserve stocks that needs to be maintained to avoid stock outs [PC1]
2. Explain, how the recommendation will boost Retailerâ€™s sales [PC2]
3. Communicate all benefits which would accrue to the retailer in short and concise manner [PC3]
4. Asking open ended questions considering the retailerâ€™s needs leading to the retailer accepting advice on purchase [PC4]
5. Ensure that the relevant schemes/ slabs are discussed with the retailer after gauging the potential of the outlet [PC5]
6. Ensure that the relevant schemes/ slabs are discussed with the retailer after gauging the potential of the outlet [PC6]
7. Ensure range selling by leveraging on own brand already available in the retail outlet and strengthen portfolio presence in the outlet [PC7]
8. Route list & outlet list in the palmtop/handheld device and its usage [PC8]
9. Product list & Scheme details available in the palmtop [PC9]
10. Order capture process in palmtop/handheld [PC10]
11. Reports available in the palmtop/hand held â€“ Summary reports / Productivity reports [PC11]
12. Retail survey features available in the palmtop [PC12]
13. Ensure correct syncing process is followed [PC13]
14. Check stock physical condition and freshness [PC14]
15. Arrange stock as per FMFO and even educate retailer on FMFO [PC15]
16. Do stock rotation in those outlet where the movement of stocks is very low [PC16]
17. Carryout stock rotation in case stock movement is very low [PC17]
18. Replace damaged or expired goods with fresh stocks and enter information about damaged goods in the handheld device [PC18]
19. Maintaining a pleasing personality is a must for an effective sale call. (clean and ironed clothes , smile on face) [PC5]
20. Maintain appropriate distance from the Retailer /outlet owner [PC6]
21. Maintain proper posture while talking with the retailer and not to lean or place hands in pockets or bend shoulders [PC7]
22. Do not indulge in any act that may irritate the Retailer [PC8]
23. Speak clearly in a soft tone without stammering or hesitation [PC9]
24. Maintain proper eye contact with the retailer [PC10]
25. Enter ordered quantity against each SKU ordered [PC11]
26. Submit the orders and check summary of the order [PC12]
27. Communicate the order value to the retailer [PC13]
Distributor Salesman >> Develop capabilty for handling credit management of an outlet both recievables and payables - Total PC - 5

1. Every day before starting the beat collect details of pending invoices from the distribution point [PC1]
2. Gather credit ageing information of retailer bills and set beat objectives accordingly [PC2]
3. Keep track of pending display payments and keep the distributor and organizationâ€™s representative aware of the status [PC3]
4. Resolve issues due to pending delivery and keep distributor and organizationâ€™s representative aware of the status [PC4]
5. Reconcile both recievables and payables to outlets and settle all queries by customers on these issues [PC5]
Distributor Salesman >> Learn to appreciate the benefits of building good personal relationship with trade and means to handle objections & thereby issue resolution - Total PC - 5

1. Make a rapport with the trade based on punctuality, regularity, courtesy, mannerism and interest in increasing retailerâ€™s business and uplifting the outletâ€™s appearance [PC1]
2. Listen to Retailers patiently and understand their needs and problems [PC2]
3. Use open ended/closed questions to seek clarification on Retailers problems and grievances [PC3]
4. Explain the benefits that the retailer will have from the sale [PC4]
5. Handle objection and resolve issues by himself / escalate to his supervisor that are beyond his purview [PC5]
Team Leader >> To organize the display of products at the store - Total PC - 16

1. Comply with health, safety and hygiene requirements and wear the correct personal protective clothing and equipment throughout the process [PC1]
2. Check whether the display area, equipment and accessories are clean and take prompt action on finding any problems [PC2]
3. Assemble and check products and additional materials and prepare them for use [PC3]
4. Review the products available for display, estimate the quantities required and select those products which are most suitable with regard to shelf life, demand, appeal and promotional requirements [PC4]
5. Prepare the display to ensure maximum appeal and to comply with product safety requirements [PC5]
6. Confirm requirements for labelling of products with the relevant people [PC6]
7. Confirm label information is correct and conforms to legal and standard operational requirements, with the relevant people [PC7]
8. Position labels for products correctly [PC8]
9. Ensure that labels are legible, visible to customers, and securely positioned in the correct place [PC9]
10. Check and take steps to ensure that the display area always meets the requirement of hygiene, safety and sale-ability [PC10]
11. Transfer products safely to the display area according to instructions and specifications [PC11]
12. Arrange and promptly replace products and additional materials in a way this is attractive to customers and meets the requirements of hygiene and safety [PC12]
13. Where product is not available, you reposition and reorganize the position of products and accessories to maintain presentation and to meet trading conditions [PC13]
14. Monitor displays according to instructions and specifications [PC14]
15. Carry out any emergency cleaning procedures promptly when required [PC15]
16. Take prompt action to address any product or display related problem [PC16]
Team Leader >> Processing the sale of products - Total PC - 7

1. Confirm prices of product and supplies with customers and ensure customers are agreeable to the pricing, terms and the departmentâ€™s business policies [PC1]
2. Confirm that customer is aware and agreeable to the modes of payment available at the department [PC2]
3. Process payment or credit in line with business policies and ensure accurate accounting of units of purchased product or supplies and the payments and credits processed [PC3]
4. Ensure safe handling and movement of product and supplies off the racks and through to billing counters [PC4]
5. Ensure appropriate and accurate processing and safe storage of payments, vouchers, records and receipts [PC5]
6. Ensure proper functioning of departmental processes that lead to a sale and alert appropriate persons in case of a process malfunction or process failure [PC6]
7. Conclude dealing with customers with appropriate and prescribed mannerisms [PC7]
Team Leader >> Plan visual merchandise - Total PC - 9

1. Identify the purpose, content and style of the display [PC1]
2. Identify the equipment, materials, merchandise and props you need to create and install the display and the dates for completing it [PC2]
3. Evaluate whether the place you plan to put the display is likely to fulfil the design brief [PC3]
4. Create new and effective ways of improving the visual effect of displays, within the limits of the design brief, the companyâ€™s visual design policies and the authority you have [PC4]
5. Confirm that the features of merchandise and props shown in the design brief are those most likely to attract customersâ€™ attention [PC5]
6. Identify other merchandise and props when those originally specified are not available or not suitable, and agree your selections with the right person [PC6]
7. Agree arrangements for delivery of merchandise and props with the right people, allowing enough time for deliveries to arrive before the display must be installed [PC7]
8. Check the progress of deliveries and take suitable action if delays seem likely [PC8]
9. Update stock records to account for merchandise on display [PC9]
Team Leader >> Establish and satisfy customer needs - Total PC - 10

1. Stay alert to, and make unobtrusive observations about, customer choices and movements within the store [PC1]
2. Heed to customer queries about the products and supplies they wish to purchase and unobtrusively and politely enquire about their purchase requirements, when necessary [PC2]
3. Help customers identify the product or supplies they wish to purchase and direct / accompany them to the exact store location where the specific product or supplies are stocked / displayed [PC3]
4. Confirm with customers that the products and supplies being packed, wrapped and billed exactly match their selections [PC4]
5. Extend appropriate courtesy to customers during the sales process and provide appropriate and accurate information and advice [PC5]
6. Provide information on variants of product and supplies available in the store and enable customers to make informed purchase decisions [PC6]
7. Enable customers to make choices appropriate with their product, supplies and brand preferences and complete their basket of purchases [PC7]
8. Where allowed, by store or business policy, advise the customer to sample the product or supplies in the course of the purchase decision [PC8]
9. Maintain prescribed levels of store, environmental and personal hygiene and ensure health and safety within the store environs and peripheral areas [PC9]
10. Ensuring that customers fulfil their purchase process smoothly from start to billing by minimizing waiting times at different stages of the process [PC10]
Team Leader >> Maintain the availability of goods for sale to customers - Total PC - 24

1. Confirm the purchase of the display and any relevant requirements and standards and , where necessary , check them with the appropriate authority [PC1]
2. Clearly explain to staff the purpose of the display and any relevant requirements and standards [PC2]
3. Check that staff prepare the display area and put the display together in a way that causes the least inconvenience to customers [PC3]
4. Provide constructive feedback to staff on their performance [PC4]
5. Provide opportunities for staff to check they understand the requirements and standards of the display [PC5]
6. Check that the assembled display confirms to company requirements and standards [PC6]
7. Obtain permission from the appropriate authority to modify or change the display [PC7]
8. Monitor that information has been placed accurately and legally, and is chosen and positioned to promote sales effectively [PC8]
9. Keep complete , accurate and up- to- date records of displays [PC9]
10. Identity what standards the display should meet [PC10]
11. Check displays against all the relevant standards to decide how effective they are [PC11]
12. Encourage staff to make helpful comments and identify changes that may make the display more appealing to customers [PC12]
13. Ask the right person for permission to make any changes that you cannot authorize yourself [PC13]
14. Give staff clear instructions and encouragement so that they can make any changes needed to the display [PC14]
15. Take prompt and suitable action to deal with any risks to security or health and safety that your assessment has revealed [PC15]
16. Collect and record accurate information on price changes [PC16]
17. Give accurate, up-to-date price information to the staff who need it [PC17]
18. Regularly check price marking and promptly sort out any pricing problems you spot [PC18]
19. Make sure that stock replenishment plans are up-to-date and realistic [PC19]
20. Deal with out of date or deteriorating stock in line with company policy and any relevant laws [PC20]
21. Involve staff in spotting potential improvements to the way stock is organised and presented [PC21]
22. Spot realistic and effective ways of improving how stock is organised and presented [PC22]
23. Get permission from the right person ,where necessary, to improve the way stock is organised and presented [PC23]
24. Make sure that you maintain customer goodwill and staff morale while stock is being reorganised [PC24]
Team Leader >> Allocate and check work in your team - Total PC - 13

1. Use information collected on the performance of team members in any formal appraisal of performance [PC1]
2. Recognise successful completion of significant pieces of work or work activities by team members and the overall team and advise your manager [PC2]
3. Identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members [PC3]
4. Monitor the team for conflict, identifying the cause(s) when it occurs and dealing with it promptly and effectively [PC4]
5. Motivate team members to complete the work they have been allocated and provide, where requested and where possible, any additional support and/or resources to help completion [PC5]
6. Support team members in identifying and dealing with problems and unforeseen events [PC6]
7. Check the progress and quality of the work of team members on a regular and fair basis against the standard or level of expected performance and provide prompt and constructive feedback [PC7]
8. Encourage team members to ask questions, make suggestions and seek clarification in relation to the work they have been allocated [PC8]
9. Recognise and seek to find out about differences in expectations and working methods of any team members from a different country or culture and promote ways of working that take account of their expectations and maximise productivity [PC9]
10. Brief team members on the work they have been allocated and the standard or level of expected performance [PC10]
11. Allocate work to team members on a fair basis taking account of their skills, knowledge and understanding, experience and workloads and the opportunity for development [PC11]
12. Plan how the team will undertake its work, identifying any priorities or critical activities and making best use of the available resources [PC12]
13. Confirm the work required of the team with your manager and seek clarification, where necessary, on any outstanding points and issues [PC13]
Team Leader >> Communicate effectively with stake holders - Total PC - 27

1. Pass on written information only to those people authorised to receive it and within agreed timescales [PC1]
2. Keep the information in written documents as required by your organization [PC2]
3. Maintain the communication mediums in line your instructions and organisation procedures [PC3]
4. Make sure the communication equipment you use is working properly, take corrective action as required [PC4]
5. Acknowledge incoming communication promptly and clearly, using appropriate terminology [PC5]
6. Pass on information to persons who require it within agreed timescales [PC6]
7. Check to ensure that the information you give is understood by the receivers [PC7]
8. Take prompt and effective action when there is difficulty in transmission or reception of information [PC8]
9. Accurately interpret and act upon instructions that you receive [PC9]
10. Make sure you get clarifications when you need to [PC10]
11. Consult with and help your team members to maximise efficiency in carrying out tasks [PC11]
12. Give instructions to others clearly, at a pace and in a manner that helps them to understand [PC12]
13. Listen actively and identify the most important things that customers are saying [PC13]
14. Identify the most important things that customers are telling you [PC14]
15. Summarize information for customers [PC15]
16. Use appropriate body language when communicating with customers [PC16]
17. Read your customersâ€™ body language to help you understand their feelings and wishes [PC17]
18. Deal with customers in a respectful, helpful and professional way at all times [PC18]
19. Help to give good customer service by passing messages to colleagues [PC19]
20. Understand the roles and responsibilities of the different people you will be working with [PC20]
21. Agree and record arrangements for joint working that are appropriate and effective [PC21]
22. Agree to the information sharing timing, reasons and confidentiality [PC22]
23. Discuss on how and when the joint work will be monitored and reviewed [PC23]
24. Undertake your role in the joint working in a way that is consistent with agreements made, your own job role and relevant policies and standards [PC24]
25. Represent your agency views and policies in a clear and constructive way [PC25]
26. Identify any tensions and issues in the joint working and seek to address them with the people involved [PC26]
27. Seek appropriate support when you are having difficulty working effectively with staff in other agencies [PC27]
Team Leader >> Help maintain healthy and safety - Total PC - 8

1. Follow company procedures and legal requirements for dealing with accidents and emergencies [PC1]
2. Speak and behave in a calm way while dealing with accidents and emergencies [PC2]
3. Report accidents and emergencies promptly, accurately and to the right person [PC3]
4. Recognise when evacuation procedures have been started and following company procedures for evacuation [PC4]
5. Follow the health and safety requirements laid down by your company and by law, and encourage colleagues to do the same [PC5]
6. Promptly take the approved action to deal with risks if you are authorised to do so [PC6]
7. If you do not have authority to deal with risks, report them promptly to the right person [PC7]
8. Use equipment and materials in line with the manufacturerâ€™s instructions [PC8]
Team Leader >> Monitor and solve customer service problems - Total PC - 14

1. Respond positively to customer service problems following organisational guidelines [PC1]
2. Solve customer service problems when you have sufficient authority [PC2]
3. Work with others to solve customer service problems [PC3]
4. Keep customers informed of the actions being taken [PC4]
5. Checking if the customers are comfortable with the actions taken [PC5]
6. Solve problems with service system and procedures [PC6]
7. Inform co workers of the steps taken to solve specific problems [PC7]
8. Identify repeated customer service problems [PC8]
9. Identify advantages and disadvantages of options for dealing with problems [PC9]
10. Selecting the best option ,balancing customersâ€™ needs and needs of organisation [PC10]
11. Obtain approval from sufficient authority to change guidelines to reduce a problem [PC11]
12. Action your agreed solution [PC12]
13. Keeping customers positively involved in steps taken to solve problem [PC13]
14. Monitor and adjust changes made [PC14]
Team Leader >> Work Effectively in a Retail Team - Total PC - 15

1. Display courteous and helpful behaviour at all times [PC1]
2. Take opportunities to enhance the level of assistance offered to colleagues [PC2]
3. Meet all reasonable requests for assistance within acceptable workplace timeframes [PC3]
4. Complete allocated tasks as required [PC4]
5. Seek assistance when difficulties arise [PC5]
6. Use questioning techniques to clarify instructions or responsibilities [PC6]
7. Identify and display a non discriminatory attitude in all contacts with customers and other staff members [PC7]
8. Observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact [PC1]
9. Follow personal hygiene procedures according to organisational policy and relevant legislation [PC2]
10. Interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task [PC1]
11. Interpret, confirm and act on legal requirements in regard to anti- discrimination, sexual harassment and bullying [PC2]
12. Ask questions to seek and clarify workplace information [PC3]
13. Plan and organise daily work routine within the scope of the job role [PC4]
14. Prioritise and complete tasks according to required timeframes [PC5]
15. Identify work and personal priorities and achieve a balance between competing priorities [PC6]
Team Leader >> Work effectively in your organisation - Total PC - 19

1. Share work fairly with colleagues, taking account of your own and othersâ€™ preferences, skills and time available [PC1]
2. Make realistic commitments to colleagues and do what you have promised you will do [PC2]
3. Let colleagues know promptly if you will not be able to do what you have promised and suggest suitable alternatives [PC3]
4. Encourage and support colleagues when working conditions are difficult [PC4]
5. Encourage colleagues who are finding it difficult to work together to treat each other fairly, politely and with respect [PC5]
6. Follow the companyâ€™s health and safety procedures as you work [PC6]
7. Discuss and agree with the right people goals that are relevant, realistic and clear [PC7]
8. Identify the knowledge and skills you will need to achieve your goals [PC8]
9. Agree action points and deadlines that are realistic, taking account of your past learning experiences and the time and resources available for learning [PC9]
10. Regularly check your progress and, when necessary, change the way you work [PC10]
11. Ask for feedback on your progress from those in a position to give it, and use their feedback to improve your performance [PC11]
12. Encourage colleagues to ask you for work-related information or advice that you are likely to be able to provide [PC12]
13. Notice when colleagues are having difficulty performing tasks at which you are competent, and tactfully offer advice [PC13]
14. Give clear, accurate and relevant information and advice relating to tasks and procedures [PC14]
15. Explain and demonstrate procedures clearly, accurately and in a logical sequence [PC15]
16. Encourage colleagues to ask questions if they donâ€™t understand the information and advice you give them [PC16]
17. Give colleagues opportunities to practise new skills, and give constructive feedback [PC17]
18. Check that health, safety and security are not compromised when you are helping others to learn [PC18]
19. Check that health, safety and security are not compromised when you are helping others to learn [PC19]
Departmental Manager >> Plan visual merchandise - Total PC - 9

1. Identify the purpose, content and style of the display [PC1]
2. Identify the equipment, materials, merchandise and props you need to create and install the display and the dates for completing it [PC2]
3. Evaluate whether the place you plan to put the display is likely to fulfil the design brief [PC3]
4. Create new and effective ways of improving the visual effect of displays, within the limits of the design brief, the companyâ€™s visual design policies and the authority you have [PC4]
5. Confirm that the features of merchandise and props shown in the design brief are those most likely to attract customersâ€™ attention [PC5]
6. Identify other merchandise and props when those originally specified are not available or not suitable, and agree your selections with the right person [PC6]
7. Agree arrangements for delivery of merchandise and props with the right people, allowing enough time for deliveries to arrive before the display must be installed [PC7]
8. Check the progress of deliveries and take suitable action if delays seem likely [PC8]
9. Update stock records to account for merchandise on display [PC9]
Departmental Manager >> Establish and satisfy customer needs - Total PC - 10

1. Stay alert to, and make unobtrusive observations about, customer choices and movements within the store [PC1]
2. Heed to customer queries about the products and supplies they wish to purchase and unobtrusively and politely enquire about their purchase [PC2]
3. Help customers identify the product or supplies they wish to purchase and direct / accompany them to the exact store location where the specific product or supplies are stocked / displayed [PC3]
4. Confirm with customers that the products and supplies being packed, wrapped and billed exactly match their selections [PC4]
5. Extend appropriate courtesy to customers during the sales process and provide appropriate and accurate information and advice [PC5]
6. Provide information on variants of product and supplies available in the store and enable customers to make informed purchase decisions [PC6]
7. Enable customers to make choices appropriate with their product, supplies and brand preferences and complete their basket of purchases [PC7]
8. Where allowed, by store or business policy, advise the customer to sample the product or supplies in the course of the purchase decision [PC8]
9. Maintain prescribed levels of store, environmental and personal hygiene and ensure health and safety within the store environs and peripheral areas [PC9]
10. Ensuring that customers fulfil their purchase process smoothly from start to billing by minimizing waiting times at different stages of the process [PC10]
Departmental Manager >> Monitor and manage store performance - Total PC - 5

1. Monitor retail operations against targets [PC1]
2. Check that the quality of the products and customer service are maintained [PC2]
3. Adapt allocation of work activities to meet changing priorities and targets [PC3]
4. Report factors influencing effectiveness which are outside your own area of responsibility to the relevant people [PC4]
5. Make recommendations to improve retail operations to relevant people [PC5]
Departmental Manager >> Provide leadership for your team - Total PC - 11

1. Set out and positively communicate the purpose and objectives of the store business to all store team members [PC1]
2. Involve key store team members in planning how the team will achieve store business objectives [PC2]
3. Encourage team members to take the lead when they have the knowledge and expertise and show willingness to follow this lead [PC3]
4. Ensure that each member of the team has personal work objectives and understands how achieving these will contribute to achievement of the store businessâ€™s objectives [PC4]
5. Encourage and support team members to achieve their personal work objectives and those of the team and provide recognition when objectives have been achieved [PC5]
6. Win, through your performance, the trust and support of the team for your leadership [PC6]
7. Steer the team successfully through difficulties and challenges, including conflict, diversity and inclusion issues within the team [PC7]
8. Encourage and recognize creativity and innovation within the team [PC8]
9. Give team members support and advice when they need it especially if and during periods when the store business is below set goals [PC9]
10. Motivate team members to present their own ideas and listen to what they say [PC10]
11. Monitor activities and progress across the store team without [PC11]
Departmental Manager >> Build and manage store team - Total PC - 14

1. Clearly articulate the purpose of the store business and the team â€“ what it has to achieve, and why a team rather than an individual approach is required [PC1]
2. Identify the diversity of expertise, knowledge, skills and attitudes required to achieve the team purpose [PC2]
3. Identify store team membersâ€™ expertise, knowledge, skills and attitudes and agree their particular roles within the team [PC3]
4. Use team selection and development processes to develop any expertise, knowledge, skills and attitudes lacking in the team [PC4]
5. Agree with team members the behaviours that are likely to help the achievement of the team purpose and those that should be avoided because they are likely to hinder progress [PC5]
6. Help team members understand their unique contribution to the team and to the store business, the contributions expected of fellow team members and how these complement and support each other [PC6]
7. Provide opportunities for team members to get to know each otherâ€™s strengths and weaknesses and build mutual respect and trust [PC7]
8. Allow time for the team to develop through its stages of growth [PC8]
9. Help the team seize opportunities presented by changes in the team composition and support the introduction of new team members [PC9]
10. Encourage team members to share problems with each other and solve these creatively together [PC10]
11. Encourage open communication between team members, including providing feedback designed to enhance the performance of fellow team members and the team as a whole [PC11]
12. Review the performance of the team at appropriate points and evaluate how well its purpose is being achieved [PC12]
13. Celebrate team and individual successes together, and acknowledge when things go wrong, before refocusing the teamâ€™s energy on achieving its purpose [PC13]
14. Disband the team if and when its purpose has been achieved and it is no longer required for other purposes [PC14]
Departmental Manager >> Allocate and check work in your team - Total PC - 13

1. Use information collected on the performance of team members in any formal appraisal of performance [PC1]
2. Recognise successful completion of significant pieces of work or work activities by team members and the overall team and advise your manager [PC2]
3. Identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members [PC3]
4. Monitor the team for conflict, identifying the cause(s) when it occurs and dealing with it promptly and effectively [PC4]
5. Motivate team members to complete the work they have been allocated and provide, where requested and where possible, any additional support and/or resources to help completion [PC5]
6. Support team members in identifying and dealing with problems and unforeseen events [PC6]
7. Check the progress and quality of the work of team members on a regular and fair basis against the standard or level of expected performance and provide prompt and constructive feedback [PC7]
8. Encourage team members to ask questions, make suggestions and seek clarification in relation to the work they have been allocated [PC8]
9. Recognise and seek to find out about differences in expectations and working methods of any team members from a different country or culture and promote ways of working that take account of their expectations and maximise productivity [PC9]
10. Brief team members on the work they have been allocated and the standard or level of expected performance [PC10]
11. Allocate work to team members on a fair basis taking account of their skills, knowledge and understanding, experience and workloads and the opportunity for development [PC11]
12. Plan how the team will undertake its work, identifying any priorities or critical activities and making best use of the available resources [PC12]
13. Confirm the work required of the team with your manager and seek clarification, where necessary, on any outstanding points and issues [PC13]
Departmental Manager >> Develop individual retail service opportunities - Total PC - 15

1. Identify the types of client who would benefit from your service and whose custom would help you achieve your sales targets [PC1]
2. suggest ideas for building the client base that are suitable for the client profiles and achievable bearing in mind the budget and time available and company image and policy [PC2]
3. Follow company policies and procedures for building the client base [PC3]
4. Review your progress against your plans at suitable intervals [PC4]
5. Recognize whether you are achieving the results you need and adjusting your plans when necessary [PC5]
6. Give your manager clear and accurate reports of your progress at the agreed times [PC6]
7. Spot suitable opportunities to approach potential clients [PC7]
8. Approach potential clients in a way that projects your companyâ€™s image effectively and is likely to help create a business relationship [PC8]
9. Quickly create a rapport with potential clients [PC9]
10. Talk to potential clients in a persuasive way about your services [PC10]
11. Compare your service with competitorsâ€™ services in ways that make clear the advantages of your service while being honest and fair [PC11]
12. Exchange relevant information with potential clients when appropriate [PC12]
13. Record client information promptly, accurately and in a way that allows you to use the information effectively [PC13]
14. Store and use client information in line with data protection laws and company policy [PC14]
15. When it is not possible to keep promises to potential clients, tell them promptly and offer any other suitable information or help [PC15]
Departmental Manager >> Communicate effectively with stake holders - Total PC - 26

