Retailers Associations Skill Council of India
QP - Sales Associate [RAS/Q0104]
NOS - To improve customer relationship [RAS/N0134]
Total Number of Performance Criteria (PC) - 13
Just Exam provide the all content related to To improve customer relationship which is associated to Sales Associate in Retailers Associations Skill Council of India under under Pradhan Mantri Kaushal Vikas Yojna projects. This webpage provide all performance criteria details of To improve customer relationship. For conduct online assessment via our assessment platform or question bank as per difficulty level related to To improve customer relationship, you may contact us at info@justexam.in
PC List of To improve customer relationship [RAS/N0134] - Total PC - 13
-
1. Select and use the best method of communication to meet your customers’ expectations [PC1]
2. Take the initiative to contact your customers to update them when things are not going to plan or when you require further information [PC2]
3. Adapt your communication to respond to individual customers’ feelings [PC3]
4. Meet your customers’ expectations within your organisation’s service offer [PC1]
5. Explain the reasons to your customers sensitively and positively when their expectations cannot be met [PC2]
6. Identify alternative solutions for your customers either within or outside the organisation [PC3]
7. Identify the costs and benefits of these solutions to your organisation and to your customers [PC4]
8. Negotiate and agree solutions with your customers which satisfy them and are acceptable to your organisation [PC5]
9. Take action to satisfy your customers with the agreed solution [PC6]
10. Make extra efforts to improve your relationship with your customers [PC1]
11. Recognise opportunities to exceed your customers’ expectations [PC2]
12. Take action to exceed your customers’ expectations within the limits of your own authority [PC3]
13. Gain the help and support of others to exceed your customers’ expectations [PC4]
For more details, visit at http://www.rasci.in/
National Occupational Standard
- To process credit applications..
- To help keep the store secure
- To help maintain healthy and safety
- To demonstrate products to cus..
- To help customers choose right..
- To provide specialist support ..
- To maximise sales of goods & s..
- To provide personalised sales ..
- To create a positive image of ..
- To resolve customer concerns
- To organise the delivery of re..
- To improve customer relationship
- To monitor and solve service c..
- To promote continuous improvem..
- To work effectively in your team
- To work effectively in your or..
SPONSORED POSTS