1. Pass on written information only to those people authorised to receive it and within agreed timescales [PC1]
2. Keep the information in written documents as required by your organization [PC2]
3. Maintain the communication mediums in line your instructions and organisation procedures [PC3]
4. Make sure the communication equipment you use is working properly, take corrective action as required [PC4]
5. Acknowledge incoming communication promptly and clearly, using appropriate terminology [PC5]
6. Pass on information to persons who require it within agreed timescales [PC6]
7. Check to ensure that the information you give is understood by the receivers [PC7]
8. Take prompt and effective action when there is difficulty in transmission or reception of information [PC8]
9. Accurately interpret and act upon instructions that you receive [PC9]
10. Make sure you get clarifications when you need to [PC10]
11. Consult with and help your team members to maximise efficiency in carrying out tasks [PC11]
12. Give instructions to others clearly, at a pace and in a manner that helps them to understand [PC12]
13. Listen actively and identify the most important things that customers are saying [PC13]
14. Identify the most important things that customers are telling you [PC14]
15. Summarize information for customers [PC15]
16. Use appropriate body language when communicating with customers [PC16]
17. Read your customersâ€™ body language to help you understand their feelings and wishes [PC17]
18. Deal with customers in a respectful, helpful and professional way at all times [PC18]
19. Help to give good customer service by passing messages to colleagues [PC19]
20. Understand the roles and responsibilities of the different people you will be working with [PC20]
21. Agree and record arrangements for joint working that are appropriate and effective [PC21]
22. Agree to the information sharing timing, reasons and confidentiality [PC22]
23. Discuss on how and when the joint work will be monitored and reviewed [PC23]
24. Undertake your role in the joint working in a way that is consistent with agreements made, your own job role and relevant policies and standards [PC24]
25. Identify any tensions and issues in the joint working and seek to address them with the people involved [PC26]
26. Seek appropriate support when you are having difficulty working effectively with staff in other agencies [PC27]
Departmental Manager >> Help maintain healthy and safety - Total PC - 8

1. Follow company procedures and legal requirements for dealing with accidents and emergencies [PC1]
2. Speak and behave in a calm way while dealing with accidents and emergencies [PC2]
3. Report accidents and emergencies promptly, accurately and to the right person [PC3]
4. Recognise when evacuation procedures have been started and following company procedures for evacuation [PC4]
5. Follow the health and safety requirements laid down by your company and by law, and encourage colleagues to do the same [PC5]
6. Promptly take the approved action to deal with risks if you are authorised to do so [PC6]
7. If you do not have authority to deal with risks, report them promptly to the right person [PC7]
8. Use equipment and materials in line with the manufacturerâ€™s instructions [PC8]
Departmental Manager >> To work effectively in your team - Total PC - 15

1. Display courteous and helpful behaviour at all times [PC1]
2. Take opportunities to enhance the level of assistance offered to colleagues [PC2]
3. Meet all reasonable requests for assistance within acceptable workplace timeframes [PC3]
4. Complete allocated tasks as required [PC4]
5. Seek assistance when difficulties arise [PC5]
6. Use questioning techniques to clarify instructions or responsibilities [PC6]
7. Identify and display a non discriminatory attitude in all contacts with customers and other staff members [PC7]
8. Observe appropriate dress code and presentation as required by the workplace, job role and level of customer contact [PC8]
9. Follow personal hygiene procedures according to organisational policy and relevant legislation [PC9]
10. Interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task [PC10]
11. Interpret, confirm and act on legal requirements in regard to anti-discrimination, sexual harassment and bullying [PC11]
12. Ask questions to seek and clarify workplace information [PC12]
13. Plan and organise daily work routine within the scope of the job role [PC13]
14. Prioritise and complete tasks according to required timeframes [PC14]
15. Identify work and personal priorities and achieve a balance between competing priorities [PC15]
Departmental Manager >> To work effectively in your organisation - Total PC - 19

1. Share work fairly with colleagues, taking account of your own and othersâ€™ preferences, skills and time available [PC1]
2. Make realistic commitments to colleagues and do what you have promised you will do [PC2]
3. Let colleagues know promptly if you will not be able to do what you have promised and suggest suitable alternatives [PC3]
4. Encourage and support colleagues when working conditions are difficult [PC4]
5. Encourage colleagues who are finding it difficult to work together to treat each other fairly, politely and with respect [PC5]
6. Follow the companyâ€™s health and safety procedures as you work [PC6]
7. Discuss and agree with the right people goals that are relevant, realistic and clear [PC1]
8. Identify the knowledge and skills you will need to achieve your goals [PC2]
9. Agree action points and deadlines that are realistic, taking account of your past learning experiences and the time and resources available for learning [PC3]
10. Regularly check your progress and, when necessary, change the way you work [PC4]
11. Ask for feedback on your progress from those in a position to give it, and use their feedback to improve your performance [PC5]
12. Encourage colleagues to ask you for work-related information or advice that you are likely to be able to provide [PC1]
13. Notice when colleagues are having difficulty performing tasks at which you are competent, and tactfully offer advice [PC2]
14. Give clear, accurate and relevant information and advice relating to tasks and procedures [PC3]
15. Explain and demonstrate procedures clearly, accurately and in a logical sequence [PC4]
16. Encourage colleagues to ask questions if they donâ€™t understand the information and advice you give them [PC5]
17. Give colleagues opportunities to practise new skills, and give constructive feedback [PC6]
18. Check that health, safety and security are not compromised when you are helping others to learn [PC7]
19. Check that health, safety and security are not compromised when you are helping others to learn [PC8]
Departmental Manager >> Manage a budget - Total PC - 9

1. Evaluate available information and consult with others to prepare a realistic budget for the respective area or activity of work [PC1]
2. Submit the proposed budget to the relevant people in the organisation for approval and to assist the overall financial planning process [PC2]
3. Discuss and, if appropriate, negotiate the proposed budget with the relevant people in the organisation and agree the final budget [PC3]
4. Use the agreed budget to actively monitor and control performance for the respective area or activity of work [PC4]
5. Identify the causes of any significant variances between what was budgeted and what actually happened and take prompt corrective action, obtaining agreement from the relevant people if required [PC5]
6. Propose revisions to the budget, if necessary, in response to variances and/or significant or unforeseen developments and discuss and agree the revisions with the relevant people in the organisation [PC6]
7. Provide ongoing information on performance against the budget to relevant people in your organisation [PC7]
8. Advise the relevant people as soon as possible if you have identified evidence of potentially fraudulent activities [PC8]
9. Gather information from implementation of the budget to assist in the preparation of future budgets [PC9]

2. Telecom Sector Skill Council [TSSC] - Total PC's : 1928

Fault Management Engineer >> Undertake fault rectification - Total PC - 21

1. ensure that user id and password to access the alarm management system is current [PC1]
2. ensure continuous monitoring of network alarms on the NMS [PC2]
3. ensure monitoring of threshold levels to prevent occurrence of faults [PC3]
4. ensure tickets are raised for all alarms as per the priority matrix [PC4]
5. determine alarm severity, priority, SLAs and the affected network elements [PC5]
6. coordinate with the Infra NOC to verify if alarm was caused by fault with Passive infrastructure at sites [PC7]
7. prioritize actioning on alarms based on faultâ€™s service impact analysis [PC8]
8. refer the MoPs (method of procedures) or other company specific technical database to identify root cause of alarm and to determine options to rectify the fault [PC1]
9. in case details are not available in MoPs, isolate the cause of fault by conducting appropriate diagnostic test like remotely interrogating the active equipments [PC2]
10. determine the options to rectify the fault and confirm with supervisors if required [PC3]
11. check applicability of system reset and other common fault resolution mechanisms [PC4]
12. in case on field support is required, ensure dispatch of field engineers to the fault location [PC5]
13. in coordination with field team to check if any faulty hardware is required to be replaced with its spare [PC6]
14. ensure clear and concise instructions are given to field staff to facilitate fault rectification efforts [PC7]
15. ensure rectification of network problem/ fault within the alarm SLAs and monitor the activities performed by the Infra engineer and technicians [PC8]
16. confirm effectiveness of the fault correction activity, by monitoring site alarm status [PC1]
17. undertake appropriate cause and effect studies to prevent re-occurrence of problem [PC2]
18. ensure that all relevant parties (field engineers, other supervisors) are notified of the results of the fault management activities [PC1]
19. ensure reasons of alarm and details of the restoration actions are filled up the in the alarm management system and the ticket is closed [PC2]
20. ensure periodic updation of the MoPs to ensure repeat faults are corrected promptly [PC3]
21. ensure timely closure of tickets and perform periodic follow-up if required [PC4]
Fault Management Engineer >> Undertake configuration changes, upgrades and node back-up activities - Total PC - 14

1. determine change requirement as per schedule (for back-up) or as per directions from other teams (in case of configuration changes, upgrades, updates) and understand the need for change [PC1]
2. identify criticality, and timelines for carrying out the changes [PC2]
3. develop work plan and identify dependencies if any [PC3]
4. assess the potential impact of the proposed activity and plan for possible outage condition or deferral of the activity [PC4]
5. ensure customer is informed and an approval is obtained in case of service impacting change activity [PC5]
6. ensure that Network Operating Centre (NOC) is notified prior to undertaking the activities [PC6]
7. perform required changes (configuration change, upgrade activity) as per change work order [PC1]
8. obtain back-up of nodes both pre and post performance of change activities and as per planned schedule [PC2]
9. monitor progress of change and notify change requestor of problems encountered if any [PC3]
10. abort change and implement contingency plan should the change activity leads to major service disruption [PC4]
11. ensure compliance with the defined SLA for carrying out changes [PC5]
12. confirm effectiveness of the change process, by monitoring site alarm status [PC6]
13. ensure that all relevant parties (field engineers, other supervisors) are notified of the results of the change management activities [PC1]
14. ensure status of change activity is captured in the the system and the change ticket is closed [PC2]
Optical Fiber Technician >> Co-ordinate Installation & Commissioning of Optical fiber cables (OFC) - Total PC - 52

1. obtain OFC route plan from the planning team or the supervisors as per which OFC has to be laid [PC1]
2. verify the proposed route to ensure that bend ratios meet manufacturer specifications and industry standards [PC2]
3. ensure that site is made safe and secure for cable installation in coordination with labour workers [PC3]
4. develop installation work plan and identify dependencies if any [PC4]
5. determine the statutory permissions required and the relevant authorities involved [PC5]
6. liaise with authorities and obtain relevant clearances [PC6]
7. ensure availability of test equipments like OTDR and Power meter for carrying out optical tests [PC1]
8. ensure availability of all required trenching, cable laying, pipe laying, OFC laying and splicing equipments and spares for timely completion of installation activity [PC2]
9. ensure that faulty equipments are sent to logistics team for repair and replacement [PC3]
10. ensure cable drum is placed near site location and test cable on drum for optical continuity [PC1]
11. ensure trenching is carried out by labour workers as per the route plan requirements and site terrain [PC2]
12. ensure minimum radius is maintained, where bends are necessary [PC3]
13. ensure use of specially designed dispensers to place the ducts in the trench as straight as possible [PC4]
14. ensure pipe/ ducts are placed at lower appropriate depths as per the laying standards after approval from competent personnel [PC5]
15. ensure that ducts are free from twists, collapsed portions and that all such portions are rectified by using appropriate couplers [PC6]
16. ensure proper uncoiling of PLB ducts [PC7]
17. ensure duct joints are airtight to ensure smooth cable blowing using cable blowing machines [PC8]
18. ensure cable blowing/ jetting is carried out using rodder as per standard process [PC9]
19. ensure availability of additional cable length (loop) at jointing locations, for future use in case of failures [PC10]
20. ensure that ends of ducts are closed with End Plugs to avoid ingress of mud, water or dust [PC11]
21. ensure that entire length of the duct is cleaned to remove sand, dust that may damage the optical fiber cable [PC12]
22. ensure that cables are appropriately prepared for Jointing based on colour and/ or sequence matching [PC13]
23. ensure the cables are joined/ spliced by Optical fibre splicer as per the standard fusion/ mechanical splicing mechanisms [PC14]
24. ensure use of proper protection material such as GI pipes, RCC pipes, RCC halfcut pipes etc [PC15]
25. ensure use of Pushfit couplers as duct joints [PC16]
26. identify instances of cross fibre using power source and power meter tests and ensure their elimination [PC17]
27. ensure appropriate optical connectors are used as per the terminating equipment requirements [PC18]
28. verify if ducts require additional protection like cover of RCC pipes, chambering and concreting based on site location and terrain [PC19]
29. ensure installation activity is completed within the defined SLAs [PC20]
30. ensure timely completion of work by monitoring activities performed by the labour workers and optical splicers [PC21]
31. ensure compliance to enterprise policy while escalating instances of delays [PC22]
32. ensure use of appropriate color for the route indicators and joint indicators as per standards [PC1]
33. ensure splices are within the quality assurance/ AT standards [PC2]
34. test the joint for transmission loss and strength and re-terminate the joint if the transmission loss exceeds the manufacturer specifications [PC3]
35. ensure backfilling and crowning in coordination with the labour workers as per standard requirements [PC4]
36. ensure stone marker at the jointing pit has to be provided for identification of route as well as jointing pit [PC5]
37. ensure appropriate cable markings as per guidelines [PC6]
38. ensure updation of As-build documents based on joint location and installed fibre route [PC7]
39. clear sites from debris and other items [PC8]
40. ensure appropriate disposal of the cut fibers, sleeves and cable pieces [PC1]
41. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC2]
42. ensure that work is carried out in accordance to the level of competence and legal requirements [PC3]
43. ty risk as per companyâ€™s guidelines prior to commencement of work [PC4]
44. ensure compliance to health and safety guidelines by optical splicer and installation labour workers [PC5]
45. ensure that Personal protection equipments like helmets, knee pads, safety boots, safety glasses and trench guards are appropriately used as required [PC6]
46. ensure environmental conditions and hazards like Earth Potential Rise (EPR) are considered while carrying out the work [PC7]
47. ensure adherence to emergency plans in case of safety incidents [PC8]
48. ensure escalation of safety incidents to relevant authorities as per guidelines legal requirements [PC9]
49. ensure cable id/ make and drum numbers are recorded for future fault localization [PC1]
50. ensure OTDR finding are documented & summary of tests are shared with appropriate teams [PC2]
51. obtain sign-off from the projects team and communicate status to NOC for cable integration [PC3]
52. ensure that documents are available to all appropriate authorities to inspect [PC4]
Optical Fiber Technician >> Undertake Condition based Maintenance & Planned repair activities - Total PC - 39

1. ensure As-build drawing is obtained from the NOC/ supervisors and identify the OFC route assigned for maintenance [PC1]
2. ensure availability of optical test tools like OTDR, Power meter, Light meter [PC2]
3. ensure patrolling and surveillance of OFC route as per the maintenance plan [PC3]
4. ensure monitoring of jobs undertaken by other agencies in the vicinity of OFC network to ensure the safety of OFC cable [PC4]
5. coordinate and liaise with authorities for checking for any planned construction/ activity in the vicinity of the OFC [PC5]
6. ensure sample check of as-built drawings [PC6]
7. ensure changes to as-build drawings are communicated to the NOC/ supervisors for updating the document [PC7]
8. ensure availability of test equipments like OTDR and Power meter for carrying out optical tests [PC1]
9. ensure availability of optical equipments like spool, joint closure, connectors, splicers and cleaver [PC2]
10. ensure inputs based on test results are provided to planning team for developing route strengthening workplans [PC3]
11. ensure performance of OTDR, Power Meter tests for all the dark/ spare fibers as per required periodicity [PC1]
12. ensure testing of end-to-end link for adherence to link budget and identify loss and reflection points [PC2]
13. ensure inputs based on test results are provided to planning team for eveloping route strengthening workplans [PC3]
14. coordinate with Network Operating Centre (NOC) prior to undertaking the planned repair activities and obtain time block for carrying out the activity [PC1]
15. ensure that the planned repair activities are completed within the defined timelines [PC2]
16. confirm effectiveness of the planned repair process by carrying out optical tests on spare fibers [PC3]
17. in case, active fibers are to be used for testing, fibres are to be used, ensure precautions are taken with regard to the power launched on to the fibre [PC4]
18. ensure installation activity is completed within the defined SLAs [PC5]
19. ensure compliance to enterprise policy while escalating instances of delays [PC6]
20. ensure timely escalation of emergency/ unresolved issues according to established Company procedure [PC7]
21. conduct periodic (monthly, quarterly, half yearly) maintenance activities [PC1]
22. ensure completion of physical maintenance tasks like checking battery voltage levels, electrolyte levels; DG set auto-start, oil levels; Air conditioner gas level, filter condition; Earthing, Fire alarm system and other power equipments (including MCBs) [PC2]
23. ensure general upkeep of co-located electronic equipments and ensure testing of alarms in coordination of NOC [PC3]
24. ensure that live/ working fibres are not disturbed while testing [PC4]
25. carry out planned repairs to existing joints and terminations in co-ordination with NCC for improvement of link margin [PC5]
26. ensure that for 3rd party elements that require maintenance, tickets are raised to the respective vendors by the NOC team [PC6]
27. ensure appropriate disposal of the cut fibers, sleeves and cable pieces [PC1]
28. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC2]
29. ensure that work is carried out in accordance to the level of competence and legal requirements [PC3]
30. ensure that sites are assessed for health and safety risk as per companyâ€™s guidelines prior to commencement of work [PC4]
31. ensure compliance to health and safety guidelines by optical splicer and installation labour workers [PC5]
32. ensure that Personal protection equipments like helmets, knee pads, safety boots, safety glasses and trench guards are appropriately used as required [PC6]
33. ensure environmental conditions and hazards like Earth Potential Rise (EPR) are considered while carrying out the work [PC7]
34. ensure escalation of safety incidents to relevant authorities as per guidelines legal requirements [PC8]
35. ensure completion of Patrolling register showing complete log in chronological order Kilometer wise of the patrolling in the section [PC1]
36. ensure completion of OFC/OTDR register showing complete record of all fibers tests [PC2]
37. keep account of diesel oil at respective stations and ensure maintenance of assets register for sites under supervision [PC3]
38. ensure summary of OTDR finding is to be made & sent to the respective territory manager for planning and monitoring cable improvement works [PC4]
39. ensure that documents are available to all appropriate authorities to inspect [PC5]
Optical Fiber Technician >> Perform corrective maintenance/ restoration of optical fault - Total PC - 28

1. receive fault notification from NOC/ supervisors/ customers and obtain details of response time/ SLAs [PC1]
2. ensure that latest As-build drawing is obtained from the NOC/ supervisors [PC2]
3. ensure availability of test equipments like OTDR and Power meter for carrying out optical tests [PC1]
4. ensure availability of optical equipments like spool, joint closure, connectors, splicers and cleaver [PC2]
5. ensure that faulty equipments are sent to logistics team for repair and replacement [PC3]
6. visit nearby POP location/ node and carry out OTDR tests on spare fiber using spool fiber if required, to identify exact location of fault [PC1]
7. refer the As-build drawing to locate the physical site on the ground [PC2]
8. coordinate excavation, pulling of appropriate cables (if feasible) and preparation of jointing pit at site through labour workers [PC3]
9. coordinate with optical splicer to carry out splicing as per standard process [PC4]
10. ensure effectiveness of the jointing activity by reviewing OTDR and power test results [PC5]
11. ensure joints are protected and strenghtened appropriately using couplers, spleaves and FRPs as required [PC6]
12. verify if ducts require additional protection like cover of RCC pipes, chambering and concreting based on site location and terrain [PC7]
13. coordinate back-filling of the trench through labor workers [PC8]
14. ensure rectification of network problem/ fault within the alarm SLAs [PC9]
15. ensure timely completion of work by monitoring activities performed by the abour workers and optical splicers [PC10]
16. ensure compliance to enterprise policy while escalating unresolved faults/ instances of delays [PC11]
17. ensure appropriate disposal of the cut fibers, sleeves and cable pieces [PC1]
18. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC2]
19. ensure that work is carried out in accordance to the level of competence and legal requirements [PC3]
20. ensure that sites are assessed for health and safety risk as per companyâ€™s guidelines prior to commencement of work [PC4]
21. ensure compliance to health and safety guidelines by optical splicer and installation labour workers [PC5]
22. ensure that Personal protection equipments like helmets, knee pads, safety boots, safety glasses and trench guards are appropriately used as required [PC6]
23. ensure environmental conditions and hazards like Earth Potential Rise (EPR) are considered while carrying out the work [PC7]
24. ensure escalation of safety incidents to relevant authorities as per guidelines legal requirements [PC8]
25. ensure appropriate cable marking and Installation of chamber & route marker for direction and route identification [PC1]
26. ensure preparation of jointing record for future reference [PC2]
27. ensure that documents that are required to be updated are identified [PC3]
28. ensure completion of OTDR register showing complete record of jointing tests [PC4]
Optical Fibre Splicer >> Undertake splicing of optical fiber - Total PC - 44

1. verify that cable is installed as per the installation plan and visually inspect cable for signs of sheath damage [PC1]
2. ensure minimum bend ratios are maintained according to manufacturer specifications to prevent cable damage and signal degradation [PC2]
3. ensure cable is placed on stable jointing pit [PC3]
4. secure cable according to safe industry practice to avoid cable and sheath damage [PC4]
5. identify the appropriate fibers to be joined based on color coding, and sequence [PC5]
6. identify appropriate place for the joint chamber location [PC6]
7. ensure availability of test equipments like OTDR and Power meter for carrying out optical tests [PC1]
8. ensure availability of optical equipments like spool, joint closure, connectors, splicer and cleaver [PC2]
9. ensure that faulty equipments are sent to logistics team for repair and replacement [PC3]
10. ensure availability of OF joint kits, Pigtails, patchcords, FDF, 0dB connector, protection sleeves, heat shrink [PC4]
11. ensure continuous power supply at site for the splicing operation by use of portable generators or standby heavy duty batteries [PC5]
12. ensure availability of RCC joint chambers with covers as per specifications [PC6]
13. ensure availability of sand for filling the chambers [PC7]
14. ensure availability of one spare cable drum for emergency replacement of laid cables [PC8]
15. ensure clean environment for splicing operations [PC1]
16. ensure cables are stripped off their protective coating, at areas where splicing has to be performed as per the standard process [PC2]
17. ensure the fiber ends are cleaved with a precision cleaver and are inspected with magnifier to ensure appropriateness [PC3]
18. in case of fusion splicing - Insert fibers strand to the fusion machine in accordance to product/equipment specifications [PC4]
19. in case of mechanical splice, align the fibers together by a precision made sleeve and place the prepared fiber in mechanical splicing kit [PC5]
20. verify that cable is installed as per the installation plan and visually inspect cable for signs of sheath damage [PC6]
21. ensure appropriate splice protectors like heat shrink splice protectors are utilized to protect the splice [PC7]
22. test the fiber joint with OTDR to confirm conformance to design requirements [PC1]
23. ensure optical losses - reflectance, return and insertion are within the defined specifications/ limits [PC2]
24. ensure sealing of Joint closure through heat shrinking/ multi diameter seals/ mechanical seals as appropriate [PC3]
25. ensure FRP - Fiber reinforced plastic is used to strengthen the joint as required [PC4]
26. test the fiber at both ends for instances of cross fiber using power source and power meter tests and ensure their elimination [PC5]
27. ensure joint is placed in the chamber properly [PC6]
28. ensure spare cable (loop) is colied appropriately and placed inside the joint [PC7]
29. ensure that sand is filled in the chamber to the brim and the chamber covers are placed properly [PC8]
30. ensure that Joint indicator is planted 1 meter behind the chamber location (away from road) [PC9]
31. ensure that the indicator is painted proper colour (for example yellow for joint) [PC10]
32. ensure appropriate disposal of the cut fibers, sleeves and cable pieces [PC1]
33. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC2]
34. ensure that work is carried out in accordance to the level of competence and legal requirements [PC3]
35. ty risk as per companyâ€™s guidelines prior to commencement of work [PC4]
36. ensure compliance to health and safety guidelines by optical splicer and installation labor workers [PC5]
37. ensure that Personal protection equipments like helmets, knee pads, safety boots, safety glasses and trench guards are appropriately used as required [PC6]
38. ensure environmental conditions and hazards like Earth Potential Rise (EPR) are considered while carrying out the work [PC7]
39. ensure escalation of safety incidents to relevant authorities as per guidelines [PC8]
40. ensure appropriate cable marking and Installation of chamber & route marker for direction and route identification [PC1]
41. ensure preparation of jointing record for future reference [PC2]
42. ensure that documents that are required to be updated are identified [PC3]
43. ensure completion of OTDR register showing complete record of jointing tests [PC4]
44. ensure that documents are available to all appropriate authorities to inspect [PC5]
Optical Fibre Splicer >> Installation & Commissioning of Optical fiber cables (OFC) - Total PC - 40

1. obtain OFC route plan from the planning team or the supervisors as per which OFC has to be laid [PC1]
2. verify the proposed route to ensure that bend ratios meet manufacturer specifications and industry standards [PC2]
3. ensure that site is made safe and secure for cable installation in coordination with labour workers [PC3]
4. ensure availability of test equipments like OTDR and Power meter for carrying out optical tests [PC1]
5. ensure availability of all required trenching, cable laying, pipe laying, OFC laying and splicing equipments and spares for timely completion of installation activity [PC2]
6. ensure that faulty equipments are sent to logistics team for repair and replacement [PC3]
7. ensure cable drum is placed near site location and test cable on drum for optical continuity [PC1]
8. ensure trenching is carried out by labour workers as per the detailed route plan requirements and site terrain [PC2]
9. ensure use of specially designed dispensers to place the ducts in the trench as straight as possible [PC3]
10. ensure pipe/ ducts are placed at lower appropriate depths as per the laying standards after approval from competent personnel [PC4]
11. ensure that ducts are free from twists, collapsed portions and that all such portions are rectified by using appropriate couplers [PC5]
12. ensure proper uncoiling of PLB ducts [PC6]
13. ensure duct joints are airtight to ensure smooth cable blowing using cable blowing machines [PC7]
14. ensure cable blowing/ jetting is carried out using rodder as per standard process [PC8]
15. ensure availability of additional cable length (loop) at jointing locations, for future use in case of failures [PC9]
16. ensure that ends of ducts are closed with End Plugs to avoid ingress of mud, water or dust [PC10]
17. ensure that entire length of the duct is cleaned to remove sand, dust that may damage the optical fiber cable [PC11]
18. ensure that cables are appropriately prepared for Jointing based on colour and/ or sequence matching [PC12]
19. ensure the cables are joined/ spliced as per the standard fusion/ mechanical splicing mechanisms [PC13]
20. ensure use of proper protection material such as GI pipes, RCC pipes, RCC halfcut pipes etc [PC14]
21. ensure use of Pushfit couplers as duct joints [PC15]
22. ensure installation activity is completed within the defined SLAs [PC16]
23. ensure timely completion of work by monitoring activities performed by the labour workers [PC17]
24. ensure compliance to enterprise policy while escalating instances of delays [PC18]
25. ensure use of appropriate color for the route indicators and joint indicators as per standards [PC1]
26. ensure splices are within the quality assurance/ AT standards [PC2]
27. ensure backfilling and crowning in coordination with the labour workers as per standard requirement [PC3]
28. ensure stone marker at the jointing pit has to be provided for identification of route as well as jointing pit [PC4]
29. ensure appropriate cable markings as per guidelines [PC5]
30. clear sites from debris and other items [PC6]
31. ensure appropriate disposal of the cut fibers, sleeves and cable pieces [PC1]
32. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC2]
33. ensure that work is carried out in accordance to legal requirements [PC3]
34. ty risk as per companyâ€™s guidelines prior to commencement of work [PC4]
35. ensure that Personal protection equipments like helmets, knee pads, safety boots, safety glasses and trench guards are appropriately used as required [PC5]
36. ensure adherence to emergency plans in case of safety incidents [PC6]
37. ensure escalation of safety incidents to relevant authorities as per guidelineslegal requirements [PC7]
38. ensure cable id/ make and drum numbers are recorded for future fault localization [PC1]
39. obtain sign-off from the projects team and communicate status to NOC for cable integration [PC2]
40. ensure that documents are available to all appropriate authorities to inspect [PC3]
Product Specialist Engineer >> Rectify critical faults - Total PC - 16

1. ensure timely handling of customer/ field queries [PC1]
2. obtain all alarm information and determine alarm severity, SLAs and the affected network elements by collating all the information [PC2]
3. ensure understanding of nature of alarm, and provide information to/ seek advice from relevant parties as required [PC3]
4. utilze company specific technical database to identify the root cause of fault and determine corrective steps [PC1]
5. in case details are not available in technical database isolate the root cause of fault by conducting appropriate remote diagnostic tests like remotely interrogating active equipments [PC2]
6. determine the options to rectify the fault and confirm with supervisors if required [PC3]
7. refer equipment manual and other vendor specific material to identify fault rectification steps if required [PC4]
8. provide clear and concise instructions to field staff to facilitate all repair efforts and observe full implementation of the advice [PC1]
9. monitor the progress of the network repair effort to ensure compliance to timelines of the ticket [PC2]
10. ensure rectification of network problem/ fault within the alarm SLAs [PC3]
11. escalate unresolved faults/ instances of delays in resolution to higher authorities/ specialists [PC4]
12. monitor relevant alarms in co-ordination with NOC team to confirm effectiveness of the rectification process [PC5]
13. notify all relevant parties of the results of the fault rectification status [PC6]
14. prepare fault report and forward root cause analysis to the customers [PC7]
15. identify other documentation to be completed relating to oneâ€™s role and follow reporting procedures as prescribed by the company [PC8]
16. ensure that all documents are available to the appropriate authorities for review and reference [PC9]
Product Specialist Engineer >> Assist in upgrades and new technology rollout - Total PC - 28

1. maintain list of upgrades available and their due dates for implementation [PC1]
2. determine impact of upgrade on existing hardware as per upgrade release note [PC2]
3. assess need for additional/ new hardware support as per upgrade requirements and ensure availability of appropriate spare hardware [PC3]
4. develop implementation plan and identify dependencies [PC4]
5. assess the potential impact of the proposed plan on customers and network and plan for possible outage or deferral of plan [PC5]
6. intimate the customers in case of non-service impacting change and obtain required approvals in case the change is expected to be service impacting [PC6]
7. notify the network operations centre (NOC) prior to undertaking the implementation of upgrades/ new technology [PC7]
8. ensure testing of upgrades in test environment (test bed) prior to their rollout [PC1]
9. identify parameters based on which success of upgrade results would be measured [PC2]
10. ensure test results are verified and documented [PC3]
11. ensure development of back-out plan in case of emergency/ failure during and post upgrade activity [PC4]
12. undertake implementation of upgrade/ new technology in live environment as per the manual or other technical documentation available [PC1]
13. ensure continuos monitoring of the activities and notify change requestor/ NOC team in case any problems are encountered [PC2]
14. test effectiveness of upgrade activity to ensure that the results are in line with expectations [PC3]
15. abort change and implement contingency/ back-out plan should the change plan not be realised without major disruption to network [PC4]
16. ensure compliance with the defined SLA for carrying out changes and in case of emergency request customer for extension of period [PC5]
17. utilize spares if required, and send faulty equipment for repair and replacement [PC6]
18. monitor network alarms and functionality in co-ordination with the NOC team to confirm effectiveness of the change process [PC7]
19. ensure completion of pre-employment health check-up and appropriate induction trainings on basic safety, first aid, fire, electrical and height safety rules [PC1]
20. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC2]
21. ensure compliance with all organizational security arrangements (like using valid ID cards, permit to work) and approved procedures [PC3]
22. ensure that work is carried out in accordance to the level of competence and legal requirements [PC4]
23. ensure that Personal Protection Equipments like anti-static bands are appropriately used as required [PC5]
24. ensure adherence to emergency plans as per guidelines [PC6]
25. ensure escalation of safety incidents to relevant authorities as per guidelines [PC7]
26. ensure all relevant parties (including NOC team, other supervisors) are notified of the results of the activity [PC1]
27. ensure that documents that are required to be updated are identified and updated [PC2]
28. ensure that documents are available to all appropriate authorities to inspect [PC3]
Product Specialist Engineer >> Train field team and customers - Total PC - 16

1. identify training needs of the field team based on feedback or post new technology/ upgrade roll-out [PC1]
2. develop/ Obtain material for carrying out the trainings [PC2]
3. confirm accuracy of information with appropriate technical staff prior to publication and distribution of material [PC3]
4. plan schedule and identify dependencies [PC4]
5. develop schedule for distribution of training manual/ material consistent with product release and list of users [PC5]
6. deliver trainings on all new products and upgrades in own responsibility area to all impacted technical staff and customers if required [PC1]
7. ensure technical staff and customers are informed of the benefits of the upgrade/ new product/ technology [PC2]
8. indicate the changes that has been made from the previous versions and illustrate its benefits by comparing the history of complaints/ faults/ errors in the pervious versions [PC3]
9. ensure monitoing of the performance of the systems post new deployment of upgrades/ new technology [PC1]
10. obtian feedback on the performance from technical staff and customers and escalate adverse feedback to the products team for consideration [PC2]
11. ensure new faults/ failures that did not occur with previous versions is promptly reported to the products team/ supervisors as per companyâ€™s guidelines [PC3]
12. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
13. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC2]
14. ensure that work is carried out in accordance to the level of competence and legal requirements by the field team [PC3]
15. ensure that Personal Protection Equipments like anti-static bands, harness, belts and helmets are appropriately used as required by the field team [PC4]
16. ensure escalation of safety incidents to relevant authorities as per guidelines [PC5]
BSS Support Engineer >> Perform preventive maintenance at BSC locations - Total PC - 30

1. obtain network reports from OSS and review network performance on defined parameters [PC1]
2. plan the maintenance schedule in coordination with planning team to ensure effective O&M operations [PC2]
3. assess the potential impact of the proposed maintenance and plan for possible outage or deferral of maintenance [PC3]
4. ensure Network Operating Centre (NOC) is notified prior to undertaking the maintenance activities [PC4]
5. ensure availability of login cables (RJ45, RS232, Hi-speed USB) [PC1]
6. ensure that equipment specific software like network manager are installed in the laptop device [PC2]
7. ensure availability of spare hardware equipments and raise request for spares, in case the same are not available as per companyâ€™s process [PC3]
8. ensure that faulty equipments are sent to logistics team for repair and replacement [PC4]
9. conduct standard maintenance activities on periodic basis (monthly, quarterly, half yearly) as per the process [PC1]
10. ensure completion of physical maintenance tasks like checking temperatures, routing of Ethernet cables & optical fibers, cable ties, fan working condition, earthing, equipment grouting, distribution of cables at BSC locations [PC2]
11. ensure completion of logical maintenance tasks like checking alarm status, system availability parameters, logical redundancy, BSC configuration back-up [PC3]
12. ensure that for 3rd party elements that require maintenance, tickets are raised to the respective vendors by the NOC team [PC4]
13. ensure timely escalation of emergency/ unresolved issues according to established Company procedure [PC5]
14. ensure environmental up-keep of sites in coordination with infra engineer and technicians [PC6]
15. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
16. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
17. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
18. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
19. ensure that sites are periodically assessed for health and safety risk as per companyâ€™s guidelines [PC3]
20. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC4]
21. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC5]
22. ensure periodic tool-box talk is carried out for the infra technicians and other third party vendors [PC6]
23. ensure that Personal protection equipments like anti-static belts and helmets are appropriately used as required [PC7]
24. ensure compliance to health and safety guidelines both contractually and on site by the third party vendors and infra technicians [PC8]
25. ensure availability of first aid box at site [PC9]
26. ensure escalation of safety incidents to relevant authorities as per guidelines [PC10]
27. ensure all relevant parties (including NOC team, other supervisors) are notified of the results of the maintenance activities and the sign-off is obtained from relevant personnel [PC1]
28. ensure that documents that are required to be updated are identified [PC2]
29. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
30. ensure that documents are available to all appropriate authorities to inspect [PC4]
BSS Support Engineer >> Perform corrective maintenance/ fault management at BSC locations - Total PC - 29

1. obtain alarm information from the NOC team and determine alarm severity, SLAs and the affected network elements [PC1]
2. ensure understanding of nature of alarm, and provide information to/ seek advice from relevant parties to identify the problem and root cause of the alarm [PC2]
3. prioritize actioning on alarms based on faultâ€™s service impact analysis [PC3]
4. ensure availability of login cables (RJ45, RS232, Hi-speed USB) [PC1]
5. ensure that equipment specific software like network manager are installed in the laptop device [PC2]
6. ensure availability of spare hardware equipments and raise request for spares, in case the same are not available as per companyâ€™s process [PC3]
7. ensure that faulty equipments are sent to logistics team for repair and replacement [PC4]
8. coordinate with Infra engineer/ technicians for rectification if the fault is due to passive infrastructure [PC1]
9. ensure login to BSS nodes, IDU (for microwave) using appropriate systems and determine fault details based on alarm/ other indicators [PC2]
10. ensure necessary diagnostic tests (hardware related) are carried out to identify the root cause of the alarm [PC3]
11. determine the options to rectify the fault and confirm with supervisors if required [PC4]
12. ensure rectification of network problem/ fault within the alarm SLAs and monitor the activities performed by the Infra engineer and technicians [PC5]
13. ensure compliance to enterprise policy while escalating unresolved faults/ instances of delays [PC6]
14. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
15. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
16. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
17. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
18. ensure that sites are periodically assessed for health and safety risk as per companyâ€™s guidelines [PC3]
19. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC4]
20. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC5]
21. ensure periodic tool-box talk is carried out for the infra technicians and other third party vendors [PC6]
22. ensure that Personal protection equipments like anti-static bands, harness, belts and helmets are appropriately used as required [PC7]
23. ensure compliance to health and safety guidelines both contractually and on site by the third party vendors and infra technicians [PC8]
24. ensure availability of first aid box at site [PC9]
25. ensure escalation of safety incidents to relevant authorities as per guidelines [PC10]
26. ensure all relevant parties (including NOC team, other supervisors) are notified of the results of the fault management activities and the signoff is obtained [PC1]
27. ensure that documents that are required to be updated are identified [PC2]
28. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
29. ensure that documents are available to all appropriate authorities to inspect [PC4]
BSS Support Engineer >> Undertake Change management at BSC locations - Total PC - 32

1. receive change requests (hardware upgrade, software upgrade, capacity augmentation, configuration changes) from the NOC team or supervisors [PC1]
2. identify criticality, and timelines for carrying out the changes [PC2]
3. develop work plan and identify dependencies if any [PC3]
4. assess the potential impact of the proposed activity and plan for possible outage condition or deferral of the activity [PC4]
5. ensure customer is informed and an approval is obtained in case of service impacting change activity [PC5]
6. ensure that Network Operating Centre (NOC) is notified prior to undertaking the activities [PC6]
7. ensure availability of login cables (RJ45, RS232, Hi-speed USB) [PC1]
8. ensure that equipment specific software like network manager are installed in the laptop device [PC2]
9. ensure availability of spare hardware equipments and raise request for spares, in case the same are not available as per companyâ€™s process [PC3]
10. ensure that faulty equipments are sent to logistics team for repair and replacement [PC4]
11. implement changes like system/ software upgrade with global releases, capacity augmentation, configuration changes, migration, re-homing of BTS, LAC (Location Area Code) split [PC1]
12. ensure completion of the requested change task as per requestorâ€™s requirement [PC2]
13. ensure continuous monitoring of progress of change and notify change requestor of problems encountered if any [PC3]
14. abort change and implement contingency plan should the change activity leads to major service disruption [PC4]
15. ensure compliance with the defined SLA for carrying out changes [PC5]
16. obtain back-up of BSC configuration both pre and post performance of change activities [PC1]
17. confirm effectiveness of the change process, by monitoring site alarm status in co-ordination with the NOC team [PC2]
18. ensure completion of administrative jobs like site clearance, return of test equipments [PC3]
19. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
20. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
21. ensure that sites are periodically assessed for health and safety risk as per companyâ€™s guidelines [PC3]
22. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC4]
23. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC5]
24. ensure periodic tool-box talk is carried out for the infra technicians and other third party vendors [PC6]
25. ensure that Personal protection equipments like anti-static bands, harness, belts and helmets are appropriately used as required [PC7]
26. ensure compliance to health and safety guidelines both contractually and on site by the third party vendors and infra technicians [PC8]
27. ensure availability of first aid box at site [PC9]
28. ensure escalation of safety incidents to relevant authorities as per guidelines [PC10]
29. ensure all relevant parties (including NOC team, other supervisors) are notified of the results of the change management activities and sign-off is obtained from relevant personnel [PC1]
30. ensure that documents that are required to be updated are identified [PC2]
31. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
32. ensure that documents are available to all appropriate authorities to inspect [PC4]
BSS Support Engineer >> Analyze BSS performance reports, suggest maintenance activities and assist on-field team during critical faults/ upgrades - Total PC - 14

1. obtain network reports from OSS and review network performance on defined parameters [PC1]
2. analyze reports for software error bugs, high temperature sites, SD block, TCH block and adherence to other performance KPIs [PC2]
3. collect and analyze various logs like computer logs, black box logs from BSC [PC3]
4. ensure root cause analysis is undertaken for all faults related to BSS [PC4]
5. ensure tracking of false alarms records and co-ordinate for rectification of the same [PC5]
6. perform real time analysis of alarms to support field team in troubleshooting [PC6]
7. analyze alarm communication records to ensure that all the alarms are informed to field team with minimum delay [PC7]
8. ensure customer complaints pertaining to BSS are resolved within defined timelines [PC1]
9. escalate unresolved complaints/ instances of delay in resolution as per Company policy [PC2]
10. suggest specific maintenance activities to field team to ensure the identified network or customer related issues are addressed [PC1]
11. ensure timely completion of activities by monitoring performance of the field teams [PC2]
12. assist field team in troubleshooting during maintenance and fault correction activities [PC3]
13. ensure coordination with Infra engineers in case of infra related alarms/ faults [PC4]
14. ensure periodic communication between zonal teams to facilitate sharing of good practices, typical alarm details of each zone [PC5]
Core Engineer >> Perform preventive maintenance at Core nodes - Total PC - 30

1. obtain/ Plan the preventive maintenance schedule [PC1]
2. obtain the maintenance activity checklist from the supervisors [PC2]
3. assess the potential impact of the proposed maintenance on network and plan for possible outage or deferral of the activity [PC3]
4. ensure that Network Operating Centre (NOC) is notified prior to undertaking the maintenance activities [PC4]
5. ensure availability of login cables (RJ45, RS232, Hi-speed USB) [PC1]
6. ensure that equipment specific software like network manager, Citrix, traffic manager are installed in the laptop device [PC2]
7. ensure that the software versions are current and ready to use [PC3]
8. ensure availability of spare hardware equipments and raise request for spares, in case the same are not available as per companyâ€™s process [PC4]
9. ensure that faulty equipments are sent to logistics team for repair and replacement [PC5]
10. conduct periodic (monthly, quarterly, half yearly) maintenance activities [PC1]
11. ensure timely completion of physical maintenance tasks like checking temperatures, routing of Ethernet cables & optical fibers, cable ties, fan working condition, earthing, equipment grouting, distribution of cables [PC2]
12. conduct logical maintenance tasks like PM counter checking, checking alarm status, system availability parameters, logical redundancy [PC3]
13. ensure periodic back-ups of core node configuration, and maintenance of back-up media [PC4]
14. ensure interconnectivity uptime and lease line uptime by coordinating with other vendors [PC5]
15. ensure environmental up-keep of sites and co-ordinate with core infrastructure team for maintenance of passive infrastructure at core nodes [PC6]
16. ensure timely completion of maintenance activity by monitoring activities performed by the technicians and field engineers [PC7]
17. ensure compliance to enterprise policy while escalating instances of delays [PC8]
18. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
19. ensure completion of administrative jobs like return of test equipments and follow activity closure procedures [PC2]
20. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
21. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
22. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC3]
23. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC4]
24. use and maintain protective equipment according to work requirements [PC5]
25. ensure availability of first aid box at site [PC6]
26. ensure escalation of safety incidents to relevant authorities as per guidelines [PC7]
27. ensure that all relevant parties (including NOC team, other supervisors) are notified of the results of the maintenance activities and the sign-off is obtained from relevant personnel [PC1]
28. ensure that relevant documents are identified [PC2]
29. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
30. ensure that documents are available to all appropriate authorities to inspect [PC4]
Core Engineer >> Perform corrective maintenance/ fault management at Core nodes - Total PC - 30

1. obtain alarm information from the NOC team and determine alarm severity, SLAs and the affected network elements [PC1]
2. ensure understanding of nature of alarm, and provide information to/ seek advice from relevant parties to identify the problem and root cause of the alarm [PC2]
3. prioritize actioning on alarms based on faultâ€™s service impact analysis [PC3]
4. ensure availability of login cables (RJ45, RS232, Hi-speed USB) [PC1]
5. ensure that equipment specific software like network manager, Citrix, traffic manager are installed in the laptop device [PC2]
6. ensure that the software versions are current and ready to use [PC3]
7. ensure availability of spare hardware equipments and raise request for spares, in case the same are not available as per companyâ€™s process [PC4]
8. ensure that faulty equipments are sent to logistics team for repair and replacement [PC5]
9. ensure that appropriate cables are used to login to the core node [PC1]
10. based on the alarm code/ other indicators determine the fault details [PC2]
11. ensure necessary diagnostic tests are carried out to identify the root cause of the alarm [PC3]
12. determine the options to rectify the fault and confirm with supervisors if required [PC4]
13. ensure rectification of network problem/ fault within the alarm SLAs [PC5]
14. ensure environmental up-keep of sites and co-ordinate with core infrastructure team for maintenance of passive infrastructure at core nodes [PC6]
15. ensure timely completion of maintenance activity by monitoring activities performed by the technicians and field engineers [PC7]
16. ensure compliance to enterprise policy while escalating unresolved faults/ instances of delays [PC8]
17. ensure back-up of core nodes are taken both pre and post performance of corrective maintenance/ fault correction activities [PC1]
18. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC2]
19. ensure completion of administrative jobs like return of test equipments and follow activity closure procedures [PC3]
20. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
21. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
22. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC3]
23. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC4]
24. use and maintain protective equipment according to work requirements [PC5]
25. ensure availability of first aid box at site [PC6]
26. ensure escalation of safety incidents to relevant authorities as per guidelines [PC7]
27. ensure all relevant parties (including NOC team, other supervisors) are notified of the results of the fault management/ corrective maintenance activities andthe sign-off is obtained [PC1]
28. ensure that documents that are required to be updated are identified [PC2]
29. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
30. ensure that documents are available to all appropriate authorities to inspect [PC4]
Core Engineer >> Undertake upgrade, capacity augmentation and configuration change activities at Core nodes - Total PC - 30

1. receive change requests from the relevant teams (NOC, change management, network planning team) [PC1]
2. identify criticality, and timelines for carrying out the changes Develop work plan and identify dependencies if any [PC2]
3. assess the potential impact of the proposed change activity on network and plan for possible outage or deferral of the activity [PC3]
4. ensure that Network Operating Centre (NOC) is notified prior to undertaking the maintenance activities [PC4]
5. ensure availability of login cables (RJ45, RS232, Hi-speed USB) [PC1]
6. ensure availability of login cables (RJ45, RS232, Hi speed USB) [PC2]
7. ensure that the software versions are current and ready to use [PC3]
8. ensure availability of spare hardware equipments and raise request for spares, in case the same are not available as per companyâ€™s process [PC4]
9. ensure that faulty equipments are sent to logistics team for repair and replacement [PC5]
10. ensure performance of pre-testing so that output of configuration changes can be observed prior to deployment in live environment [PC1]
11. perform changes like traffic migrations, capacity augmentation, feature activations, routing configuration [PC2]
12. implement configurations changes like routing plans, charging/ billing plans, short code definitions, HLR configuration as per requirements [PC3]
13. ensure completion of the requested change task as per requestorâ€™s requirement [PC4]
14. ensure continuous monitoring of progress of change and notify change requestor of problems encountered if any [PC5]
15. abort change and implement contingency plan should the change plan not be realized without major disruption to network [PC6]
16. ensure compliance with the defined SLA for carrying out changes [PC7]
17. obtain back-up of core nodes both pre and post performance of change activities [PC1]
18. confirm effectiveness of the change process, by monitoring site alarm status in co-ordination with the NOC team [PC2]
19. ensure completion of administrative jobs like return of test equipments and follow activity closure procedures [PC3]
20. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
21. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
22. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC3]
23. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC4]
24. use and maintain protective equipment according to work requirements [PC5]
25. ensure availability of first aid box at site [PC6]
26. ensure escalation of safety incidents to relevant authorities as per guidelines [PC7]
27. ensure all relevant parties (including BSS/ BTS support engineer, NOC team, other supervisors) are notified of the results of the change management activities and sign-off is obtained from relevant personnel [PC1]
28. ensure that documents that are required to be updated are identified [PC2]
29. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
30. ensure that documents are available to all appropriate authorities to inspect [PC4]
Core Engineer >> Undertake Point of Interconnect testing - Total PC - 20

1. obtain the POI testing checklist from the supervisors [PC1]
2. identify timelines for carrying out POI testing [PC2]
3. ensure availability of test equipments required for performing acceptance tests [PC3]
4. carry out physical tests of the POI as per the checklist [PC1]
5. ensure checklist for performing site acceptance test is obtained from the supervisors [PC2]
6. ensure completion of logical tests (connectivity, redundancy, power levels) as per the checklist [PC3]
7. ensure performance of routing analysis, error rate/ quality analysis, congestion, signaling analysis [PC4]
8. ensure defining of new trunk groups [PC5]
9. co-ordinate with Interconnect vendors for carrying out configuration changes as required [PC6]
10. communicate status of tests to the client team and obtain sign-off [PC1]
11. ensure clear communication of the punch points that need to be addressed by the interconnect vendor prior to link integration/ commissioning [PC2]
12. ensure POI is approved for commissioning only once no punch points are observed during the testing [PC3]
13. ensure all relevant parties (including BSS/ BTS support engineer, NOC team, other supervisors and the projects) are notified of the test results [PC4]
14. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC5]
15. ensure that work is carried out in accordance to the level of competence and legal requirements [PC6]
16. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC7]
17. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC8]
18. use and maintain protective equipment according to work requirements [PC9]
19. ensure availability of first aid box at site [PC10]
20. ensure escalation of safety incidents to relevant authorities as per guidelines [PC11]
Field Maintenance Engineer >> Undertake site acceptance testing - Total PC - 23

1. ensure checklist for performing site acceptance test is obtained from the supervisors [PC1]
2. obtain site documents and specifications from the Projectâ€™s team [PC2]
3. ensure availability of test equipments required for performing acceptance tests [PC3]
4. ensure that equipment specific software are installed in the laptop device [PC4]
5. ensure that the software versions are current and ready to use [PC5]
6. ensure completion of physical tests of the site as per the checklist - like physical upkeep, shelter status, weather proofing, equipment grouting, effective cabling, earthing and utilization of connectors [PC1]
7. ensure completion of logical tests (VSWR levels, alarm connectivity, equipment connectivity ) as per the checklist [PC2]
8. ensure co-ordination with the infrastructure engineer and the riggers in completing testing of passive infrastructure antenna tilt, diesel generator working, battery/ SMPS condition [PC3]
9. ensure all relevant parties (including BSS/ BTS support engineer, NOC team, other supervisors and the projects) are notified of the test results [PC1]
10. ensure clear communication of the remaining punch points that need to be addressed by the Projects team before site handover [PC2]
11. ensure site is approved for handover/ integration only once no punch points are observed during the testing [PC3]
12. ensure that documents that are required to be updated are identified and updated [PC4]
13. ensure that documents are available to all appropriate authorities to inspect [PC5]
14. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
15. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
16. ensure that sites are periodically assessed for health and safety risk as per companyâ€™s guidelines [PC3]
17. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC4]
18. ensure periodic tool-box talk is carried out for the infra technicians and other third party vendors [PC5]
19. ensure that Personal protection equipments like anti-static bands, harness, belts and helmets are appropriately used as required [PC6]
20. ensure compliance to health and safety guidelines both contractually and on site by the third party vendors and infra technicians [PC7]
21. ensure availability of first aid box at site [PC8]
22. ensure escalation of safety incidents to relevant authorities as per guidelines [PC9]
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Field Maintenance Engineer >> Perform preventive maintenance at radio locations - Total PC - 30

1. ensure maintenance of site folder containing list of sites, BTS type, and number of transceivers [PC1]
2. obtain the preventive maintenance schedule and the corresponding checklist from the supervisors [PC2]
3. coordinate with Network Operating Centre (NOC) prior to undertaking the maintenance activities [PC3]
4. ensure availability of login cables (RJ45, RS232, Hi-speed USB ) [PC1]
5. ensure that equipment specific software are installed in the laptop device [PC2]
6. ensure that the software versions are current and ready to use [PC3]
7. ensure availability of spare hardware equipments like TRX cards and raise request for spares, in case the same are not available [PC4]
8. ensure that faulty equipments are sent to logistics team for repair and replacement [PC5]
9. conduct periodic (monthly, quarterly, half yearly) maintenance activities [PC1]
10. ensure completion of physical maintenance tasks like checking site temperatures, routing of Ethernet cables & optical fibers, fan working condition, battery â€“ voltage levels; DG set â€“ oil filter, lubrication; Air conditioner â€“ refill gas, clean evaporator and condenser, other power equipments (including MCBs, power plan) [PC2]
11. ensure review of equipment grouting, earthing connections, watering of earthing pit, site matting for insulation, adequacy of wiring [PC3]
12. ensure completion of logical maintenance tasks like checking alarm status, system availability parameters, logical redundancy [PC4]
13. ensure that for 3rd party elements that require maintenance, tickets are raised to the respective vendors by the NOC team [PC5]
14. ensure timely escalation of emergency/ unresolved issues according to established Company procedure [PC6]
15. ensure environmental up-keep of sites in coordination with infra engineer and technicians [PC7]
16. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
17. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
18. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
19. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
20. ensure that sites are periodically assessed for health and safety risk as per companyâ€™s guidelines [PC3]
21. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC4]
22. ensure periodic tool-box talk is carried out for the infra technicians and other third party vendors [PC5]
23. ensure that Personal protection equipments like anti-static bands, harness, belts and helmets are appropriately used as required [PC6]
24. ensure compliance to health and safety guidelines both contractually and on site by the third party vendors and infra technicians [PC7]
25. ensure availability of first aid box at site [PC8]
26. ensure escalation of safety incidents to relevant authorities as per guidelines [PC9]
27. ensure all relevant parties (including BSS/ BTS support engineer, NOC team, other supervisors) are notified of the results of the maintenance activities and the sign-off is obtained from relevant personnel [PC1]
28. ensure that documents that are required to be updated are identified [PC2]
29. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
30. ensure that documents are available to all appropriate authorities to inspect [PC4]
Field Maintenance Engineer >> Perform change management at radio locations - Total PC - 30

1. receive change requests from the relevant teams (NOC, change management, network planning team ) [PC1]
2. identify activity type to be performed â€“ hardware upgrade, software upgrade, capacity augmentation, antenna re-alignment, Microwave back-up [PC2]
3. identify criticality, and timelines for carrying out the changes [PC3]
4. develop work plan and identify dependencies if any [PC4]
5. assess the potential impact of the proposed activity and plan for possible outage condition or deferral of the activity [PC5]
6. ensure that Network Operating Centre (NOC) is notified prior to undertaking the change activities [PC6]
7. ensure availability of login cables (RJ45, RS232, Hi-speed USB ) [PC1]
8. ensure that equipment specific software are installed in the laptop device [PC2]
9. ensure that the software versions are current and ready to use [PC3]
10. ensure availability of spare hardware equipments like TRX cards and raise request for spares, in case the same are not available [PC4]
11. ensure that faulty equipments are sent to logistics team for repair and replacement [PC5]
12. ensure completion of the requested change task as per requestorâ€™s requirement [PC1]
13. ensure continuous monitoring of progress of change and notify change requestor of problems encountered if any [PC2]
14. abort change and implement contingency plan should the change plan not be realized without major disruption to network [PC3]
15. ensure compliance with the defined SLA for carrying out changes [PC4]
16. confirm effectiveness of the change process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
17. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
18. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
19. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
20. ensure that sites are periodically assessed for health and safety risk as per companyâ€™s guidelines [PC3]
21. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC4]
22. ensure periodic tool-box talk is carried out for the infra technicians and other third party vendors [PC5]
23. ensure that Personal protection equipments like anti-static bands, harness, belts and helmets are appropriately used as required [PC6]
24. ensure compliance to health and safety guidelines both contractually and on site by the third party vendors and infra technicians [PC7]
25. ensure availability of first aid box at site [PC8]
26. ensure escalation of safety incidents to relevant authorities as per guidelines [PC3]
27. ensure all relevant parties (including BSS/ BTS support engineer, NOC team, other supervisors) are notified of the results of the change management [PC1]
28. ensure that documents that are required to be updated are identified [PC2]
29. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
30. ensure that documents are available to all appropriate authorities to inspect [PC4]
Field Maintenance Engineer >> Perform corrective maintenance/ fault management at radio locations - Total PC - 31

1. obtain alarm information from the NOC team and determine alarm severity, SLAs and the affected network elements [PC1]
2. ensure understanding of nature of alarm, and provide information to/ seek advice from relevant parties to identify the problem and root-cause of the alarm [PC2]
3. prioritize actioning on alarms based on faultâ€™s service impact analysis in coordination with the NOC engineer [PC3]
4. ensure availability of login cables (RJ45, RS232, Hi-speed USB ) [PC1]
5. ensure that equipment specific software are installed in the laptop device [PC2]
6. ensure that the software versions are current and ready to use [PC3]
7. ensure availability of spare hardware equipments like TRX cards and raise request for spares, in case the same are not available [PC4]
8. ensure that faulty equipments are sent to logistics team for repair and replacement [PC5]
9. ascertain if the alarms are due to passive infrastructure based on the alarm/ other site indicators [PC1]
10. coordinate with Infra engineer/ technicians if the fault was due to passive infrastructure [PC2]
11. in case of non-infra alarm, ensure that appropriate login cables are used to login to BTS, IDU (for microwave) [PC3]
12. ensure necessary diagnostic tests are carried out to identify the root cause of the alarm by logging in onto equipment specific application tool [PC4]
13. determine the options to rectify the fault and confirm with supervisors if required [PC5]
14. ensure rectification of network problem/ fault within the alarm SLAs [PC6]
15. ensure timely completion of work by monitoring activities performed by the Infra engineer and technicians [PC7]
16. ensure compliance to enterprise policy while escalating unresolved faults/ instances of delays [PC8]
17. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
18. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
19. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
20. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
21. ensure that sites are periodically assessed for health and safety risk as per companyâ€™s guidelines [PC3]
22. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC4]
23. ensure periodic tool-box talk is carried out for the infra technicians and other third party vendors [PC5]
24. ensure that Personal protection equipments like anti-static bands, harness, belts and helmets are appropriately used as required [PC6]
25. ensure compliance to health and safety guidelines both contractually and on site by the third party vendors and infra technicians [PC7]
26. ensure availability of first aid box at site [PC8]
27. ensure escalation of safety incidents to relevant authorities as per guidelines [PC9]
28. ensure all relevant parties (including BSS/ BTS support engineer, NOC team, other supervisors) are notified of the results of the fault management/ corrective maintenance activities and the sign-off is obtained [PC1]
29. ensure that documents that are required to be updated are identified [PC2]
30. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
31. ensure that documents are available to all appropriate authorities to inspect [PC4]
Infrastructure Engineer >> Perform preventive maintenance of Passive Infrastructure equipments at radio locations - Total PC - 26

1. ensure maintenance of site folder containing site listing, DG and power capacity, equipment types and vendors [PC1]
2. obtain the preventive maintenance schedule and the corresponding checklist from the supervisors [PC2]
3. suggest changes to the planned maintenance schedule considering site criticality, capacity, and frequency of faults if required [PC3]
4. ensure Network Operating Centre (NOC) is notified prior to undertaking the maintenance activities [PC4]
5. ensure availability of necessary tools, test equipment and resources to undertake the maintenance [PC1]
6. ensure availability of spare hardware equipments and raise request for spares, in case the same are not available as per companyâ€™s process [PC2]
7. ensure that faulty equipments are sent to logistics team for repair and replacement [PC3]
8. ensure review of daily and weekly maintenance activities performed by the infrastructure technicians [PC1]
9. ensure completion of standard maintenance activities like checking battery â€“ voltage levels; DG set â€“ oil filter, lubrication; Air conditioner â€“ refill gas, clean evaporator and condenser, other power equipments (including MCBs, power plan) [PC2]
10. ensure review of equipment grouting, earthing connections, watering of earthing pit, site matting for insulation, adequacy of wiring [PC3]
11. ensure site up-keep â€“ check for leakages, oil/ diesel splillages, condition of cable trays and upkeep of tower (through riggers) [PC4]
12. obtain and record readings from PIU panels on input and output voltage and current levels [PC5]
13. ensure that for 3rd party elements that require maintenance, tickets are raised to the respective vendors by the NOC team if required [PC6]
14. ensure timely escalation of emergency incidents like passive equipment failures, fire and power failures [PC7]
15. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
16. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
17. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC3]
18. ensure that work is carried out in accordance to the level of competence and legal requirements [PC4]
19. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC5]
20. ensure that Personal protection equipments like harness, waist belt are appropriately used as required [PC6]
21. ensure availability of first aid box at site [PC7]
22. ensure escalation of safety incidents to relevant authorities as per guidelines [PC8]
23. ensure all relevant parties (including FM engineer, NOC team, supervisors) are notified of the results of the maintenance result and obtain the sign-off from relevant personnel [PC1]
24. ensure that documents that are required to be updated are identified [PC2]
25. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
26. ensure that documents are available to all appropriate authorities to inspect [PC4]
Infrastructure Engineer >> Perform corrective maintenance/ fault management of Passive Infrastructure at radio locations - Total PC - 24

1. determine alarm severity, SLAs and affected network elements [PC1]
2. provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition [PC2]
3. prioritize actioning on alarms based on faultâ€™s service impact analysis [PC3]
4. ensure availability of necessary tools, test equipment and resources to undertake the maintenance [PC1]
5. ensure availability of spare hardware equipments and raise request for spares, in case the same are not available as per companyâ€™s process [PC2]
6. ensure that faulty equipments are sent to logistics team for repair and replacement [PC3]
7. carry out initial diagnostic tests to identify the root cause of the alarm within defined SLAs [PC1]
8. determine the options to rectify the fault and confirm with supervisors if required [PC2]
9. ensure that faults pertaining to AMF panel, alarm panel, MCBs, battery bank, SMPS, DG set are rectified appropriately [PC3]
10. escalate unresolved faults/ instances of delays in resolution as per Company policy [PC4]
11. ensure timely completion of work by monitoring activities performed by the riggers and other technicians [PC5]
12. comply with site risk control, OHS, environmental and quality requirements as per company norms [PC6]
13. confirm effectiveness of the maintenance process by monitoring site alarm status in co-ordination with the NOC team [PC1]
14. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
15. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC5]
16. ensure that work is carried out in accordance to the level of competence and legal requirements [PC6]
17. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC7]
18. ensure that Personal protection equipments like harness, waist belt are appropriately used as required [PC8]
19. ensure availability of first aid box at site [PC9]
20. ensure escalation of safety incidents to relevant authorities as per guidelines [PC3]
21. ensure all relevant parties (including FM engineer, NOC team, supervisors) are notified of the results of the maintenance result and obtain the sign-off from relevant personnel [PC1]
22. ensure that correct documents that are required to be updated are identified [PC2]
23. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
24. ensure that documents are available to all appropriate authorities to inspect [PC4]
Infrastructure Engineer >> Undertake upgradation of Passive Infrastructure at radio locations - Total PC - 23

1. receive change requests from the relevant teams (project team/ supervisors) [PC1]
2. identify activity type to be performed â€“ hardware upgrade, change of PIU, panels [PC2]
3. identify criticality, and timelines for carrying out the changes [PC3]
4. develop work plan and identify dependencies, if any [PC4]
5. assess the potential impact of the proposed activity and plan for possible outage condition or deferral of the activity [PC5]
6. ensure that Network Operating Centre (NOC) is notified prior to undertaking the change activities [PC6]
7. ensure coordination with the vendors/ technicians/ riggers to ensure that changes are carried as per the change request [PC1]
8. ensure change is realized without disruption to the network [PC2]
9. ensure continuous monitoring and implement contingency plan in case of service disruption [PC3]
10. in case of power capacity upgradation, ensure de-commissioned equipments are returned to the warehouse [PC4]
11. ensure compliance with the defined SLA for carrying out changes [PC5]
12. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
13. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
14. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
15. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
16. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC3]
17. ensure that Personal protection equipments like harness, waist belt are appropriately used as required [PC4]
18. ensure availability of first aid box at site [PC5]
19. ensure escalation of safety incidents to relevant authorities as per guidelines [PC6]
20. ensure all relevant parties (including BSS/ BTS support engineer, NOC team, other supervisors) are notified of the results of the change management activities and sign-off is obtained from relevant personnel [PC1]
21. ensure that documents that are required to be updated are identified [PC2]
22. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
23. ensure that documents are available to all appropriate authorities to inspect [PC4]
Infrastructure Engineer >> Undertake other operational activities at radio sites - Total PC - 17

1. ensure diesel fillers are deployed at sites to fill diesel in D. G. Sets as per required frequency of diesel filling [PC1]
2. ensure diesel filling activity is monitored closely [PC2]
3. monitor site wise diesel usage to avoid diesel pilferage and/ or excess usage by equipments [PC3]
4. ensure details of diesel filling activity like date and amount of diesel filled are recorded as per companyâ€™s norms in the required format [PC4]
5. obtain list of site clearances that are required to be obtained and the expiry dates of any certificate already obtained [PC1]
6. ensure certificates are renewed/ obtained from relevant authorities within the due date [PC2]
7. ensure site key management and provide access to the FM engineers and other vendors (post availability of relevant permissions) [PC1]
8. obtain site wise EB, Diesel and Rent details received from the vendors (invoices/ as per contract) from the supervisors/ finance team [PC1]
9. ratify the details in the invoice based on site availability, EB and Diesel usage [PC2]
10. suggest to appropriate personnel in case of any discrepancies, else confirm accuracy of invoices [PC3]
11. ensure in coordination with the finance team that bills are paid on timely basis to avoid late payment charges [PC4]
12. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
13. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
14. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC3]
15. ensure that Personal protection equipments like harness, waist belt are appropriately used as required [PC4]
16. ensure availability of first aid box at site [PC5]
17. ensure escalation of safety incidents to relevant authorities as per guidelines [PC6]
Transmission Engineer >> Coordinate preventive maintenance of Transmission nodes - Total PC - 33

1. ensure maintenance of site folder containing site capacity, topology and spots (microwave frequency used) [PC1]
2. obtain the preventive maintenance schedule and the corresponding checklist from the supervisors [PC2]
3. obtain network reports of the previous day from OSS and review network performance on defined parameters [PC3]
4. suggest appropriate changes to the planned maintenance schedule considering criticality, capacity, frequency of fading faults, configuration changes [PC4]
5. assess the potential impact of the proposed maintenance on customers and network and plan for possible outage or deferral of maintenance [PC5]
6. ensure Network Operating Centre (NOC) is notified prior to undertaking the maintenance activities [PC6]
7. ensure necessary tools and test equipments are available with the field team [PC1]
8. ensure that equipment specific software are installed in the laptop device of field team [PC2]
9. ensure that the software versions are current and ready to use [PC3]
10. ensure availability of spare hardware equipments like radio, microwave, fiber and raise request for spares, in case the same are not available [PC4]
11. ensure that faulty equipments are sent to logistics team for repair and replacement [PC5]
12. conduct/ coordinate performance of maintenance activities on periodic basis (monthly, quarterly, half yearly) [PC6]
13. obtain performance dump of the transmission nodes from the NOC team and monitor signal strength, CRCbit error percentage, and other KPIs [PC7]
14. optimize signal parameters to ensure that they stay within the designed values [PC8]
15. review media errors in transmission [PC9]
16. ensure adequacy of redundancy for critical network elements like - IN/ Core/ BSC/ VAS nodes [PC10]
17. ensure completion of maintenance activities like antenna re-alignment, checking of connectors of IF, RF cables at BSS location by coordinating with the FM engineers [PC11]
18. ensure remote support is provided to the field team/ FM engineers while the change activities are carried out [PC12]
19. ensure timely completion of maintenance activity by monitoring activities performed by the field engineers [PC13]
20. ensure compliance to enterprise policy while escalating instances of delays [PC14]
21. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
22. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
23. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
24. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
25. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC3]
26. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC4]
27. use and maintain protective equipment according to work requirements [PC5]
28. ensure availability of first aid box at site [PC6]
29. ensure escalation of safety incidents to relevant authorities as per guidelines [PC7]
30. ensure all relevant parties (including BSS/ BTS support engineer, NOC team, other supervisors) are notified of the results of the maintenance activities and the sign-off is obtained from relevant personnel [PC1]
31. ensure that documents that are required to be updated are identified [PC2]
32. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
33. ensure that documents are available to all appropriate authorities to inspect [PC4]
Transmission Engineer >> Coordinate fault management of Transmission nodes - Total PC - 30

1. obtain alarm information from the NOC team and determine alarm severity, SLAs and the affected network elements [PC1]
2. ensure understanding of nature of alarms, and provide information to/ seek advice from relevant parties to identify the problem and root-cause of the alarm [PC2]
3. analyze network topology and prioritise actioning on alarms based on their service impact [PC3]
4. ensure necessary tools and test equipments are available with the filed team [PC1]
5. ensure that equipment specific software are installed in the laptop device of the field team [PC2]
6. ensure that the software versions are current and ready to use [PC3]
7. ensure availability of spare hardware equipments like radio, microwave, fiber and raise request for spares, in case the same are not available [PC4]
8. ensure that faulty equipments are sent to logistics team for repair and replacement [PC5]
9. ensure coordination with the field engineers for performance of fault correction activity at transmission nodes [PC1]
10. based on the alarm/ other indicators determine the fault details [PC2]
11. in case optical fiber faults, ensure coordination with optical NOC to rectify the fault [PC3]
12. ensure in coordination with the NOC team that traffic is re-routed in case of transmission system failures [PC4]
13. in case of non-fibre alarm coordinate with the field engineers to diagnose the root cause of alarm [PC5]
14. determine the options to rectify the fault and confirm with supervisors and fibre NOC if required [PC6]
15. ensure a contingency plan is in place to handle transmission system failures [PC7]
16. ensure timely completion of fault rectification by monitoring activities performed by the field engineers [PC8]
17. ensure compliance to enterprise policy while escalating unresolved faults/ instances of delays [PC9]
18. confirm effectiveness of the maintenance process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
19. ensure completion of administrative jobs like site clearance, return of test equipments [PC2]
20. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC3]
21. ensure that work is carried out in accordance to the level of competence and legal requirements [PC4]
22. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC5]
23. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC6]
24. use and maintain protective equipment according to work requirements [PC7]
25. ensure availability of first aid box at site [PC8]
26. ensure escalation of safety incidents to relevant authorities as per guidelines [PC9]
27. ensure all relevant parties (including BSS/ BTS support engineer, NOC team, other supervisors) are notified of the results of the fault management/ corrective maintenance activities and the sign-off is obtained [PC1]
28. ensure that documents that are required to be updated are identified [PC2]
29. ensure that documents that are required to be updated are identified [PC3]
30. ensure that documents are available to all appropriate authorities to inspect [PC4]
Transmission Engineer >> Undertake upgrade, capacity augmentation and addition/ deletion of new nodes in Transmission network - Total PC - 31

1. receive change requests from the relevant teams (NOC, change management, network planning team etc.) [PC1]
2. identify criticality and timelines for carrying out the changes [PC2]
3. develop work plan and identify dependencies if any [PC3]
4. assess the potential impact of the proposed activity and plan for possible outage condition or deferral of the activity [PC4]
5. ensure that Network Operating Centre (NOC) is notified prior to undertaking the change activities [PC5]
6. ensure availability of necessary tools and test equipments with the field team [PC1]
7. ensure availability of spare hardware equipments like radio, microwave, fiber etc. and raise request for spares, in case the same are not available [PC2]
8. ensure that the login user id and password to the system are current [PC3]
9. login to the transmission nodes and optimize signal parameters - power and transmission frequency to the designed levels [PC1]
10. optimize transmission capacity levels (number of STMs and E1s required and available capacity) [PC2]
11. ensure the software version of the transmission nodes is current, as per the details available from the NOC [PC3]
12. in case field support is required, ensure coordination with the field engineers to carry out change activities at transmission nodes [PC4]
13. ensure remote support from NOC/ control room is provided to the field team/ FM engineers while the change activities are carried out [PC5]
14. ensure completion of the requested change task as per requestorâ€™s requirement [PC6]
15. ensure continuous monitoring of progress of change and notify change requestor of problems encountered if any [PC7]
16. abort change and implement contingency plan should the change plan not be realized without major disruption to network [PC8]
17. ensure compliance with the defined SLA for carrying out changes [PC9]
18. ensure unresolved faults/ instances of delays in resolution are escalated as per Company policy [PC10]
19. confirm effectiveness of the change process, by monitoring site alarm status in co-ordination with the NOC team [PC1]
20. ensure completion of administrative jobs like site clearance, return of test equipments etc. [PC2]
21. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
22. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
23. ensure that hazards associated with the workplace that have not been previously controlled, are reported in accordance with appropriate procedures [PC3]
24. ensure compliance with all organizational security arrangements (like using valid ID cards) and approved procedures [PC4]
25. use and maintain protective equipment according to work requirements [PC5]
26. ensure availability of first aid box at site [PC6]
27. ensure escalation of safety incidents to relevant authorities as per guidelines [PC7]
28. ensure all relevant parties (including NOC team, other supervisors) are notified of the results of the change management activities and sign-off is obtained from relevant personnel [PC1]
29. ensure that documents that are required to be updated are identified [PC2]
30. ensure completion of routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC3]
31. ensure that documents are available to all appropriate authorities to inspect [PC4]
Grass Root Telecom Provider (GRTP) >> Site security and hygiene - Total PC - 8

1. function as custodian by taking responsibility of the ONT site [PC1]
2. monitor to verify CCU,SPV,TJB and battery bank are working properly [PC2]
3. maintain hygiene of CCU,SPV,TJB and Battery Bank based on guidelines [PC3]
4. verify cable connecters for appropriate tightness [PC4]
5. verify cables for damage and replace if required [PC5]
6. use fire extinguisher to control fire in case of accident [PC6]
7. ensure ONT remain operational and powered on 24X7 basis [PC7]
8. fill in activity records in given format [PC8]
Grass Root Telecom Provider (GRTP) >> Preventive maintenance - Total PC - 6

1. read to interpret preventive maintenance guidelines of CCU,SPV,TJB and battery bank [PC1]
2. ensure preventive maintenance of CCU,SPV,TJB and battery bank as per given schedule [PC2]
3. monitor CCU panel to observe and interpret alarm [PC3]
4. monitor and verify premature ageing of battery bank cells and SPV panels [PC4]
5. monitor patch cord and pigtails and replace if found damaged [PC5]
6. escalate to OLT/NOS supervisor for reporting problems with equipments and optical fiber cables [PC6]
Grass Root Telecom Provider (GRTP) >> Promote use of devices and provide services - Total PC - 7

1. create awareness by informing local population features of local devices (smart phone tablets and e- terminals) [PC1]
2. acquaint local population about use of local devices [PC2]
3. operate and configure smart phone, tablets and e- terminals [PC3]
4. install to operate modem using routers,UPS,cables [PC4]
5. distribute bills and collect revenue from users [PC5]
6. keep a record of rent agreement and electricity bill for ONT site [PC6]
7. report superior for timely payment of rent and electricity bill for the site [PC7]
R F Site Surveyor >> Identify site location - Total PC - 15

1. ensure availability of tools (GPS,Camera,Binaculars, Compass, laptop,Map info software) for survey preparation [PC1]
2. read Search Area Map (SAM)/ nominals of proposed location obtained from the RF planning team [PC2]
3. confirm that SAM contains all relevant information about proposed site;site name,site id,latitude and longitude,coverage objective [PC3]
4. operate GPS to capture latitude/longitude on reaching site location [PC1]
5. Identify physical location of the nominals on the site and locate three options [PC2]
6. put obtained latitude and longitude in Map info software to see nearby R F sites for distance, orientation and signal quality [PC3]
7. verify landlord antecedents [PC4]
8. ensure compliance with site risk control, OHS, environmental and quality requirements as per norms [PC1]
9. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
10. ensure that personal protection equipments like helmets, safety boots etc are used as required [PC3]
11. ensure adherence to emergency plans in case of safety incidents [PC4]
12. ensure GPS data is documented and the proposed options are recorded [PC1]
13. ensure signal quality observed is recorded [PC2]
14. ensure filling all the required details in survey report template [PC3]
15. ensure documents are available to all appropriate authorities for inspection [PC4]
R F Site Surveyor >> Determine tower height - Total PC - 16

1. ensure availability of tools (GPS,Camera,Binoculars,Compass) [PC1]
2. use GPS to locate tower on site [PC1]
3. use camera to take photograph of site for proposing tower and BTS location on the site [PC2]
4. mark proposed tower / pole location on a rough sketch of the building (rooftop) or ground site [PC3]
5. use GPS to take AMSL data [PC4]
6. measure building height using laser meter [PC5]
7. use binocular to check for any obstructions like other tall buildings around proposed site [PC6]
8. estimate tower height [PC7]
9. ensure compliance with site risk control, OHS, environmental and quality requirements as per norms [PC1]
10. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
11. ensure that personal protection equipments like helmets, safety boots etc are used as required [PC3]
12. ensure adherence to emergency plans in case of safety incidents [PC4]
13. ensure GPS data is documented and proposed options are recorded [PC1]
14. ensure AMSL data is recorded [PC2]
15. ensure filling all the required details in survey report template [PC3]
16. ensure documents are available to all appropriate authorities for inspection [PC4]
R F Site Surveyor >> Determine height and direction of antenna as per clutter type - Total PC - 18

1. ensure availability of tools (GPS,Camera,Binoculars, Compass, Map info software,Laptop) [PC1]
2. identify north using compass [PC1]
3. use camera take photographs of the panoramic view at 30 degree interval starting with north [PC2]
4. use camera to take the photograph in the proposed antenna azimuth for coverage [PC3]
5. use GPS to capture direction and latitude/longitude of any immediate obstructions (tall building,chimney,water tank etc) [PC4]
6. use binocular to capture and interpret clutter information [PC5]
7. collect hotspot information using GPS [PC6]
8. estimate and provide for required antenna heights and orientation based on clutter [PC7]
9. verify space availability for antenna on the tower in case of shared survey [PC8]
10. verify direction availability for antenna on the tower in case of shared survey [PC9]
11. ensure compliance with site risk control, OHS, environmental and quality requirements as per norms [PC1]
12. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
13. ensure that personal protection equipments like helmets, safety boots etc are used as required [PC3]
14. ensure adherence to emergency plans in case of safety incidents [PC4]
15. ensure GPS data is documented and the proposed options are recorded [PC1]
16. ensure clutter and hotspot information is recorded [PC2]
17. ensure filling all the required details in survey report template [PC3]
18. ensure documents are available to all appropriate authorities for inspection [PC4]
Telecom Terminal Equipment Application Developer (Android) >> Setting up Android Application Development environment & creating User Interface - Total PC - 26

1. Differentiate various Mobile operating Systems , key features and benifits [PC1]
2. Identify key features for various versions of Android [PC2]
3. Identify the various tools and softwares required for developing an Android Application [PC3]
4. Install and Java and Android SDK [PC4]
5. Install Eclipse IDE [PC5]
6. Configure Android Development Tool [PC6]
7. Create Android Virtual Devices [PC7]
8. Identifying the components of an Android Project [PC8]
9. Creating an Android Project [PC9]
10. Identifying the role of .src, Android Library, gen, assets, res, AndroidManifest.xml [PC10]
11. Understanding activities and Intents [PC11]
12. Applying Styles and themes to activities [PC12]
13. Creating Dialog window and Process Dialog [PC13]
14. Linking Activities using Intents [PC14]
15. Creating built in Application using Intents [PC15]
16. Using Intent Object, Intent Filters and Categories [PC16]
17. Displaying Notifications [PC17]
18. Understanding the components of a Screen, Views and viewGroups [PC18]
19. Understanding Absolut Layout, Linear Layout, Table Layout, Relative Layout, Frame Layout and Scroll Layout [PC19]
20. Adapting to Display orientation using anchoring views , resizing and Repositioning. Managing Screen Orientation [PC20]
21. Creating User Interfaces programmatically [PC21]
22. Listening for UI Notifications [PC22]
23. Creating Basic Views ( TestView, Button, ImageButton, EditText, CheckBox, ToggleButton, RadioButton, RadioGroup, ProgressBar, AutoCompleteTestView, TimePickerView, DatePickerView, ListView, SpinnerView [PC23]
24. Displaying Pictures using Imageview, ImageSwitcher and GridView [PC24]
25. Using Menus , Helper Methods, Options Menu and Context [PC25]
26. Working with Android camera [PC26]
Telecom Terminal Equipment Application Developer (Android) >> Creating Android VAS Application - Total PC - 30

1. Implementing Data Persistence [PC1]
2. Sharing and Loading user Preferences [PC2]
3. Storing Data to internal Storage, External Storage (SD Card) and static resources [PC3]
4. Storing Data in Cloud [PC4]
5. Using Database SQL Lite [PC5]
6. Applying SQL commands [PC6]
7. Using Contacts with Database [PC7]
8. Bundling Database with Application [PC8]
9. Using Content Providers [PC9]
10. Sending SMS messages programmically [PC10]
11. Sending SMS using Intent [PC11]
12. Receiving SMS and Processing SMS [PC12]
13. Sending Email [PC13]
14. Understanding Networking Fundamentals [PC14]
15. Working with Bluetooth [PC15]
16. Downloading Text Files, Binary Data, Accessing Web Services [PC16]
17. Performing Asynchronous Calls [PC17]
18. Understanding the MAP concept for Android and Creating a MAP Project [PC18]
19. Obtaining the Maps API Keys, Displaying the Map [PC19]
20. Controlling the Zoom abd changing the Views [PC20]
21. Navigating to specific locations [PC21]
22. Adding Markers [PC22]
23. Getting a locations that was touched [PC23]
24. Geo coding and reverse Geocoding [PC24]
25. Monitoring Locations [PC25]
26. Creating your Own Android Services [PC26]
27. Performing Long-Running tasks, Repeated Tasks, Asynchronous Tasks in a Service [PC27]
28. Using Multi Threading [PC28]
29. Communicating between a Service and Activity [PC29]
30. Building Activities into Services [PC30]
Telecom Terminal Equipment Application Developer (Android) >> Creating Applications for Android Tablets - Total PC - 11

1. Differentiate between creating an App for Smartphone and Tablet [PC1]
2. Understanding the components of an Android App for Tablet [PC2]
3. Workign with Activities, Fragments, Action Bars [PC3]
4. Creating Android User Interface Elements (Views, ViewGroupss, Layouts, Basic Views, Fragments, Buttons, Menu, Boxes ) [PC4]
5. Working with Events [PC5]
6. Working with Database and Data storage [PC6]
7. Working with Emails [PC7]
8. Working with SMS [PC8]
9. Working with Networking and Bluetooth Devices [PC9]
10. Working with MAPS and creating Location Based Services [PC10]
11. Creating custom Services [PC11]
Telecom Terminal Equipment Application Developer (Android) >> Testing and Publishing Android Applications - Total PC - 12

1. Testing fundamentals, Types of Testing [PC1]
2. Testing Android Application using Unit Testing [PC2]
3. Functional /Usability Testing Android Applications [PC3]
4. UI Testing [PC4]
5. Performance Testing [PC5]
6. Localization issues & Battery Impact [PC6]
7. Application Security Testing [PC7]
8. Security Best Practices for Android VAS Applications [PC8]
9. bundle application for release on app store [PC9]
10. Google licensing [PC10]
11. Using Admob SDK for ad [PC11]
12. Backward compatibilty strategies [PC12]
BroadBand Technician >> Cable/system wiring and equipment installation at customer premises - Total PC - In Progress..
BroadBand Technician >> Configuration of equipment and establishing Broadband connectivity - Total PC - In Progress..
BroadBand Technician >> Trouble-shoot to localize and rectify faults - Total PC - In Progress..
BroadBand Technician >> UPS installation & Domestic Power Supply checks - Total PC - In Progress..
Customer Care Executive (Repair Centre) >> Managing queries / complaints of walk-in customers - Total PC - 4

1. adhere to specified uniform/dress code and other grooming guidelines [PC1]
2. attend walk-in customers through token or ticket management [PC2]
3. capture queries/complaints of walk-in customers in CRM, register or MS Excel [PC3]
4. record daily number of walk-ins, units accepted for repair and replacement in the job sheets [PC4]
Customer Care Executive (Repair Centre) >> Identify issues and troubleshoot - Total PC - 7

1. probe and perform checks for symptoms and identify root cause of the handset/accessory issue [PC1]
2. classify and troubleshoot root cause of handset/accessory issue, to be dealt at frontend (level 1) or backend (levels 2 & 3) [PC2]
3. provide software and hardware support for various operating systems [PC3]
4. recommend customers on software updates like latest operating system/upgrades, wherever applicable [PC4]
5. obtain handover of handset with accessories and provide job sheet to customers, if and when required [PC5]
6. identify opportunity for cross-sell or up-sell and execute [PC6]
7. handle objections rationally and patiently [PC7]
Customer Care Executive (Repair Centre) >> Co-ordination for replacement/repair - Total PC - 10

1. check handset warranty and inform charges for repair/replacement, if applicable [PC1]
2. check for dead on arrival handset and adhere to the DOA policy [PC2]
3. inform resolution TAT (Turn Around Time)to the customer [PC3]
4. resolve device issues in co-ordination with L2 & L3, if required [PC4]
5. handover handset with accessories along with the job sheet to backend, within TAT (Turn Around Time) [PC5]
6. call customer to inform TAT (Turn Around Time)for collection of repaired/replaced handset/accessory and repair charges [PC6]
7. obtain handset with accessories handover from backend [PC7]
8. handover repaired/replaced handset/accessory to customer within TAT (Turn Around Time) and collect payment, as applicable [PC8]
9. adhere to organizational replacement/repair policy [PC9]
10. follow escalation matrix [PC10]
Cluster In-Charge >> Maintain site hygiene - Total PC - 7

1. maintain excellent level of site quality like proper cable laying, correct temperature, correct settings, site in auto mode etc. [PC1]
2. provide for safety of assets and the team [PC2]
3. periodic audit by visiting sites to assure that civil, tower, electrical and other infrastructure are in the best state [PC3]
4. conduct periodic compliance audit of technicians, vendors, spares including any ethical issues incorrect billing calculations, diesel or energy cost etc [PC4]
5. check for maintenance of site cleanliness and hygiene of AC, DG, PIU, SMPS, battery bank and shelter, as per organizationâ€™s norms [PC5]
6. maintain work standards despite movement of manpower [PC6]
7. check and resolve site lock issues with landlord, legal etc [PC7]
Cluster In-Charge >> Maintain site up-time - Total PC - 9

1. create a PM (preventive maintenance) plan for self and the technicians [PC1]
2. create and monitor Beat plan execution, for self and technicians [PC2]
3. monitor site PM (preventive maintenance) [PC3]
4. perform health check on site like checking engine oil, voltage etc [PC4]
5. validate periodic maintenance check conducted by the vendor technicians [PC5]
6. monitor site faults, ensure timely rectification and devise solution of the recurring faults [PC6]
7. create fault analysis and up-time report for all sites of the cluster [PC7]
8. maintain zero breakdown delivery for cluster, to optimize Operating Expenditure (OPEX) [PC8]
9. share best practices of technicians to maintain site up-time, through emails/ meetings [PC9]
Cluster In-Charge >> OPEX management - Total PC - 5

1. maintain energy cost through site automation, diesel cost per tenant etc [PC1]
2. troubleshoot DG/Battery bank [PC2]
3. identify scope for security head count reduction and inform Zonal Manager [PC3]
4. check proper locking of main gate / DG / Shelter etc [PC4]
5. govern vendors effectively to ensure that PM & repair costs are within control [PC5]
Cluster In-Charge >> Identify and resolve issues - Total PC - 3

1. understand issues escalated by tower technicians and provide relevant solution [PC1]
2. identify and track the number of sites being locked [PC2]
3. interact with landlords to understand their issues and offer best solution [PC3]
Cluster In-Charge >> Corrective Maintenance - Total PC - 6

1. timely identification of the need for corrective maintenance [PC1]
2. adhere to maintenance plan [PC2]
3. effective corrective maintenance on all equipment [PC3]
4. escalate faults/issues at site to supervisor [PC4]
5. fill the corrective maintenance checklists/reports [PC5]
6. close maximum number of faults reported [PC6]
Cluster Manager >> Reduce repair, maintenance and service cost per cell site - Total PC - 10

1. obtain monthly repair/maintenance budget per site from regional office [PC1]
2. obtain vendor and technician preventive maintenance report [PC2]
3. validate monthly preventive maintenance report of vendor and technician [PC3]
4. regulate maintenance cost (diesel consumption, DG running hours) and expenses (electricity bill) per site as per monthly budget [PC4]
5. obtain report requesting site infrastructure repair [PC5]
6. evaluate actual cost for repair vis-à-vis allocated monthly budget [PC6]
7. seek approval for extra budget per site, if required [PC7]
8. validate and approve repair cost per site [PC8]
9. devise methods to reduce the repair and maintenance cost per mobile tower [PC9]
10. co-ordinate with central team for driving penalty reduction plans on hub sites [PC10]
Cluster Manager >> Maintain cell site up-time & alarm automation - Total PC - 6

1. obtain pre-defined SLA and and maintain up-time as per all mobile operators [PC1]
2. design a plan to reduce outage of passive infrastructures/equipments basis outage history and current health of equipments [PC2]
3. review site-wise alarm functioning report [PC3]
4. co-ordinate between estate and security team on ground [PC4]
5. obtain daily/weekly/monthly outage report for all hub sites [PC5]
6. review and maintain daily/weekly/monthly outage report of entire hub sites [PC6]
Cluster Manager >> Quality assurance and cell site audit compliance - Total PC - 10

1. monitor asset replacement requests [PC1]
2. assure compliance through CIs, vendors and technicians [PC2]
3. update material requirement to SCM and assure timely repair/ replacement of assets [PC3]
4. assure quality material is supplied at the site [PC4]
5. raise PR for repairable assets and assure work order is released for the same [PC5]
6. inform vendor to repair or replace assets [PC6]
7. co-ordinate with CIs for timely preventive maintenance [PC7]
8. visit all hub sites after outage to assure safety and material availability [PC8]
9. regular training on fire and electrical safety on ground [PC9]
10. adhere to SOPs (standard operating procedures) [PC10]
Cluster Manager >> Governance meeting with vendors - Total PC - 6

1. obtain and validate vendorsâ€™ monthly PM report [PC1]
2. obtain periodic siteâ€™ outage/breakdown report [PC2]
3. monitor each site outage report to perform root cause analysis [PC3]
4. obtain periodic site penalty reports [PC4]
5. devise strategies and consult vendors to rectify reasons for site outage [PC5]
6. calculate periodic vendor reward and penalties as per SLA [PC6]
Cluster Manager >> Employee Health & Safety - Total PC - 3

1. co-ordinate with central team to get health check up for equipments and approve budget for the same, if required [PC1]
2. seek approval of the seniors for extra budget to get the health check up for all equipments [PC2]
3. adherence to EHS norms and processes as per the SOP for employees, equipments and site [PC3]
Cluster Manager >> Team development - Total PC - 9

1. obtain list of newly hired CIs and technicians from HR/peers [PC1]
2. split monthly hub sitesâ€™ outage/breakdown report employee wise and vendor wise [PC2]
3. monitor employee wise and vendor wise outage/breakdown report [PC3]
4. perform root cause analysis of all outage/breakdown report [PC4]
5. divide employees into groups as per identified reasons/gaps [PC5]
6. identify training needs of field staff, technicians and supervisors [PC6]
7. organize training programs to bridge identified gaps [PC7]
8. facilitate regular training on fire and electrical safety on ground [PC8]
9. facilitate reward and recognition programs [PC9]
Customer Care Executive (Call Center) >> Attend/Make customer calls - Total PC - 5

1. attain minimum call login time/dials/customer contacts and attendance for the number of days specified [PC1]
2. balance total number of minutes spent talking to the customer, within specified limits [PC2]
3. restrict total number of minutes customer is put on hold, within given time limits [PC3]
4. attain total number of minutes spent wrapping up calls/notations/tagging within given time limits [PC4]
5. achieve minimum typing speed and accuracy as specified for the job role [PC5]
Customer Care Executive (Call Center) >> Resolving customer query, request and complaint - Total PC - 8

1. categorize customerâ€™sinteraction as a query, request or a complaint [PC1]
2. verify customerâ€™s details for any account related information [PC2]
3. obtain sufficient information from the customers to login their query, request or complaint [PC3]
4. address customerâ€™s query, request or complaint on the basis of categorization [PC4]
5. provideestimate of resolution time to the customer, if an immediate solution cannot be found on-call [PC5]
6. record the customerâ€™s interaction as a query, request or a complaint [PC6]
7. refer problem to a supervisor/floor support/manager, if unable to resolve oncall [PC7]
8. resolve at least 80% of first level complaints at front end, without any further escalations [PC8]
Customer Care Executive (Call Center) >> Develop customer relationship - Total PC - 13

1. categorize customers as per their value and urgency of his Q R C and provide quick response [PC1]
2. capture customer feedback in a timely manner [PC2]
3. exceed the specified maximum level of customer satisfaction scores and ensurei n stant customer feedback [PC3]
4. provide complete resolution and escalate where necessary, to minimize repeat call percentage [PC4]
5. adhere to organizational guidelines w.r.t. to ACHT and AHT [PC5]
6. reassure customersof service promises made by the organization [PC6]
7. balance customer expectations with the organizations service offerings [PC7]
8. give additional information to customers in response to their questions and comments about the service [PC8]
9. initiate greeting in customerâ€™s preferred language and switch to language spoken by the customeron-call [PC9]
10. avoid use of jargons, slangs and technical words [PC10]
11. maintain a flow of conversation keeping the caller informed of action being taken [PC11]
12. educate customers about new offers/products/services, as per their usage pattern and specific needs [PC12]
13. maintain appropriate levels of confidence of customer data, throughout the call [PC13]
Customer Care Executive (Call Center) >> Report and review - Total PC - 3

1. review individual call login time/number of dials/customer contacts/attendance for the review period [PC1]
2. comply with parameters like opening greeting, security checks, closing greeting, hold/transfer/escalation protocol, first time resolution %age and complete &correct tagging/wrap up [PC2]
3. analyze self reports like update on AHT, login time, CRM report andensure the same is reviewed with the immediate superior [PC3]
Customer Care Executive (Call Center) >> Proactive selling - Total PC - 4

1. probe customers to understand their buying behaviour and needs [PC1]
2. navigate through customerâ€™s account history to identify the usage pattern [PC2]
3. identify opportunity to pitch relevant products/services [PC3]
4. offer customized solution from the range of products/services available with the organization [PC4]
Customer Care Executive(Relationship Centre) >> Shop/Showroom/Outlet and self management - Total PC - 8

1. adhere to specified uniform/dress code and grooming guidelines [PC1]
2. wear name badges as per organizational guidelines [PC2]
3. organize inventory, stationery, pantry stock and display products at the store/showroom/outlet [PC3]
4. maintain basic hygiene and infrastructure upkeep in the store [PC4]
5. attend daily morning briefing before store opening [PC5]
6. review previous dayâ€™s performance during morning meeting [PC6]
7. obtain product/process changes, new schemes/offers and target & task distribution from store manager [PC7]
8. maintain transparency with customer in sharing resolution timelines [PC8]
Customer Care Executive(Relationship Centre) >> Sell, up-sell and cross-sell - Total PC - 6

1. understand customers buying pattern and offer customized solution [PC1]
2. sell, up-sell and cross-sell existing & new products/services, based on customer analysis [PC2]
3. achieve performance/sales targets/profitability of the store [PC3]
4. plan and execute customer engagement initiatives to facilitate brand recall and customer satisfaction [PC4]
5. educate customer on using company products/services [PC5]
6. attain typing speed, as specified for the job role [PC6]
Customer Care Executive(Relationship Centre) >> Service desk and customer management - Total PC - 16

1. follow token system, if installed, for data maintenance of number of walk-in customers and queue management [PC1]
2. prioritize customers basis categories and attend them accordingly [PC2]
3. manage walk-in customers and products/services subscribed by them [PC3]
4. categorizenature of customerâ€™s interaction as a query, request or a complaint [PC4]
5. verify customer details for any account related information [PC5]
6. monitor correctness and completeness of customer documents and process them to backend/respective department [PC6]
7. obtain and address adequate information from the customer to login Q R C [PC7]
8. provideestimate of resolution time to the customer, if an immediate solution cannot be found [PC8]
9. record the customerâ€™s interaction as a query, request or a complaint [PC9]
10. escalateunresolved problems/concerns to a competent internal/external specialist [PC10]
11. fulfill process of payment collection and submission against bill payments/recharges [PC11]
12. resolve customerâ€™s problems within TAT to attend other customers in queue [PC12]
13. analyze customerâ€™s concernand pitch an appropriate retention tool [PC13]
14. troubleshoot and resolve customerâ€™sdevice related issues [PC14]
15. seek customerâ€™s feedback in feedback register/diary/booklet [PC15]
16. use the empowerment matrix for the benefit of the customer [PC16]
Customer Care Executive(Relationship Centre) >> Monitor and analyze self performance - Total PC - 3

1. analyze self performance w.r.t. job responsibilities versus performance targets and take corrective actions accordingly [PC1]
2. adhere to processes related to churn, collection and bad debt recovery [PC2]
3. attain above average scores in internal/external audits [PC3]
Customer Care Executive(Relationship Centre) >> Data expertise - Total PC - 2

1. resolve customerâ€™s data related issues [PC1]
2. reduce repeat walk-in/interactions of customers with data related queries [PC2]
Distributor Sales Representative >> Pre-Planning - Total PC - 8

1. organize self by grooming and maintaining personal hygiene [PC1]
2. obtain daily sales objective from TSM/Area Manager [PC2]
3. design an action plan to achieve sales targets [PC3]
4. design an action plan to achieve sales targets [PC4]
5. update self about latest schemes/offers and offers for the day [PC5]
6. analyse MTD sales against monthly target [PC6]
7. collect stock and merchandize from distributor point [PC7]
8. proceed as per the pre-defined Route and Beat Plan [PC8]
Distributor Sales Representative >> Manage retailer relationship to achieve sales targets - Total PC - 12

1. probe to identify retailerâ€™s needs pertaining to handset [PC1]
2. accomplish daily, weekly & monthly sales targets [PC2]
3. map the potential territory to identify new business opportunities [PC3]
4. offer value proposition to retailers by applying FAB approach [PC4]
5. explain ROI potential to prospective retailers by highlighting high inventory turns and suggesting right product mix [PC5]
6. adhere to Route Plan and daily Beat Plan [PC6]
7. confirm stock availability and collect payment for replenished stock [PC7]
8. compute MTD sales and influence the retailer to buy more stock [PC8]
9. appropriately display merchandizing material in the outlet [PC9]
10. comply with line selling and promote range selling [PC10]
11. educate retailer about new promotions, special offers and schemes [PC11]
12. timely resolve retailer concerns [PC12]
Distributor Sales Representative >> Educate retailerâ€™s counter sales person - Total PC - 3

1. educate counter sales person how to analyze needs of a customer [PC1]
2. train counter sales person how to offer appropriate products to suit customerâ€™s needs [PC2]
3. facilitate counter sales person to demonstrate physical and technical features and other key prepositions of a handset [PC3]
Distributor Sales Representative >> Process compliance - Total PC - 5

1. create daily sales reports [PC1]
2. analyse and review daily sales reports with the supervisor [PC2]
3. create brand visibility through merchandizing [PC3]
4. follow range selling norms [PC4]
5. enrol new outlets to increase width and depth of distribution [PC5]
Field Sales Executive (FSE) >> Pre-sales preparation - Total PC - 7

1. organize self by organizational grooming guidelines/standards [PC1]
2. split monthly sales target (revenue, new activations etc.) into weekly and daily sales target [PC2]
3. obtain and design action plan to achieve daily sales objective from TSM/Area Manager [PC3]
4. update self about latest retailer schemes/ offers [PC4]
5. collect merchandise from distributor point [PC5]
6. calculate MTD sales achieved against monthly target [PC6]
7. proceed per pre-defined Route and Beat Plan [PC7]
Field Sales Executive (FSE) >> Increase customer base and revenue - Total PC - 13

1. arrange merchandise in retail outlets like posters, danglers etc., to create brand visibility [PC1]
2. draw retailerâ€™s attention [PC2]
3. monitor retailer card/register for secondary/tertiary sales [PC3]
4. perform BHR check on retailerâ€™s secondary/tertiary sales records [PC4]
5. observe outlet physically, to check stock availability [PC5]
6. ask questions to identify exact need of the retailer [PC6]
7. influence retailer by comparing products with competition and demonstrate benefit to retailers [PC7]
8. quote high selling retailerâ€™s sales achievement, to motivate others [PC8]
9. offer range of products/services to retailers [PC9]
10. provide agreed quantity of stock to retailers [PC10]
11. collect payment from retailers against delivered stock [PC11]
12. educate retailers about utility of all products/services [PC12]
13. organize and execute road shows [PC13]
Field Sales Executive (FSE) >> Increase distribution width - Total PC - 7

1. locate retail outlets with high footfall, to increase width of distribution [PC1]
2. identify decision maker and seek permission to discuss value proposition [PC2]
3. explain ROI to retailers by highlighting minimal investment and high inventory turns [PC3]
4. propose/pitch range of products/services and demonstrate various associated processes [PC4]
5. educate retailers about enrollment formalities [PC5]
6. create brand visibility at the outlet by displaying merchandising material [PC6]
7. provide retailer/demo SIM card and collect documents [PC7]
Field Sales Executive (FSE) >> Process compliance - Total PC - 4

1. educate retailers on mobile number activation process, MNP, recharge and recharge reversal, KYC norms, TRAI guidelines etc [PC1]
2. validate customer enrollment forms for any discrepancies like use of whitener, signature mismatch, address mismatch [PC2]
3. collect and process documents for activation of mobile numbers [PC3]
4. respond to retailer issues and complaints [PC4]
Field Sales Executive (FSE) >> Data expertise - Total PC - 2

1. resolve customerâ€™s data related issues [PC1]
2. reduce repeat walk-in/interactions of customers with data related queries [PC2]
Handset Repair Engineer (Level II) >> Perform handset repair- hardware - Total PC - 29

1. ensure faulty handsets are received from the customer facing team [PC1]
2. obtain/ note fault details as mentioned by the customer facing team and other handset specifications [PC2]
3. obtain the committed repair timelines (SLAs) [PC3]
4. prioritize repair activities as per guidelines [PC4]
5. ensure clean, neat, dust free and organized working environment [PC1]
6. determine components required based on fault diagnosis [PC2]
7. obtain materials required( such as components, equipments, testing devices and other inventory) as per organizational procedures [PC3]
8. ensure that tools, equipments and testing devices are in proper working condition and caliberated [PC4]
9. ensure compliance with lead free soldering techniques [PC5]
10. refer the company (handset manufacturer) specific technical database to identify root cause of handset fault and to determine rectification options [PC1]
11. isolate the cause of fault by conducting appropriate diagnostic test, in case details are not available [PC2]
12. determine the options to rectify the fault and confirm with supervisors, if required [PC3]
13. dismantle handset/components as per organizational guidelines/procedures [PC4]
14. ensure rectification of handset fault within the SLAs [PC5]
15. ensure timely escalation of emergency/ unresolved issues according to established procedures [PC6]
16. ensure all repairs conform to the quality targets in terms of bounce and repeat repair percentages,first time fix etc [PC7]
17. assess test equipments are appropriately calibrated [PC1]
18. confirm effectiveness of the repair process, by utilizing appropriate test equipments as per standard test processes [PC2]
19. ensure that fault has been rectified without any collateral damage to handset [PC3]
20. handover repaired handset to appropriate authority [PC4]
21. ensure completion of administrative jobs like site clearance, return of test equipments [PC5]
22. pass through ESD test before entering the facility [PC1]
23. ensure that protection equipments like ESD equipments, anti-static bands, clothes and gloves are appropriately used as required [PC2]
24. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC3]
25. ensure escalation of safety incidents to relevant authorities as per guidelines [PC4]
26. ensure that handset inventory in hand for repairs is tracked and accounted for appropriately as per company procedures [PC1]
27. ensure record sheets are completed accurately, as per company guidelines [PC2]
28. ensure all relevant parties (including supervisors, customer teams) are notified of the completion of repair activity [PC3]
29. retain documents for specific period of time, as per company procedure [PC4]
Handset Repair Engineer (Level II) >> Perform handset repair- software - Total PC - 32

1. ensure faulty handsets are received from customer facing team [PC1]
2. obtain/ note fault details as mentioned by the customer facing team and other handset specifications [PC2]
3. obtain the committed repair timelines (SLAs) [PC1]
4. prioritize repair activities as per guidelines [PC2]
5. undertake fault diagnosis on software components [PC1]
6. interpret results and isolate fault [PC2]
7. estimate repair timelines [PC3]
8. refer the company (handset manufacturer) specific technical database for optimal rectification options [PC4]
9. check availability of correct software versions/modules [PC5]
10. ensure clean, dust free and organized working environment [PC1]
11. ensure availability of connectors/cables [PC2]
12. obtain and ensure all tools are available and diagnostic equipment operational [PC3]
13. obtain software required as per organizational procedures [PC4]
14. ensure that the software versions are current and ready to use [PC5]
15. carry out necessary software fault rectification ( correction/Upgradation, software replacement) [PC1]
16. ensure rectification of handset fault within the SLAs [PC2]
17. check handset performance to ascertain fault has been rectified [PC3]
18. ensure timely escalation of emergency/ unresolved issues according to established procedures [PC4]
19. ensure all repairs conform to the quality targets [PC5]
20. confirm effectiveness of the repair process, by testing the handset utilizing appropriate software jigs and standard test processes [PC1]
21. take appropriate action to rectify any deficiencies post testing [PC2]
22. ensure that fault has been rectified without any consequal damage [PC3]
23. handover repaired handset to QA team [PC4]
24. ensure completion of administrative jobs like site clearance, return of test equipments [PC5]
25. pass through ESD test before entering the facility [PC1]
26. ensure that protection equipments like anti-static bands, clothes and gloves are appropriately used as required [PC2]
27. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC3]
28. ensure escalation of safety incidents to relevant authorities as per guidelines [PC4]
29. ensure that handset inventory in hand (for repairs) is tracked and accounted for appropriately [PC1]
30. ensure record sheets are completed accurately, as per company guidelines [PC2]
31. ensure all concerned (supervisors, QA team, customer teams) are notified of the completion of repair activity [PC3]
32. retain documents for specific period of time, as per company procedure [PC4]
Handset Repair Engineer (Level II) >> Perform tablet repair- hardware & software - Total PC - 29

1. ensure faulty tablets are received from the customer facing team [PC1]
2. obtain/ note fault details as mentioned by the customer facing team and other tablet specifications [PC2]
3. obtain the committed repair timelines (SLAs) [PC3]
4. prioritize repair activities as per guidelines [PC4]
5. ensure clean, neat, dust free and organized working environment [PC1]
6. determine hardware components & software required based on fault diagnosis [PC2]
7. obtain hardware & software required( such as components, OS, Applications, testing devices and other inventory) as per organizational procedures [PC3]
8. ensure that tools, equipment and testing devices are in proper working condition and calibrated [PC4]
9. ensure compliance with lead free soldering techniques [PC5]
10. refer the company (tablet manufacturer) specific technical database to identify root cause of tablet fault and to determine rectification options [PC1]
11. isolate the cause of fault by conducting appropriate hardware/software diagnostic test [PC2]
12. determine the options to rectify the fault and confirm with supervisors, if required [PC3]
13. dismantle tablet as per product/manufacturer guidelines [PC4]
14. ensure rectification of tablet fault within the SLAs [PC5]
15. ensure timely escalation of emergency/ unresolved issues according to established procedures [PC6]
16. ensure all repairs conform to the quality targets in terms of bounce and repeat repair percentages, first time fix etc [PC7]
17. assess test equipment is appropriately calibrated [PC1]
18. confirm effectiveness of the repair process, by utilizing appropriate test equipment as per standard test processes [PC2]
19. ensure that fault has been rectified without any collateral damage to tablet [PC3]
20. handover repaired tablet to appropriate authority [PC4]
21. ensure completion of administrative jobs like site clearance, return of test equipment [PC5]
22. pass through ESD test before entering the facility [PC1]
23. ensure that protection equipment like ESD equipment, anti-static bands, clothes and gloves are appropriately used as required [PC2]
24. ensure compliance with site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC3]
25. ensure escalation of safety incidents to relevant authorities as per guidelines [PC4]
26. ensure that tablet inventory in hand for repairs is tracked and accounted for appropriately as per company procedures [PC1]
27. ensure record sheets are completed accurately, as per company guidelines [PC2]
28. ensure all relevant parties (including supervisors, customer teams) are notified of the completion of repair activity [PC3]
29. retain documents for specific period of time, as per company procedure [PC4]
Installation Engineer- L2 & L3 >> Installation of SDH, DWDM/L2, L3 equipment - Total PC - 35

1. ensure all line items required for installation is available in the shipment and matches with Bill of Material (BOM) [PC1]
2. ensure availability of installation kit required for the installation as mentioned in installation guide [PC2]
3. access installation plan from the Planning team [PC3]
4. recommends any modifications in installation plan that might be needed [PC4]
5. verify availability of adequate installation Racks in the site [PC5]
6. determines if any additional equipment, accessories are needed to complete the job [PC6]
7. understand installation plan [PC1]
8. ensure proper order and sequence of equipment is maintained in the installation Rack as per the installation plan [PC2]
9. ensure adequate gap is maintained in between two equipment in the rack as per installation plan [PC3]
10. ensure adequate space is available for cable routing [PC4]
11. ensure Power and traffic cables are connected to the installed equipment [PC5]
12. ensure all installation guidelines are followed for the installation [PC6]
13. identify right MCBs to be used at the rack for the installation as per power consumption of the equipment mentioned in installation guide [PC1]
14. identify -48V DC, 0V and Ground Point in MCB and equipment in case of DC power supply [PC2]
15. identify optical patch cords and electrical cables used for telecom equipment [PC3]
16. connect and route power cable properly [PC4]
17. understand advantages and disadvantages of different types of cables [PC5]
18. connect and route traffic cable properly [PC6]
19. distinguish different types of connectors for appropriate cables [PC7]
20. take precautions to avoid damages for cables and connectors during connecting and disconnecting [PC8]
21. understand the requirement and process of cleaning of optical fiber connectors with isopropyl alcohol/appropriate cleaning agent during installation [PC9]
22. mark traffic cables with appropriate printed stickers [PC10]
23. prepare installation report in specified format [PC1]
24. ensure all relevant information is provided in installation report [PC2]
25. ensure the installation report is signed by appropriate authority as mentioned in installation plan [PC3]
26. communicate installation progress to the Project Manager [PC4]
27. ensure that documents that are required to be updated are identified and updated [PC5]
28. ensure that documents are available to all appropriate authorities to inspect [PC6]
29. ensure compliance with the site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
30. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
31. ensure that sites are periodically assessed for health and safety risk as per companyâ€™s guidelines [PC3]
32. ensure that ESD devices like anti-static bands are appropriately used as required [PC4]
33. ensure compliance to health and safety guidelines both contractually and on site by the third party vendors and infra technicians [PC5]
34. ensure availability of first aid box at site [PC6]
35. ensure escalation of safety incidents to relevant authorities as per guidelines [PC7]
Installation Engineer- L2 & L3 >> Undertake Acceptance Testing of L2 & L3 equipment - Total PC - 17

1. develop step by step Acceptance testing plan for the equipment [PC1]
2. document the plan guideline in specified format [PC2]
3. get the prepared document verified from appropriate authority [PC3]
4. incorporate necessary feedback points to the test plan and guidelines [PC4]
5. maintain and update the Acceptance Testing document [PC5]
6. verify power connectivity and switch on the power to the equipment [PC1]
7. configure the equipment step by step following Acceptance Testing guidelines document [PC2]
8. verify the configuration checklist as per AT document [PC3]
9. arrange printed stickers to label equipment ports [PC1]
10. label port number appropriately as per Acceptance testing (AT) reference guideline [PC2]
11. ensure that label clarifies the connectivity between two ends of a cable [PC3]
12. test the equipment as per the guidelines with the help of L2 and L3 test sets [PC1]
13. update the test report as per the test result [PC2]
14. ensure completion of administrative jobs like site clearance, return of test equipment [PC3]
15. document site acceptance testing as per AT specified format [PC1]
16. ensure that documents that are required to be updated are identified and updated [PC2]
17. ensure that documents are available to all appropriate authorities to inspect [PC3]
Installation Engineer- L2 & L3 >> Commissioning of L2 & L3 equipment - Total PC - 17

1. understand LAN/WAN architecture of the site [PC1]
2. understand features and working functionalities related to the L2/L3 equipment under commissioning [PC2]
3. understand provisioning with reference to the user guide [PC3]
4. develop step by step commissioning plan for the equipment [PC1]
5. document the commissioning guideline in specified format [PC2]
6. develop Test procedure for the commissioned equipment [PC3]
7. document the test procedure guidelines [PC4]
8. maintain and update site specific document [PC5]
9. verify power cable and switch it on [PC1]
10. configure the equipment as per commissioning guide [PC2]
11. verify the configuration checklist as per commissioning guide [PC3]
12. test the equipment as per the guidelines with the help of Ethernet test sets [PC1]
13. update the test report as per the test result [PC2]
14. ensure completion of administrative jobs like site clearance, return of test equipment [PC3]
15. ensure commissioning report is prepared as per the specified format capturing all details as per the guidelines [PC1]
16. ensure that documents that are required to be updated are identified and updated [PC2]
17. ensure that documents are available to all appropriate authorities to inspect [PC3]
Installation Engineer- SDH& DWDM >> Installation of SDH, DWDM/ L2, L3 equipment - Total PC - 35

1. ensure all line items required for installation is available in the shipment and matches with Bill of Material (BOM) [PC1]
2. ensure availability of installation kit required for the installation as mentioned in installation guide [PC2]
3. access installation plan from the Planning team [PC3]
4. recommends any modifications in installation plan that might be needed [PC4]
5. verify availability of adequate installation Racks in the s [PC5]
6. determines if any additional equipment, accessories are needed to complete the job [PC6]
7. understand installation plan [PC1]
8. ensure proper order and sequence of equipment is maintained in the installation Rack as per the installation plan [PC2]
9. ensure adequate gap is maintained in between two equipment in the rack as per installation plan [PC3]
10. ensure adequate space is available for cable routing [PC4]
11. ensure Power and traffic cables are connected to the installed equipment [PC5]
12. ensure all installation guidelines are followed for the installation [PC6]
13. identify right MCBs to be used at the rack for the installation as per power consumption of the equipment mentioned in installation guide [PC1]
14. identify -48V DC, 0V and Ground Point in MCB and equipment in case of DC power supply [PC2]
15. identify optical patch cords and electrical cables used for telecom equipment [PC3]
16. connect and route power cable properly [PC4]
17. understand advantages and disadvantages of different types of cables [PC5]
18. connect and route traffic cable properly [PC6]
19. distinguish different types of connectors for appropriate cables [PC7]
20. take precautions to avoid damages for cables and connectors during connecting and disconnecting [PC8]
21. understand the requirement and process of cleaning of optical fiber connectors with isopropyl alcohol/appropriate cleaning agent during installation [PC9]
22. mark traffic cables with appropriate printed stickers [PC10]
23. prepare installation report in specified format [PC1]
24. ensure all relevant information is provided in installation report [PC2]
25. ensure the installation report is signed by appropriate authority as mentioned in installation plan [PC3]
26. communicate installation progress to the Project Manager [PC4]
27. ensure that documents that are required to be updated are identified and updated [PC5]
28. ensure that documents are available to all appropriate authorities to inspect [PC6]
29. ensure compliance with the site risk control, OHS, environmental and quality requirements as per companyâ€™s norms [PC1]
30. ensure that work is carried out in accordance to the level of competence and legal requirements [PC2]
31. ensure that sites are periodically assessed for health and safety risk as per companyâ€™s guidelines [PC3]
32. ensure that ESD devices like anti-static bands are appropriately used as required [PC4]
33. ensure compliance to health and safety guidelines both contractually and on site by the third party vendors and infra technicians [PC5]
34. ensure availability of first aid box at site [PC6]
35. ensure escalation of safety incidents to relevant authorities as per [PC7]
Installation Engineer- SDH& DWDM >> Acceptance Testing of SDH, DWDM equipment - Total PC - 17

1. develop step by step Acceptance Testing plan for the equipment [PC1]
2. document the plan guideline in specified format [PC2]
3. get the prepared document verified from appropriate authority [PC3]
4. incorporate necessary feedback points to the test plan and guidelines [PC4]
5. maintain and update the Acceptance Testing document [PC5]
6. verify power connectivity and switch on the power to the equipment [PC1]
7. configure the equipment step by step following Acceptance Testing guidelines document [PC2]
8. verifythe configuration checklist as per AT document [PC3]
9. arrange printed stickers to label equipment ports [PC1]
10. label port number appropriately as per Acceptance Testing (AT) reference guideline [PC2]
11. ensure that label clarifies the connectivity between two ends of a cable [PC3]
12. test the equipment as per the guidelines with the help of PDH and SDH test sets [PC1]
13. update the test report as per the test result [PC2]
14. ensure completion of administrative jobs like site clearance, return of test equipment [PC3]
15. document site acceptance testing as per AT specified format [PC1]
16. ensure that documents that are required to be updated are identified and updated [PC2]
17. ensure that documents are available to all appropriate authorities to inspect [PC3]
Installation Engineer- SDH& DWDM >> Commissioning of SDH, DWDM equipment - Total PC - 16

1. understand SDH/DWDM network topology [PC1]
2. understand basic features and working functionalities of the SDH/DWDM equipment [PC2]
3. understand how to provision the equipment [PC3]
4. develop step by step commissioning plan for the equipment [PC1]
5. document the commissioning guideline in specified format [PC2]
6. develop Test procedure for the commissioned equipment [PC3]
7. document the test procedure guidelines [PC4]
8. maintain and update site specific document [PC5]
9. verify power cable and switch it on [PC1]
10. configure the equipment as per commissioning guide [PC2]
11. Verify the configuration checklist as per commissioning guide [PC3]
12. test the equipment as per the guidelines with the help of PDH and SDH test sets [PC1]
13. update the test report as per the test result [PC2]
14. ensure completion of administrative jobs like site clearance, return of test equipment [PC3]
15. ensure that documents that are required to be updated are identified and updated [PC1]
16. ensure that documents are available to all appropriate authorities to inspect [PC2]
In-Store Promoter >> Managing the counter - Total PC - 4

1. adhere to specified uniform/dress code as per grooming guidelines [PC1]
2. arrange counter and keep it clean and tidy [PC2]
3. display merchandise, brochures, leaflets to draw customerâ€™s attention [PC3]
4. monitor stock and facilitate stock replenishment [PC4]
In-Store Promoter >> Sale and promotion of handsets - Total PC - 7

1. obtain sales targets from store manager [PC1]
2. open sales call with enthusiasm to convert into a positive lead [PC2]
3. probe to identify and address needs of the customer [PC3]
4. offer and demonstrate varied range of products to walk-in customer [PC4]
5. handle customerâ€™s doubts and objections [PC5]
6. transit customer smoothly from the sale counter to the billing counter [PC6]
7. up-sell and cross-sell associated products [PC7]
In-Store Promoter >> Daily reporting - Total PC - 4

1. submit reports on daily target versus achievement [PC1]
2. track unit-wise, model-wise, value-wise MTD sales at regular intervals [PC2]
3. review sales targets versus achievement, with store manager [PC3]
4. submit stock requirement report, whenever necessary [PC4]
Telecom Terminal Equipment Applications (Native Applications) >> Programming in HTML5 with JavaScript and CSS3 - Total PC - 26

1. Create the document structure using HTML tags((Section, Article, Nav, Header, Footer, and Aside and other tags) [PC1]
2. Working with UI elements. Programmatically add and modify HTML elements; implement media controls.implement HTML5 canvas and SVG graphics [PC2]
3. Implement HTML5 APIs [PC3]
4. Establish the scope of objects and variables [PC4]
5. Create and implement objects and methods [PC5]
6. Working with Control Statements [PC6]
7. Handle common events exposed by DOM [PC7]
8. Implement exception handling [PC8]
9. Implement a callback [PC9]
10. Create a web worker process [PC10]
11. Validate user input by using HTML5 elements [PC11]
12. Validate user input by using JavaScript [PC12]
13. Consume JSON and XML data [PC13]
14. Serialize, deserialize, and transmit data [PC14]
15. Style HTML text properties, box properties [PC15]
16. Create a flexible content layout & animated and adaptive UI [PC16]
17. Find elements by using CSS selectors and jQuery [PC17]
18. Structure a CSS file by using CSS selectors [PC18]
19. Creating Objects and Methods by Using JavaScript [PC19]
20. Refining Code for Maintainability and Extensibility [PC20]
21. Creating Interactive Pages using HTML5 APIs [PC21]
22. Adding Offline Support to Web Applications [PC22]
23. Implementing an Adaptive User Interface [PC23]
24. Implementing Generics [PC24]
25. Working with Advanced Graphics andAnimating User Interface Elements [PC25]
26. Implementing Real-Time Communications by Using Web Sockets [PC26]
Telecom Terminal Equipment Applications (Native Applications) >> Developing Native Apps Using HTML5 and JavaScript - Total PC - 21

1. Indetify various Native Application Development tools/suite available from difirent vendors, features and benefits [PC1]
2. Installation of Native Application suite/tools and make necessary configuration for app ready platform [PC2]
3. Setting up the Emulator [PC3]
4. Ideate and formulate a theme of User Interface and navigation flow [PC4]
5. Exploring the Native Application Development Platform and features. Knowing the features of various Mobile OS platforms [PC5]
6. Creating Layout Controls and Templates for user interface design [PC6]
7. Working with Controls specific to OS platforms [PC7]
8. Implementing Tiles, Live Tiles, Secondary Tiles, and Badge Notifications and Implementing Toast Notifications for Window Platofrm [PC8]
9. Implementing Other iOS apecific and Android Specific interfaces design. PC8. Responding to Mouse and Touch and other actions [PC7]
10. Responding to Mouse and Touch and other actions [PC8]
11. Designing and Implementing a Data Access Strategy [PC9]
12. Handling Files and Streams for Apps and Working with File User Interface Components [PC10]
13. Writing Data to the Notes File and Reading Data from the Notes File [PC11]
14. Working with SQL lite [PC12]
15. Explore the Different PLM States [PC13]
16. Implement State Management [PC14]
17. Handling Navigation in Store Apps [PC15]
18. Semantic Zoom for windows platform [PC16]
19. Working on specific features of Android and iOS [PC17]
20. Working with Network components and Controls, GPRS Based Apps [PC21]
21. Working with Mail [PC22]
Telecom Terminal Equipment Applications (Native Applications) >> Testing and Publishing Phone Applications - Total PC - 11

1. Testing fundamentals, Types of Testing [PC1]
2. Testing Phone Application using Unit Testing [PC2]
3. Functional /Usability Testing Windows Phone Applications [PC3]
4. UI Testing [PC4]
5. Performance Testing [PC5]
6. Localization issues & Battery Impact [PC6]
7. Application Security Testing [PC7]
8. Security Best Practices for VAS Applications [PC8]
9. Configuration options in the App Manifest file [PC9]
10. App Certification [PC10]
11. Enterprise App Deployment across various platforms [PC11]
Network Management Engineer >> Provisioning of SDH equipment - Total PC - 37

1. install and uninstall of Management Server software using the installation guide [PC1]
2. identify the required hardware and software to launch NMS as indicated by user manual [PC2]
3. open NMS GUI by using appropriate software/browser following reference guide [PC3]
4. provide valid username and password to access NMS [PC4]
5. identify all relevant links in NMS window [PC5]
6. open node view for basic provisioning and bringing up ports [PC6]
7. add Element Management System (EMS) to the NMS [PC1]
8. launch EMS GUI from NMS [PC2]
9. identify all Network Elements (Nodes) in the EMS [PC3]
10. identify the network hierarchy matching in network view of NMS and EMS [PC4]
11. identify that any configuration changes from NMS are reflected in nodes and vice versa [PC5]
12. launch topology view from NMS [PC1]
13. select the end nodes for creating circuit [PC2]
14. select appropriate parameters for circuit creation as mentioned in reference guide [PC3]
15. identify Node name, Port, Time slot as indicated in provisioning reference guide [PC4]
16. identify PDH, SDH, VCG circuit types [PC5]
17. select and provision circuits from topology view as well as normal views [PC6]
18. receive successfully created circuit message in NMS [PC7]
19. verify the new created circuit is showing at node level following the reference guide [PC8]
20. identify protected class of service menu in NMS GUI [PC1]
21. identify revertive mode of protection in NMS [PC2]
22. identify Wait To Restore (WTR) option [PC3]
23. select appropriate path for creation of protected circuit following instructions in provisioning reference [PC4]
24. select appropriate path for creation of protected circuit following instructions in provisioning reference [PC5]
25. receive successfully created circuit message in NMS [PC6]
26. verify the new created circuit is showing at node level following the reference guide [PC7]
27. filter the created circuit using guidelines [PC1]
28. identify the circuit with activation status as pending [PC2]
29. activate the circuit following instruction in reference guide [PC3]
30. identify the circuit which requires deletion [PC1]
31. deactivate the circuit following the reference guidelines [PC2]
32. delete the circuit using steps as mentioned in reference guide [PC3]
33. check if the deleted circuit is actually deleted from the circuit list [PC4]
34. ensure the circuit deletion at node level by checking at the nodes [PC5]
35. ensure all relevant parties (O&M, NOC team, other supervisor) are notified of the results SDH circuit provisioning [PC1]
36. ensure that all newly created circuits with relevant parameters are updated in provisioning report format [PC2]
37. ensure that records are available to all appropriate authorities to inspect [PC3]
Network Management Engineer >> Provisioning of DWDM equipment - Total PC - 45

1. install and uninstall of Management Server software using the installation guide [PC1]
2. identify the required hardware and software to launch NMS as indicated by user manual [PC2]
3. open NMS GUI by using appropriate software/browser following reference guide [PC3]
4. provide valid username and password to access NMS [PC4]
5. identify all relevant links in NMS window as indicated in reference guide [PC5]
6. add Element Management System (EMS) to the NMS [PC1]
7. launch EMS GUI from NMS [PC2]
8. identify all Network Elements (Nodes) supporting DWDM in the EMS [PC3]
9. identify the network hierarchy matching in network view of NMS and EMS [PC4]
10. identify that any configuration changes from NMS are reflected in Nodes and vice versa [PC5]
11. provision the cards for RAMAN and EDFA amplifiers matching reference parameters [PC1]
12. select the amplifier gain based on flat gain or customer gain [PC2]
13. select the amplifier to be a pre-amplifier or post amplifier based in application for the DWDM networks [PC3]
14. select the amplifier to be a pre-amplifier or post amplifier based on application for the DWDM network [PC4]
15. ensure using the spectrometer the gain is as desired [PC5]
16. ensure that Optical supervisory channel for DCN management also gets amplified as desired [PC6]
17. select the right cards based on even or odd channel multiplexing and based on the channel spacing [PC1]
18. provision the correct DWDM SFPs in the MDU cards to ensure that cards would do multiplexing correctly [PC2]
19. provision the express channels in the cards properly for pass through of other channels [PC3]
20. ensure that the client side SFPs are correctly provisioned for the desired application [PC4]
21. ensure that correct ROADM is provisioned based on the application [PC1]
22. provision degree of ROADM to ensure number of channels being configured [PC2]
23. provision add and drop channels on the ROADM correctly [PC3]
24. launch topology view from NMS [PC1]
25. select the end nodes for creating circuit [PC2]
26. select appropriate parameters for circuit creation as mentioned in reference guide [PC3]
27. identify Node name, Port, Time slot as indicated in provisioning reference [PC4]
28. identify successfully created circuit message in NMS [PC5]
29. verify the new created circuit is showing at node level following the reference guide [PC6]
30. identify protected class of service menu in NMS GUI [PC1]
31. identify revertive mode of protection in NMS [PC2]
32. identify Wait To restore (WTR) option [PC3]
33. select appropriate path for creation of protected circuit following instructions in provisioning reference [PC4]
34. identify successfully created circuit message in NMS [PC5]
35. verify the new created circuit is showing at node level following the reference guide [PC6]
36. filter the created circuit using guidelines [PC1]
37. activate the circuit if it is not in activated state following instruction in reference guide [PC2]
38. identify the circuit which requires deletion as mentioned in reference document [PC1]
39. deactivate the circuit using the reference guidelines [PC2]
40. delete the circuit using appropriate method [PC3]
41. check if the deleted circuit is actually deleted from the circuit list [PC4]
42. ensure the circuit deletion at node level by checking at the nodes [PC5]
43. ensure all relevant parties (O&M, NOC team, other supervisor) are notified of the results SDH circuit provisioning [PC1]
44. ensure that all newly created circuits with relevant parameters are updated in provisioning report format [PC2]
45. ensure that records are available to all appropriate authorities to inspect [PC3]
Network Management Engineer >> Provisioning of L2 equipment - Total PC - 34

1. install and uninstall of Management Server software using the installation guide [PC1]
2. identify the required hardware and software to launch NMS as indicated by user manual [PC2]
3. open NMS GUI by using appropriate software/browser following reference guide [PC3]
4. provide valid username and password to access NMS [PC4]
5. identify all relevant links in NMS window as mentioned on reference guide [PC5]
6. launch topology view from NMS following reference guide [PC1]
7. identify network switch view [PC2]
8. identify the connecting links between the Ethernet devices [PC3]
9. distinguish different links that might be present between two L2 devices [PC4]
10. identify the characteristics of link types [PC5]
11. understand Ethernet traffic flow can be between two devices or from one device to many devices [PC1]
12. identify Point to point service as Tunnel and ELINE service in provisioning guide [PC2]
13. identify Point to multipoint service as bridging and ELAN service in provisioning guide [PC3]
14. provision point to point service in a point to multipoint environment as mentioned in reference document [PC4]
15. add Ethernet service from NMS GUI following the reference guide [PC1]
16. select appropriate service and technology as mentioned in provisioning reference guide [PC2]
17. select appropriate domain for Quality of Service requirement [PC3]
18. identify and select appropriate OAM parameters as mentioned in the requirement document [PC4]
19. create Service by selecting appropriate menu as mentioned in reference guide [PC5]
20. receive successfully created message [PC6]
21. understand the requirement for Quality of Service [PC1]
22. provision Capacity distribution profile [PC2]
23. identify per hop behavior profile [PC3]
24. configure traffic conditioning profile [PC4]
25. filter the created circuit using guidelines [PC1]
26. activate the circuit if it is not in activated state following instruction in reference guide [PC2]
27. identify the circuit which requires deletion [PC1]
28. deactivate the circuit using the reference guidelines [PC2]
29. delete the circuit using appropriate method [PC3]
30. check if the deleted circuit is actually deleted from the circuit list [PC4]
31. ensure the circuit deletion at node level by checking at the nodes [PC5]
32. ensure all relevant parties (O&M, NOC team, other supervisor) are notified of the results of L2 service provisioning [PC1]
33. ensure that all newly created circuits with relevant parameters are updated in provisioning report format [PC2]
34. ensure that records are available to all appropriate authorities to inspect [PC3]
Network Management Engineer >> Monitoring and Reporting the status of SDH, DWDM, L2 equipment - Total PC - 37

1. identify the required hardware and software to launch NMS as indicated by user manual [PC1]
2. open NMS GUI by using appropriate software/browser following reference guide [PC2]
3. provide valid username and password to access NMS for monitoring [PC3]
4. identify all relevant links in NMS window for monitoring and reporting activities as indicated in reference guide [PC4]
5. monitor the status of Synchronization Clock source in Network Element [PC5]
6. observe Performance Management parameters in Network Elements [PC6]
7. view network topology with all Network Elements with connectivity [PC7]
8. identify monitoring disturbances [PC1]
9. locate the root cause of the problem by referring guidelines [PC2]
10. resolve the problem if within limit [PC3]
11. report the problem to appropriate team as indicated by the guidelines document [PC4]
12. identify the critical parameters for network health [PC1]
13. implement rules, alert and notifications to identify any deviations in network management system following guidelines [PC2]
14. record the network deviation appropriately in specified format [PC3]
15. understand the queries and record in specified format [PC1]
16. provide appropriate information as per observation and record the same [PC2]
17. receive feedback if the information is rightly shared [PC3]
18. revert back with additional information if required [PC4]
19. generate circuit provisioning report as per guidelines [PC1]
20. generate DCN report as per guidelines [PC2]
21. generate Bandwidth utilization report as per guidelines [PC3]
22. generate tunnel and Ethernet service report as per guidelines [PC4]
23. generate performance monitoring report as per guidelines [PC5]
24. generate fault status report as per guidelines [PC6]
25. generate other customized reports as per guidelines [PC7]
26. identify the format PDF/ XML/ HTML/DOC in which the report needs to be generated [PC8]
27. generate individual report and bulk report [PC9]
28. generate report based on different time frames as defined by the guidelines [PC10]
29. gave the reports in order as defined in report format [PC11]
30. review generated report to verify correct generation [PC1]
31. analyze changes performance in reports in order to make recommendations to appropriate team as indicated by the guidelines [PC2]
32. identify the causes of potential bottlenecks after analysis of report as per the guidelines [PC3]
33. ensure all relevant parties (O&M, NOC team, other supervisor) are notified for report submission [PC1]
34. ensure that reports are sent in required format [PC2]
35. ensure that reports are available to all appropriate authorities to inspect [PC3]
36. identify the limitations of generated report to reveal relevant information [PC1]
37. suggest the format for better generation of report to programming team [PC2]
Sales Executive (Broadband) >> Daily sales planning and preparation - Total PC - 7

1. adhere to organizational grooming standards/guidelines [PC1]
2. collect previous day CEFs pending due to compliance/technical issues [PC2]
3. communicate with enrolled customers to resolve their pending issues related to installation [PC3]
4. identify churned customers from MTD sales records [PC4]
5. seek appointment with potential buyers for sales [PC5]
6. commit own daily sales forecast to the TSM [PC6]
7. design daily Route plan to visit interested buyers [PC7]
Sales Executive (Broadband) >> New customer enrollment by door knocking - Total PC - 14

1. introduce self to a potential buyer with a visiting card [PC1]
2. perform suspecting and prospecting activities to profile customers [PC2]
3. identify and seek permission to offer value proposition to decision maker/ high profile buyer [PC3]
4. seek appointment for future in case decision maker is not available [PC4]
5. draw potential buyerâ€™s attention and ask questions to identify product need [PC5]
6. FAB to offer range of broadband plans as per buyerâ€™s usage and assist in selecting the best plan [PC6]
7. acknowledge and clarify objections raised by customer [PC7]
8. assure and affirm potential buyers to build a long term relationship [PC8]
9. comply with KYC guidelines as per TRAI and collect customerâ€™s attested documents [PC9]
10. collect payment for opted service from customer [PC10]
11. provide customer with CEF counterfoil and payment receipt for future reference [PC11]
12. up-sell and cross-sell associated products/services [PC12]
13. attempt closing the sale [PC13]
14. obtain sales referrals from customer after closing sales call [PC14]
Sales Executive (Broadband) >> Activities for lead generation - Total PC - 3

1. select a prominent place to display merchandize for better brand visibility [PC1]
2. distribute brochures to educate on broadband plans and services [PC2]
3. increase product/service awareness by a canopy/umbrella [PC3]
Sales Executive (Broadband) >> Process Compliance for broadband subscriptions - Total PC - 5

1. verify customer documents and check TAG availability [PC1]
2. process all verified documents for installation [PC2]
3. fill up daily reports and get them validated with TSM [PC3]
4. escalate potential buyer/existing customerâ€™s feedback, unresolved concerns/issues to TSM [PC4]
5. identify interested buyers from daily report and approach them accordingly [PC5]
Territory Sales Manager (Broadband) >> Managing DSA and retail channel - Total PC - 10

1. facilitate DSAâ€™s organizations set-up by providing landline & broadband connectivity and manpower recruitment [PC1]
2. train sales executives on companyâ€™s policies and provide sales kit [PC2]
3. identify the selling opportunities through area mapping [PC3]
4. allocate territory/area and monthly targets to sales executives [PC4]
5. approach all RWAs, societies, individual houses through door-to-door selling by sales executives [PC5]
6. supervise sales meeting with sales executives to review daily performance [PC6]
7. develop sales executive wise Route/Beat Plan for retail channels [PC7]
8. coach sales executives on-the-job during market visits [PC8]
9. resolve process, service and payout related issues of the DSA/retail channel [PC9]
10. communicate escalation matrix to DSA/retail channel [PC10]
Territory Sales Manager (Broadband) >> Managing modern trade - Total PC - 7

1. recruit, deploy and coach the in-store promoter, about the company policies [PC1]
2. facilitate proper execution of sales process across the channel [PC2]
3. monitor brand visibility and in-store promoterâ€™s grooming as per company guidelines [PC3]
4. plan and assign monthly sales target to the in-store promoter [PC4]
5. periodically review and assess the team structure to maintain a lean and efficient team [PC5]
6. record and review modern trade outlet-wise and in-store promoter wise monthly performance [PC6]
7. establish business relationships with modern trade alliances and in-store promoters [PC7]
Territory Sales Manager (Broadband) >> Increase revenue and customer base - Total PC - 6

1. obtain daily sales commitment from sales executives [PC1]
2. address and resolve customer concerns during sales meeting [PC2]
3. identify reasons of shortfall in target and take appropriate actions [PC3]
4. update and coach sales executives on products, tariffs, documentation and door-to-door sales process [PC4]
5. encourage retailers through sales executives to reach customers [PC5]
6. implement canopy promotions through sales executives [PC6]
Territory Sales Manager (Broadband) >> Compliance to processes - Total PC - 7

1. prepare self monthly PJP as per guidelines [PC1]
2. validate customer enrollment forms [PC2]
3. monitor sales executives reporting formats [PC3]
4. monitor sales executiveâ€™s attendance [PC4]
5. educate sales executives on processes and its compliance [PC5]
6. review DSAâ€™s revenue performance and ROI [PC6]
7. review self performance with ZSM and take appropriate measures for improvement [PC7]
Territory Sales Manager (Prepaid) >> Manage distributor - Total PC - 15

1. identify, shortlist and select new distributor [PC1]
2. update distributors about new product and service [PC2]
3. encourage distributors to keep complete range of products [PC3]
4. facilitate timely payouts to distributors [PC4]
5. resolve distributorâ€™s payment, process and service related issues [PC5]
6. execute daily sales meeting with FSEs to review performance, identify improvement areas and allocate retailer wise sales targets [PC6]
7. create FSE wise Route/Beat Plan for sales distribution [PC7]
8. create self PJP for entire month to visit assigned territory [PC8]
9. coach FSEs on the job during market visits [PC9]
10. create brand visibility through FSEs using merchandise [PC10]
11. communicate escalation matrix to distributors [PC11]
12. conduct regular meetings with retailer and distributors and conduct reviews for performance analysis [PC12]
13. coach the Direct Sales Executive (DSE) every month [PC13]
14. manage key accounts of distributors [PC14]
15. execute reward and recognition programs [PC15]
Territory Sales Manager (Prepaid) >> Increase revenue and market share - Total PC - 11

1. facilitate stock availability at distributor point [PC1]
2. perform Business Health Report (BHR) function to check trend of secondary sales [PC2]
3. identify reasons of shortfall in target and take appropriate actions to achieve sales target [PC3]
4. educate FSEs about product updates and documentation for cascading information to retailers [PC4]
5. promote usage of BHR amongst FSEs to keep a track of retailerâ€™s sales records [PC5]
6. monitor retailer wise secondary and tertiary sales records [PC6]
7. encourage retailers through FSEs to keep range of products [PC7]
8. facilitate timely payout to retailers [PC8]
9. visit retailers as per PJP to reactivate dormant retailers and to coach FSEs [PC9]
10. educate FSEs about increasing depth of sales and distribution [PC10]
11. organise canopy promotions to attract new customers [PC11]
Territory Sales Manager (Prepaid) >> Distribution expansion - Total PC - 4

1. observe active recharge, data and/or handset selling outlet reports and ensure steady increase in the width of distribution [PC1]
2. launch and cascade new retailer schemes and offers vis-à-vis competition [PC2]
3. educate FSEs about outlet selection norms and distributor ROI calculation [PC3]
4. handhold new rural distributors [PC4]
Territory Sales Manager (Prepaid) >> Process adherence - Total PC - 4

1. verify newly enrolled customers via tele-calling through distributor, as per TRAI guidelines [PC1]
2. obtain weekly/monthly retailersâ€™ sales records from distributors/circle office [PC2]
3. prepare monthly activation, MNP and revenue reports (retailer wise and FSE wise) [PC3]
4. review monthly performance with ZSM and take appropriate measures for improvement [PC4]
Tower Technician >> Site hygiene - Total PC - 9

1. maintain site hygiene of AC, DG, PIU, SMPS and battery bank, as per organizationâ€™s norms [PC1]
2. check leakage, rattles and shakes at the tower site [PC2]
3. check if installation of fire safety instruments is in place [PC3]
4. control fire accident incidents [PC4]
5. check the site as per electrical safety norms [PC5]
6. check proper floor markings, shadow board display and labels [PC6]
7. check diesel consumption and highlight excessive consumption to supervisor [PC7]
8. conduct work area audit as per company checklists [PC8]
9. maintain checklist of standards laid by the company [PC9]
Tower Technician >> Preventive Maintenance - Total PC - 11

1. adhere to PM (preventive maintenance) plan [PC1]
2. comply with Beat plan execution, for self [PC2]
3. conduct site PM (preventive maintenance) [PC3]
4. keep a check on site up-time [PC4]
5. perform unique site down PM (preventive maintenance) [PC5]
6. perform health check on site like checking engine oil, voltage etc [PC6]
7. check premature ageing of Battery Bank, Diesel Generator, Air Conditioner, PIU and SMPS [PC7]
8. monitor outages due to Diesel Generator [PC8]
9. close maximum number of complaints registered [PC9]
10. provide timely resolutions to trouble tickets raised [PC10]
11. comply with preventive maintenance schedule [PC11]
Tower Technician >> Site Management - Total PC - 8

1. monitor reading as per EB (electricity bill) against reading on PIU (power interface unit) [PC1]
2. timely collect and submit the EB (electricity bill) at the office [PC2]
3. check number of alarms active at the site [PC3]
4. check site for faulty alarms [PC4]
5. attend alarms within the defined SLA [PC5]
6. identify the reasons for site lock [PC6]
7. co-ordinate with service providers for quality fuel to be filled [PC7]
8. interact with site owners w.r.t. rent, access issues etc [PC8]
Tower Technician >> Task reporting - Total PC - 7

1. escalate faults/issues at site to supervisor [PC1]
2. fill the preventive maintenance checklists/reports [PC2]
3. fill the corrective maintenance checklists/reports [PC3]
4. accurately report diesel filling, electricity bill and DG reading [PC4]
5. report any changes in the site or movement of any material [PC5]
6. report theft if any from the site location [PC6]
7. report movement of tower technicians to supervisor [PC7]
Tower Technician >> Corrective Maintenance - Total PC - 6

1. timely identification of the need for corrective maintenance [PC1]
2. adhere to maintenance plan [PC2]
3. effective corrective maintenance on all equipment [PC3]
4. escalate faults/issues at site to supervisor [PC4]
5. fill the corrective maintenance checklists/reports [PC5]
6. close maximum number of faults reported [PC6]
ICT Technician >> Site hygiene - Total PC - 6

1. maintain site hygiene of ICT equipment, as per organizationâ€™s norms [PC1]
2. check placement and mechanical stability of equipment racks at the ICT site [PC2]
3. check power consumption pattern and report any unusual consumption to supervisor [PC3]
4. maintain the escalation matrix in case of emergency [PC4]
5. maintain the list of equipment, Rack etc [PC5]
6. prioritize and execute tasks in a high-pressure environment [PC6]
ICT Technician >> Preventive Maintenance - Total PC - 5

1. obtain the preventive maintenance schedule from the supervisors and adhere to the same [PC1]
2. keep a check on site up-time and make the logs [PC2]
3. notify the network operations center (NOC) or supervisor as per the laid plan prior to undertaking the maintenance work as per the schedule [PC3]
4. perform health check on site like checking power etc [PC4]
5. document the work done & prepare a report along with ICT Engineer/ NOC [PC5]
ICT Technician >> Site Management - Total PC - 5

1. receive change requests from the Configuration Management team or the NOC [PC1]
2. identify criticality, and timelines for carrying out the changes with ICT engineer and NOC [PC2]
3. assist to ICT Engineer in developing work plan and identify dependencies [PC3]
4. check number of alarms active at the site [PC3]
5. attend alarms within the defined SLA(Service level Acknowledgments) [PC4]
ICT Technician >> Corrective Maintenance - Total PC - 6

1. Effective corrective maintenance on all equipment [PC1]
2. Login to equipment using Console cable [PC2]
3. Escalate faults/issues at site to supervisor [PC3]
4. Work closely with ICT Engineer/ NOC and work in tandem for fault rectification [PC4]
5. Assist ICT Engineer & NOC in filling the corrective maintenance checklists/reports [PC4]
6. Close maximum number of faults reported [PC5]
ICT Engineer >> Perform preventive maintenance at ICT nodes - Total PC - 22

1. plan preventive maintenance schedule along with NOC team [PC1]
2. suggest changes to the planned maintenance schedule considering site criticality, capacity, frequency of faults if required [PC2]
3. assess the potential impact of the proposed maintenance on customers and network and plan for possible outage or deferral of maintenance [PC3]
4. notify the network operations center (NOC) prior to undertaking the maintenance work as per the schedule [PC4]
5. check power consumption pattern and report any unusual consumption to [PC5]
6. arrange necessary equipment like login cables (RJ45, RS232, Hi-speed USB etc) [PC6]
7. ensure equipment specific software like NMS client is installed in pc [PC7]
8. ensure availability of spare hardware equipment and raise request for spares, in case the same are not available [PC8]
9. utilize spares if required, and send faulty equipment for repair and replacement [PC9]
10. follow-up with the Report & Record team/ logistics team in case of delay completion of spare requisition [PC10]
11. conduct physical maintenance tasks like checking temperatures, routing of Ethernet and optical fibers, cables ties, earthing, equipment grouting, even distribution of cables etc [PC11]
12. conduct logical maintenance tasks like PM counter checking, obtaining daily backups, checking alarm status, system availability parameters, logical redundancy etc [PC12]
13. conduct alarm configuration testing in co-ordination with NOC team to ensure their functionality [PC13]
14. escalate emergency/ unresolved issues according to established Company procedure [PC14]
15. interact with technical team for performing maintenance activities related to passive infrastructure deployed at ICT nodes or customer premises [PC15]
16. interact with other vendors for ensuring interconnectivity uptime and lease line uptime [PC16]
17. monitor site alarm status in co-ordination with the NOC team to confirm effectiveness of the maintenance process [PC17]
18. complete administrative jobs like site clearance, return of test equipment etc [PC18]
19. notify all relevant parties (including NOC team, other supervisors) of the results of the routine maintenance and obtain sign off [PC19]
20. reporting to supervisor once completed relating to oneâ€™s role [PC20]
21. update routine maintenance logs, activity logs and spare tracker within stipulated timelines [PC21]
22. follow reporting procedures as prescribed by the company [PC22]
ICT Engineer >> Perform Corrective maintenance/Fault Management at ICT nodes - Total PC - 19

1. determine alarm severity, SLAs and the affected network elements [PC1]
2. provide information to and seek advice from relevant parties in identifying the problem and cause of the alarm condition [PC2]
3. arrange necessary equipment like login cables (RJ45, RS232, Hi-speed USB etc.) [PC3]
4. ensure availability of Equipment related NMS client in their PC to connect to equipment, if required [PC4]
5. availability of spare hardware equipment. Raise request, in case the same are not available [PC5]
6. login to the ICT nodes by connecting laptop with appropriate login consoles [PC7]
7. based on the alarm code/ other indicators determine the fault details [PC8]
8. carry out diagnostic tests to identify the root cause of the alarm [PC9]
9. determine the options to rectify the fault and confirm with supervisors if required [PC10]
10. rectify network problem/ fault as per the alarm SLAs [PC11]
11. conduct the work in compliance with the health and safety norms, and in compliance with company procedures [PC12]
12. escalate unresolved faults/ instances of delays in resolution as per Company policy [PC13]
13. monitor relevant alarms in co-ordination with the NOC team to confirm effectiveness of the rectification process [PC14]
14. perform data and call testing to ensure effectiveness of the rectification process [PC15]
15. complete administrative jobs like site clearance, return of test equipment etc [PC16]
16. notify all relevant parties (including NOC team, other supervisors) of the results of the fault rectification status and obtain sign-off [PC17]
17. identify documentation to be completed relating to oneâ€™s role [PC18]
18. update activity tracker, issue logs and spare tracker within stipulated timelines and justify the fault diagnosis and rectification methodology if required [PC19]
19. follow reporting procedures as prescribed by the company [PC20]
ICT Engineer >> Undertake upgrade, capacity augmentation and configuration change activities - Total PC - 25

1. receive change requests (hardware upgrade, software upgrade, capacity augmentation, configuration changes) from the NOC team or supervisors [PC1]
2. identify criticality, and timelines for carrying out the changes [PC2]
3. develop work plan and identify dependencies if any [PC3]
4. assess the potential impact of the proposed activity and plan for possible outage condition or deferral of the activity [PC4]
5. ensure customer is informed and an approval is obtained in case of service impacting change activity [PC5]
6. ensure that Network Operating Centre (NOC) is notified prior to undertaking the activities [PC6]
7. arrange necessary equipment like login cables (RJ45, RS232, Hi-speed USB etc.) [PC4]
8. Ensure availability of spare hardware equipment and raise request for spares, in case the same are not available [PC5]
9. utilize spares if required, and send faulty equipment for repair and replacement [PC6]
10. ensure equipment specific Network Management tool or application should be installed in pc [PC7]
11. carry out changes carried out by the central NOC or help NOC to carry out change at local device [PC8]
12. perform pre-testing and observe output of configuration changes [PC9]
13. perform changes like traffic migrations, capacity augmentation, feature activations, routing configuration etc [PC10]
14. implement configurations changes like routing schemes, IP, VLAN, HLR configuration etc. as per requirements [PC11]
15. conduct the work in compliance with the health and safety norms, and in compliance with company procedures [PC12]
16. monitor progress of change and notify change requestor of problems encountered if any [PC13]
17. abort change and implement contingency plan should the change plan not be released without major disruption to network [PC14]
18. obtain back-up of ICT nodes - both pre and post-performance of change activities [PC15]
19. monitor relevant alarms in co-ordination with the NOC team to confirm effectiveness of the changes performed [PC16]
20. perform data and call testing to ensure effectiveness of the change process [PC17]
21. complete administrative jobs like site clearance, return of test equipment etc [PC18]
22. notify all relevant parties (including NOC team, other supervisors) of the results of the change process and obtain sign-off [PC21]
23. identify documentation to be completed relating to oneâ€™s role [PC22]
24. follow reporting procedures as prescribed by the company [PC23]
25. ensure that documents are available to all appropriate authorities to inspect [PC25]
ICT Engineer >> Undertaking of POI - Total PC - 10

1. carry out physical tests of the POI as per the checklist [PC1]
2. arrange necessary equipment [PC2]
3. carry out logical tests (connectivity, redundancy, power levels etc.) as per the checklist [PC3]
4. communicate status of tests to the client team and obtain sign-off [PC4]
5. co-ordinate with Interconnect vendors for carrying out configuration changes as [PC5]
6. notify all relevant parties (including NOC team, other supervisors) of the results of the interconnet process and obtain sign-off [PC7]
7. identify documentation to be completed relating to oneâ€™s role [PC8]
8. update routine issue logs, activity logs and spare tracker within stipulated timelines [PC9]
9. follow reporting procedures as prescribed by the company [PC10]
10. ensure that documents are available to all appropriate authorities to inspect [PC11]
E Waste Collector >> Promotion of e-waste disposal - Total PC - 4

1. interact with the stake holders such as retailers and refurbishers of IT & Telecom products and explain about the hazardous effects of improper disposal of e-waste. Inform about the best practices to be followed inorder to dispose the e-waste and issual of certificate [PC1]
2. time management without skipping the appointment [PC2]
3. record and report the impact of the survey [PC3]
4. comprehend the survey [PC4]
E Waste Collector >> Collection, transportation & storage of e-waste - Total PC - 5

1. manage collection from the sources in timely manner [PC1]
2. Segregating product/type wise [PC2]
3. ensure proper stacking, packaging /containerization (knowing which containers must be used appropriately for the type of e-waste) while ensuring physical integrity [PC3]
4. ensure procedures such as weighing and labeling [PC4]
5. follow warehouse etiquettes and implement firefighting techniques in case of an emergency [PC5]

3. Healthcare Sector Skill Council [HSSC] - Total PC's : In Progress..

Anaesthesia Technician >> Assist licensed anaesthesia provider in different care settings - Total PC - In Progress..
Anaesthesia Technician >> Prepare and manage anaesthesia room - Total PC - In Progress..
Anaesthesia Technician >> Maintenance of Equipment - Total PC - In Progress..
Anaesthesia Technician >> Administrative and other Duties - Total PC - In Progress..
Anaesthesia Technician >> Act within the limits of your competence and authority - Total PC - In Progress..
Anaesthesia Technician >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
Anaesthesia Technician >> Practice Code of conduct while performing duties - Total PC - In Progress..
Anaesthesia Technician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Anaesthesia Technician >> Follow infection control policies and procedures - Total PC - In Progress..
Anaesthesia Technician >> Monitor and assure quality - Total PC - In Progress..
Assistant Physiotherapist >> Follow the treatment plan as directed by the physiotherapist - Total PC - In Progress..
Assistant Physiotherapist >> Assist in patient mobility - Total PC - In Progress..
Assistant Physiotherapist >> Monitor and report changes in health status of the patient to the supervisor - Total PC - In Progress..
Assistant Physiotherapist >> Provide patient/family education and support - Total PC - In Progress..
Assistant Physiotherapist >> Participate in program planning - Total PC - In Progress..
Assistant Physiotherapist >> Assist in providing occupational therapy - Total PC - In Progress..
Assistant Physiotherapist >> Collate and communicate health information - Total PC - In Progress..
Assistant Physiotherapist >> Act within the limits of ones competence and authority - Total PC - In Progress..
Assistant Physiotherapist >> Work effectively with others - Total PC - In Progress..
Assistant Physiotherapist >> Manage work to meet requirements - Total PC - In Progress..
Assistant Physiotherapist >> Maintain a safe , healthy and secure working environment - Total PC - In Progress..
Assistant Physiotherapist >> Practice code of conduct while performing duties - Total PC - In Progress..
Blood Bank Technician >> Assist nurse in checking vital parameters - Total PC - In Progress..
Blood Bank Technician >> Collect Blood Donors Medical History and screen donors - Total PC - In Progress..
Blood Bank Technician >> Draw blood from donor - Total PC - In Progress..
Blood Bank Technician >> Monitor donor during the donation procedure - Total PC - In Progress..
Blood Bank Technician >> Screen donated blood for presence of any infection - Total PC - In Progress..
Blood Bank Technician >> Document, label and store blood donations - Total PC - In Progress..
Blood Bank Technician >> Check compatibility of blood - Total PC - In Progress..
Blood Bank Technician >> Act within the limits of ones competence and authority - Total PC - In Progress..
Blood Bank Technician >> Work effectively with others - Total PC - In Progress..
Blood Bank Technician >> Manage work to meet requirements - Total PC - In Progress..
Blood Bank Technician >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Blood Bank Technician >> Practice Code of conduct while performing duties - Total PC - In Progress..
Blood Bank Technician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Blood Bank Technician >> Follow infection control policies and procedures - Total PC - In Progress..
Blood Bank Technician >> Monitor and assure quality - Total PC - In Progress..
Cardiac Care Technician >> Monitor patients heart rate and rhythm using electrocardiogram (ECG) equipment - Total PC - In Progress..
Cardiac Care Technician >> Perform Treadmill Test (TT) to assess cardiovascular response - Total PC - In Progress..
Cardiac Care Technician >> Assist cardiologist in assessing cardiac structure and function using cardiac ultrasound - Total PC - In Progress..
Cardiac Care Technician >> Assist with transesophageal cardiac ultrasound studies - Total PC - In Progress..
Cardiac Care Technician >> Assist with pericardiocentesis procedure by echocardiography - Total PC - In Progress..
Cardiac Care Technician >> Assist with implant of pacemakers by establishing lead integrity - Total PC - In Progress..
Cardiac Care Technician >> Assist with insertion of temporary pacemakers - Total PC - In Progress..
Cardiac Care Technician >> Demonstrate proficiency in using equipment - Total PC - In Progress..
Cardiac Care Technician >> Ensure availability of medical and diagnostic supplies - Total PC - In Progress..
Cardiac Care Technician >> Act within the limits of ones competence and authority - Total PC - In Progress..
Cardiac Care Technician >> Work effectively with others - Total PC - In Progress..
Cardiac Care Technician >> Manage work to meet requirements - Total PC - In Progress..
Cardiac Care Technician >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Cardiac Care Technician >> Practice Code of conduct while performing duties - Total PC - In Progress..
Cardiac Care Technician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Cardiac Care Technician >> Follow infection control policies and procedures - Total PC - In Progress..
Cardiac Care Technician >> Monitor and assure quality - Total PC - In Progress..
Dental Assistant >> Perform supportive tasks - Total PC - In Progress..
Dental Assistant >> Prepare work area for patient treatment - Total PC - In Progress..
Dental Assistant >> Assist with intra-oral preventive procedures - Total PC - In Progress..
Dental Assistant >> Assist with intra-oral Restorative - Total PC - In Progress..
Dental Assistant >> Assist with operative dentistry procedures - Total PC - In Progress..
Dental Assistant >> Assist with endodontic procedures - Total PC - In Progress..
Dental Assistant >> Assist with prosthodontic procedures - Total PC - In Progress..
Dental Assistant >> Assist with periodontal procedures - Total PC - In Progress..
Dental Assistant >> Assist with orthodontic procedures - Total PC - In Progress..
Dental Assistant >> Act within the limits of ones competence and authority - Total PC - In Progress..
Dental Assistant >> Work effectively with others - Total PC - In Progress..
Dental Assistant >> Manage work to meet requirements - Total PC - In Progress..
Dental Assistant >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Dental Assistant >> Practice Code of conduct while performing duties - Total PC - In Progress..
Dental Assistant >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Dental Assistant >> Follow infection control policies and procedures - Total PC - In Progress..
Diabetes Educator >> Assess goals for diabetic and prediabetic - Total PC - In Progress..
Diabetes Educator >> Set and plan goals for diabetic/pre-diabetic patients - Total PC - In Progress..
Diabetes Educator >> Implement and evaluate the performance of treatment plan - Total PC - In Progress..
Diabetes Educator >> Document the patient record and follow-up activities - Total PC - In Progress..
Diabetes Educator >> Educate patient about insulin administration - Total PC - In Progress..
Diabetes Educator >> Collate and communicate health information - Total PC - In Progress..
Diabetes Educator >> Act within the limits of your competence and authority - Total PC - In Progress..
Diabetes Educator >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
Dialysis Technician >> Collect and assess the patients chart and vitals - Total PC - In Progress..
Dialysis Technician >> Manage dialysis machine set up and assemble the extracorporeal circuit - Total PC - In Progress..
Dialysis Technician >> Prepare and position the patient for treatment - Total PC - In Progress..
Dialysis Technician >> Connect patient to the dialysis machine - Total PC - In Progress..
Dialysis Technician >> Monitor technical/ clinical vitals during the treatment - Total PC - In Progress..
Dialysis Technician >> Unhook patient from the machine - Total PC - In Progress..
Dialysis Technician >> Record the treatment - Total PC - In Progress..
Dialysis Technician >> Conduct pre and post dialysis evaluation - Total PC - In Progress..
Dialysis Technician >> Maintain and disinfect the delivery system - Total PC - In Progress..
Dialysis Technician >> Evaluate and prepare the access site for cannulation - Total PC - In Progress..
Dialysis Technician >> Respond to dialysis related emergencies in patient and equipment - Total PC - In Progress..
Dialysis Technician >> Reprocess dialysers - Total PC - In Progress..
Dialysis Technician >> Operate and maintain water treatment plant - Total PC - In Progress..
Dialysis Technician >> Act within the limits of your competence and authority - Total PC - In Progress..
Dialysis Technician >> Work effectively with others - Total PC - In Progress..
Dialysis Technician >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
Dialysis Technician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Dialysis Technician >> Follow infection control policies and procedures - Total PC - In Progress..
Dialysis Technician >> Monitor and assure quality - Total PC - In Progress..
Dietician Assistant >> Maintain hygiene & food safety - Total PC - In Progress..
Dietician Assistant >> Store food safely and prevent contamination - Total PC - In Progress..
Dietician Assistant >> Handle food safely to avoid contamination - Total PC - In Progress..
Dietician Assistant >> Select a therapeutic diet/ menu based on dietician prescription - Total PC - In Progress..
Dietician Assistant >> Prepare food safely to maintain nutritive value and avoid contamination - Total PC - In Progress..
Dietician Assistant >> Educate patient on dietary restrictions as per instructions from dietician - Total PC - In Progress..
Dietician Assistant >> Act within the limits of your competence and authority - Total PC - In Progress..
Dietician Assistant >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
Dietician Assistant >> Practice Code of conduct while performing duties - Total PC - In Progress..
Dietician Assistant >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Dietician Assistant >> Follow infection control policies and procedures - Total PC - In Progress..
Emergency Medical Technician - Basic >> Respond to emergency calls (Advanced) - Total PC - In Progress..
Emergency Medical Technician - Basic >> Size up the scene at the site - Total PC - In Progress..
Emergency Medical Technician - Basic >> Follow evidence based protocol while managing patients - Total PC - In Progress..
Emergency Medical Technician - Basic >> Assess patient at the site (Advanced) - Total PC - In Progress..
Emergency Medical Technician - Basic >> Patient triage based on the defined clinical criteria of severity of illness - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage cardiovascular emergency (Advanced) - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage cerebrovascular emergency - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage allergic reaction - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage poisoning or overdose (Advanced) - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage environmental emergency - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage behavioural emergency (Advanced) - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage obstetrics/gynaecology emergencies - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage bleeding and shock - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage soft tissue injuries and burns - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage musculoskeletal injuries - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage injuries to head and spine - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage infants, neonates and children - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage respiratory emergency - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage severe abdominal pain - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage mass casualty incident - Total PC - In Progress..
Emergency Medical Technician - Basic >> Select the proper provider institute for transfer - Total PC - In Progress..
Emergency Medical Technician - Basic >> Transport patient to the provider institute - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage patient handover to the provider institute - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage diabetes emergency - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage advanced venous access and administration of medications - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage critical care aeromedical and interfacility transport - Total PC - In Progress..
Emergency Medical Technician - Basic >> Collate and communicate health information - Total PC - In Progress..
Emergency Medical Technician - Basic >> Act within the limits of ones competence and authority - Total PC - In Progress..
Emergency Medical Technician - Basic >> Work effectively with others - Total PC - In Progress..
Emergency Medical Technician - Basic >> Manage work to meet requirements - Total PC - In Progress..
Emergency Medical Technician - Basic >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Emergency Medical Technician - Basic >> Practice code of conduct while performing duties - Total PC - In Progress..
Emergency Medical Technician - Basic >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Emergency Medical Technician - Basic >> Follow infection control policies and procedures - Total PC - In Progress..
Emergency Medical Technician - Basic >> Monitor and assure quality - Total PC - In Progress..
Frontline Health Worker >> Assist the Village Health, Sanitation and Nutrition Committee - Total PC - In Progress..
Frontline Health Worker >> Counsel women on contraception and prevention of common infections and reproductive tract infection (RTI) /sSexually transmitted infection (STI) - Total PC - In Progress..
Frontline Health Worker >> Provide healthcare services to adolescents - Total PC - In Progress..
Frontline Health Worker >> Counsel women on nutritional and health needs of young children - Total PC - In Progress..
Frontline Health Worker >> Provide antenatal Counselling - Total PC - In Progress..
Frontline Health Worker >> Provide postnatal Counselling - Total PC - In Progress..
Frontline Health Worker >> Counsel women on new-born care and immunisation - Total PC - In Progress..
Frontline Health Worker >> Counsel women on childlessness and abortion related issues - Total PC - In Progress..
Frontline Health Worker >> Provide primary care and counselling for infectious diseases - Total PC - In Progress..
Frontline Health Worker >> Provide primary medical care for minor ailments and first aid for minor injuries - Total PC - In Progress..
Frontline Health Worker >> Undertake timely referrals and escort patients to a hospital where required - Total PC - In Progress..
Frontline Health Worker >> Provide information on primary curative properties of common AYUSH medicines - Total PC - In Progress..
Frontline Health Worker >> Promote construction of household toilets under Total Sanitation Campaign - Total PC - In Progress..
Frontline Health Worker >> Make home visits - Total PC - In Progress..
Frontline Health Worker >> Support the Anganwadi Worker - Total PC - In Progress..
Frontline Health Worker >> Support the Auxiliary Nurse Midwife - Total PC - In Progress..
Frontline Health Worker >> Support the Traditional Birth Attendant - Total PC - In Progress..
Frontline Health Worker >> Support the Male Swasthya Karmi - Total PC - In Progress..
Frontline Health Worker >> Maintain records and registration - Total PC - In Progress..
Frontline Health Worker >> Inform Primary Health Centre of disease outbreaks - Total PC - In Progress..
Frontline Health Worker >> Collate and communicate health information - Total PC - In Progress..
Frontline Health Worker >> Ensure availability of medical and diagnostic supplies - Total PC - In Progress..
Frontline Health Worker >> Act within the limits of your competence and authority - Total PC - In Progress..
Frontline Health Worker >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
Frontline Health Worker >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Frontline Health Worker >> Follow infection control policies and procedures - Total PC - In Progress..
General Duty Assistant >> Assist nurse in bathing patient - Total PC - In Progress..
General Duty Assistant >> Assist nurse in grooming the patient - Total PC - In Progress..
General Duty Assistant >> Assist patient in dressing-up - Total PC - In Progress..
General Duty Assistant >> Support individuals to eat and drink - Total PC - In Progress..
General Duty Assistant >> Assist patient in maintaining normal elimination - Total PC - In Progress..
General Duty Assistant >> Transferring patient within the hospital - Total PC - In Progress..
General Duty Assistant >> Communicating appropriately with co-workers - Total PC - In Progress..
General Duty Assistant >> Prevent and control infection - Total PC - In Progress..
General Duty Assistant >> Assist nurse in performing procedures as instructed in the care plan - Total PC - In Progress..
General Duty Assistant >> Assist nurse in observing and reporting change in patient condition - Total PC - In Progress..
General Duty Assistant >> Respond to patientâ€™s call - Total PC - In Progress..
General Duty Assistant >> Clean medical equipment under supervision of nurse - Total PC - In Progress..
General Duty Assistant >> Transport patient samples, drugs, patient documents and manage changing and transporting laundry/ linen on the floor - Total PC - In Progress..
General Duty Assistant >> Carry out last office (death care) - Total PC - In Progress..
General Duty Assistant >> Act within the limits of your competence and authority - Total PC - In Progress..
General Duty Assistant >> Work effectively with others - Total PC - In Progress..
General Duty Assistant >> Manage work to meet requirements - Total PC - In Progress..
General Duty Assistant >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
General Duty Assistant >> Practice Code of conduct while performing duties - Total PC - In Progress..
General Duty Assistant >> Follow biomedical waste disposal protocols - Total PC - In Progress..
General Duty Assistant >> Assist nurse in measuring patient parameters accurately - Total PC - In Progress..
General Duty Assistant >> Ensure availability of medical and diagnostic supplies - Total PC - In Progress..
Histotechnician >> Assist in carrying out grossing - Total PC - In Progress..
Histotechnician >> Fix the tissue specimen - Total PC - In Progress..
Histotechnician >> Process the tissue specimen - Total PC - In Progress..
Histotechnician >> Embed the tissue specimen - Total PC - In Progress..
Histotechnician >> Section the issue specimen - Total PC - In Progress..
Histotechnician >> Stain(Routine and Special) the tissue specimen - Total PC - In Progress..
Histotechnician >> Maintain and operate the laboratory equipment like microtones, cryostat etc. - Total PC - In Progress..
Histotechnician >> Follow chemical hygiene plan - Total PC - In Progress..
Histotechnician >> Assist in Fine Needle Aspiration Cytology - Total PC - In Progress..
Histotechnician >> Archive tissue samples and records - Total PC - In Progress..
Histotechnician >> Prepare reagents - Total PC - In Progress..
Histotechnician >> Ensure availability of medical and diagnostic supplies - Total PC - In Progress..
Histotechnician >> Act within the limits of ones competence and authority - Total PC - In Progress..
Histotechnician >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Histotechnician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Histotechnician >> Follow infection control policies and procedures - Total PC - In Progress..
Histotechnician >> Monitor and assure quality - Total PC - In Progress..
Home Health Aide >> Assist patient in bathing - Total PC - In Progress..
Home Health Aide >> Assist patient in grooming - Total PC - In Progress..
Home Health Aide >> Assist patient in dressing-up - Total PC - In Progress..
Home Health Aide >> Support patient to eat and drink - Total PC - In Progress..
Home Health Aide >> Assist patient in maintaining normal elimination - Total PC - In Progress..
Home Health Aide >> Prevent and control infection - Total PC - In Progress..
Home Health Aide >> Communicate with geriatric/paralytic/ immobile patient and their carers - Total PC - In Progress..
Home Health Aide >> Enable geriatric/paralytic/ immobile patient to cope with changes to their health and well-being - Total PC - In Progress..
Home Health Aide >> Implement interventions with geriatric/paralytic/ immobile patient at risk of falls - Total PC - In Progress..
Home Health Aide >> Act within the limits of your competence and authority - Total PC - In Progress..
Home Health Aide >> Work effectively with others - Total PC - In Progress..
Home Health Aide >> Manage work to meet requirements - Total PC - In Progress..
Home Health Aide >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
Home Health Aide >> Practice Code of conduct while performing duties - Total PC - In Progress..
Home Health Aide >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Medical Equipment Technician >> Deliver and set-up medical equipment - Total PC - In Progress..
Medical Equipment Technician >> Train and educate hospital staff - Total PC - In Progress..
Medical Equipment Technician >> Calibrate and help in equipment maintenance - Total PC - In Progress..
Medical Equipment Technician >> Provide on-call ad on-site assistance - Total PC - In Progress..
Medical Equipment Technician >> Act within the limits of ones competence and authority - Total PC - In Progress..
Medical Equipment Technician >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Medical Equipment Technician >> Practice Code of conduct while performing duties - Total PC - In Progress..
Medical Laboratory Technician >> Correctly collect, transport, receive, accept or reject and store blood samples - Total PC - In Progress..
Medical Laboratory Technician >> Conduct analysis of body fluids/ samples - Total PC - In Progress..
Medical Laboratory Technician >> Maintain, operate and clean laboratory equipment - Total PC - In Progress..
Medical Laboratory Technician >> Provide technical information about test results - Total PC - In Progress..
Medical Laboratory Technician >> Prepare and document medical tests and clinical results - Total PC - In Progress..
Medical Laboratory Technician >> Establish and monitor quality assurance programs - Total PC - In Progress..
Medical Laboratory Technician >> Supervise and guide other laboratory personnel - Total PC - In Progress..
Medical Laboratory Technician >> Conduct research under guidance - Total PC - In Progress..
Medical Laboratory Technician >> Assist in fine needle aspiration cytology - Total PC - In Progress..
Medical Laboratory Technician >> Ensure availability of medical and diagnostic supplies - Total PC - In Progress..
Medical Laboratory Technician >> Act within the limits of ones competence and authority - Total PC - In Progress..
Medical Laboratory Technician >> Work effectively with others - Total PC - In Progress..
Medical Laboratory Technician >> Manage work to meet requirements - Total PC - In Progress..
Medical Laboratory Technician >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Medical Laboratory Technician >> Practice Code of conduct while performing duties - Total PC - In Progress..
Medical Laboratory Technician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Medical Laboratory Technician >> Follow infection control policies and procedures - Total PC - In Progress..
Medical Laboratory Technician >> Monitor and assure quality - Total PC - In Progress..
Medical Records and Health Information Technician >> Review patient records for completeness - Total PC - In Progress..
Medical Records and Health Information Technician >> Maintain the disease registries and clinical database - Total PC - In Progress..
Medical Records and Health Information Technician >> Maintain medical record for statutory compliance - Total PC - In Progress..
Medical Records and Health Information Technician >> Maintain medical record for statistical database - Total PC - In Progress..
Medical Records and Health Information Technician >> Store medical records - Total PC - In Progress..
Medical Records and Health Information Technician >> Maintain confidentiality of medical records - Total PC - In Progress..
Medical Records and Health Information Technician >> Maintain medical records for medico legal cases - Total PC - In Progress..
Medical Records and Health Information Technician >> Act within the limits of ones competence and authority - Total PC - In Progress..
Medical Records and Health Information Technician >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Medical Records and Health Information Technician >> Practice Code of conduct while performing duties - Total PC - In Progress..
Operating Theatre Technician >> Prepare and maintain operation theater - Total PC - In Progress..
Operating Theatre Technician >> Maintain equipment support in an acute care environment - Total PC - In Progress..
Operating Theatre Technician >> Identify and move to maintain a sterile field - Total PC - In Progress..
Operating Theatre Technician >> Follow infection control policies and procedures - Total PC - In Progress..
Operating Theatre Technician >> Manage and maintain theater equipment - Total PC - In Progress..
Operating Theatre Technician >> Prepare patient for operative procedures - Total PC - In Progress..
Operating Theatre Technician >> Provide intra-operative equipment and technical support - Total PC - In Progress..
Operating Theatre Technician >> Assist anaesthetist in handling emergencies outside of OT Room - Total PC - In Progress..
Operating Theatre Technician >> Manage hazardous waste - Total PC - In Progress..
Operating Theatre Technician >> Ensure availability of medical and diagnostic supplies - Total PC - In Progress..
Operating Theatre Technician >> Act within the limits of ones competence and authority - Total PC - In Progress..
Operating Theatre Technician >> Work effectively with others - Total PC - In Progress..
Operating Theatre Technician >> Manage work to meet requirements - Total PC - In Progress..
Operating Theatre Technician >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Operating Theatre Technician >> Follow radiation safety guidelines - Total PC - In Progress..
Operating Theatre Technician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Operating Theatre Technician >> Monitor and assure quality - Total PC - In Progress..
Pharmacy Assistant >> Receive prescription and assist pharmacist in verifying that information is complete - Total PC - In Progress..
Pharmacy Assistant >> Record and select the correct medicines for dispensing - Total PC - In Progress..
Pharmacy Assistant >> Establish or maintain patient profile, including lists of medications taken by individual patients - Total PC - In Progress..
Pharmacy Assistant >> Manage and maintain the drugs supply and order - Total PC - In Progress..
Pharmacy Assistant >> Maintain proper storage and security condition for drugs - Total PC - In Progress..
Pharmacy Assistant >> Act within the limits of ones competence and authority - Total PC - In Progress..
Pharmacy Assistant >> Maintain a safe, healthy, and secure working environment - Total PC - In Progress..
Phlebotomy Technician >> Interpret test request forms - Total PC - In Progress..
Phlebotomy Technician >> Prepare an appropriate site for obtaining blood samples - Total PC - In Progress..
Phlebotomy Technician >> Prepare and maintain necessary equipment and supplies - Total PC - In Progress..
Phlebotomy Technician >> Draw blood specimens from patients using correct techniques - Total PC - In Progress..
Phlebotomy Technician >> Prepare and label the blood samples for test, procedures and identification purposes - Total PC - In Progress..
Phlebotomy Technician >> Transport the blood samples to the laboratory - Total PC - In Progress..
Phlebotomy Technician >> Assist the patient before, during and after collection of the specimen - Total PC - In Progress..
Phlebotomy Technician >> Update patient records - Total PC - In Progress..
Phlebotomy Technician >> Follow all safety and infection control procedures - Total PC - In Progress..
Phlebotomy Technician >> Collate and communicate health information - Total PC - In Progress..
Phlebotomy Technician >> Ensure availability of medical and diagnostic supplies - Total PC - In Progress..
Phlebotomy Technician >> Act within the limits of one competence and authority - Total PC - In Progress..
Phlebotomy Technician >> Work effectively with others - Total PC - In Progress..
Phlebotomy Technician >> Manage work to meet requirements - Total PC - In Progress..
Phlebotomy Technician >> Maintain a safe , healthy and secure working environment - Total PC - In Progress..
Phlebotomy Technician >> Practice code of conduct while performing duties - Total PC - In Progress..
Phlebotomy Technician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Phlebotomy Technician >> Monitor and assure quality - Total PC - In Progress..
Radiology Technician >> Follow radiological diagnostic needs of patients - Total PC - In Progress..
Radiology Technician >> Prepare the patient and the room for the procedure - Total PC - In Progress..
Radiology Technician >> Operate and oversee operation of radiologic equipment - Total PC - In Progress..
Radiology Technician >> Process radiographic images - Total PC - In Progress..
Radiology Technician >> Prepare and document reports - Total PC - In Progress..
Radiology Technician >> Recognise contrast induced adverse reactions - Total PC - In Progress..
Radiology Technician >> Collate and communicate health information - Total PC - In Progress..
Radiology Technician >> Ensure availability of medical and diagnostic supplies - Total PC - In Progress..
Radiology Technician >> Act within the limits of your competence and authority - Total PC - In Progress..
Radiology Technician >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
Radiology Technician >> Follow radiation safety guidelines - Total PC - In Progress..
Radiology Technician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Radiology Technician >> Follow infection control policies and procedures - Total PC - In Progress..
Radiology Technician >> Monitor and assure quality - Total PC - In Progress..
Speech Audio Therapy Assistant >> Carry out speech-language and hearing screening, diagnosis and assessments under supervision of senior - Total PC - In Progress..
Speech Audio Therapy Assistant >> Coordinate the administrative duties - Total PC - In Progress..
Speech Audio Therapy Assistant >> Support individuals during therapy sessions - Total PC - In Progress..
Speech Audio Therapy Assistant >> Act within the limits of one competence and authority - Total PC - In Progress..
Speech Audio Therapy Assistant >> Practice Code of conduct while performing duties - Total PC - In Progress..
Vision Technician >> Obtain the case history - Total PC - In Progress..
Vision Technician >> Measure visual acuity - Total PC - In Progress..
Vision Technician >> Assess refractive status - Total PC - In Progress..
Vision Technician >> Dispense spectacles and optical prescription accurately - Total PC - In Progress..
Vision Technician >> Store medical records - Total PC - In Progress..
Vision Technician >> Maintain confidentiality of medical records - Total PC - In Progress..
Vision Technician >> Collate and communicate health information - Total PC - In Progress..
Vision Technician >> Act within the limits of your competence and authority - Total PC - In Progress..
Vision Technician >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
Vision Technician >> Practice Code of conduct while performing duties - Total PC - In Progress..
Vision Technician >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Vision Technician >> Follow infection control policies and procedures - Total PC - In Progress..
Refractionist >> Obtain the case history(advanced) - Total PC - In Progress..
Refractionist >> Measure visual acuity (advanced) - Total PC - In Progress..
Refractionist >> Assess visual field - Total PC - In Progress..
Refractionist >> Assess refractive status - Total PC - In Progress..
Refractionist >> Prescribe spectacles and dispense optical prescription accurately - Total PC - In Progress..
Refractionist >> Assess central and peripheral sensory visual functions and integrity of visual pathways (other than visual acuity and fields) - Total PC - In Progress..
Refractionist >> Store medical records - Total PC - In Progress..
Refractionist >> Maintain confidentiality of medical records - Total PC - In Progress..
Refractionist >> Collate and communicate health information - Total PC - In Progress..
Refractionist >> Act within the limits of your competence and authority - Total PC - In Progress..
Refractionist >> Maintain a safe, healthy and secure environment - Total PC - In Progress..
Refractionist >> Practice Code of conduct while performing duties - Total PC - In Progress..
Refractionist >> Follow biomedical waste disposal protocols - Total PC - In Progress..
Refractionist >> Follow infection control policies and procedures - Total PC - In Progress..
Refractionist >> Design and execute the examination plan - Total PC - In Progress..
Refractionist >> Interpret and analyse findings to establish a diagnosis and explain diagnosis to patient - Total PC - In Progress..

4. Gems and Jewellery Sector Skill Council [GJSCI] - Total PC's : In Progress..